Aeroplan Customer Service Issues

Hello, I hope you're doing well. I wanted to reach out for some assistance. My Aeroplan number is [redacted]60. I regrettably have not used my account for quite some time. Recently, I made a ticket purchase with Air Canada and I am interested in receiving credit for the points earned from this transaction. However, I have relocated several times since I first opened the account, causing me to forget the old address and phone number linked to the account. Due to this, I am unable to reset my password and update my new address. I am unsure of how to proceed to regain access to my old account. Any guidance on this matter would be greatly appreciated. Thank you in advance for your help.

Feeling anxious - seeking help for meeting the May 30 deadline (today is May 27): I need to prevent a large number of points from expiring before the May 30 midnight deadline according to Aeroplan's message on how to avoid points expiration with their new non-expiry policy post-COVID. I've been attempting for 2-3 weeks to sign in to my account to initiate activity and ensure its active status, but I'm encountering a roadblock. Background: I've held the same account since [redacted] with the same account number, card details, and password. While my account isn't very active, I continue to receive promotional emails from Aeroplan, indicating they are aware of my presence. Issue at hand: I face difficulties completing the sign-in process; after entering my account number and password, I receive a verification number within 5-10 minutes. However, upon entering it, I receive an error prompt requesting a 6-digit number they allegedly sent, which I had just input. I suspect two possible issues: I may have missed the Nov.8/22 deadline regarding consent to Aeroplan's Privacy Policy, which would result in no online account access, and Aeroplan has introduced a new interface/dashboard that I'm unable to access to rectify these issues or identify other potential problems. What should be my next steps? Urgently seeking assistance, even during the Memorial Day weekend.

My account was compromised, and someone attempted to make flight bookings using my Aeroplan number. Despite their failed attempt, my account got locked. I had a conversation with a representative a month ago, and she confirmed that my account was unlocked. However, when I attempted to use my points for a flight recently, I realized that my account is still inactive. For the past week, I've been attempting to speak with a representative without success. It seems they are severely understaffed, making it nearly impossible to reach a live person. The automated phone system is unhelpful, with no option to hold for assistance. This experience has been the worst customer service I've encountered with any major airline carrier.

I am experiencing difficulty logging into my Aeroplan account as the system is unable to validate my number, email address, and password. Despite being a member since [redacted] and using my account as recently as October 26, [redacted], I am unable to reset my password or pin. Moreover, I have not received any response from their email support. I have attempted to contact customer support multiple times over the past three weeks, enduring hold times of up to 5 hours without any success. I am eager to resolve this issue and retain the points in my current account rather than creating a new one. I am eager to speak with a representative to address this matter promptly.

My husband and I are facing an issue with Aeroplan. They've informed us that they sent an email to someone with a similar name as my husband, but he hasn't received it. While the names are alike, the addresses are different. I've attempted to call Aeroplan multiple times, but only received messages about the high call volume. What should we do next? You can reach me at: [redacted]

I need assistance with checking my Aeroplan points balance. I called the toll-free number, provided my Aeroplan number but forgot my PIN. I requested to speak with a live agent to update my account information since my email address has been updated. To authenticate my identity, they asked for my street address number, which did not work. The system directed me to Aeroplan.com, My Settings, Account Security, but I need my Aeroplan number to proceed, and they send an email to the outdated address. I tried to bypass this by pressing 0, but it failed to connect me to an agent for further assistance.

I have encountered an issue with my Aeroplan account. Unfortunately, I made a mistake when entering my email address, using .com instead of .net. As a result, I am unable to access my account to receive the verification code. Despite receiving my card in the mail, the automated system does not recognize my address information. I am unable to create a new account with a different email due to the existing information associated with my account.

I am having a frustrating time trying to access my account. I have been attempting to contact customer support for weeks but have not been able to reach a real person. Despite my efforts to change my password, I continue to be denied access to my account. I inadvertently created a new account with a different email address, resulting in having two separate accounts. I managed to change my PIN over the phone, but it did not resolve the login issue. I am looking for assistance in resolving these login problems with my Aeroplan account. Thank you for your help.

I'm having trouble remembering my Aeroplan password. I used the "forgot password" option yesterday and received a password reset email. However, the reset button in the email isn't working; it just keeps searching and doesn't reset anything. When I tried calling, I was informed that the agents were too busy to assist me. The customer service experience has not been very effective! Please provide me with assistance to access my account so I can proceed with booking a flight.

I received an email from Aeroplan advising me to change my password. Upon trying to log in with my old password, I was unable to access my account, so I followed the prompt in the email to reset my password. However, the new password was not accepted. Despite multiple attempts to reach out to Aeroplan's customer service, including a promised email guide for logging in that I never received, I have been unable to resolve the issue. I am having difficulty finding alternative ways to contact them, be it through phone, email, or their website. My main goal is to get in touch with someone from Aeroplan to reactivate my account. Thank you.

I am encountering an issue where I can log in to Air Canada and reserve flights, but I cannot seem to book Aeroplan flights. Additionally, once I book Air Canada flights and log in, I am unable to switch to paying with points. It appears that I do not have access to Aeroplan. My Aeroplan number is [redacted]22. You can reach me via email at [redacted] and my home phone number is [redacted]. I do not own a mobile phone. I have a booking made two weeks ago for a trip to Japan next year. Could you please provide some clarification on this matter as soon as possible? Thank you. - H. Rosa

I have encountered issues while trying to access my Aeroplan account online. After multiple attempts, I was able to login using a 9-digit number instead of the requested 11-digit one. However, I then faced difficulties with the verification code not being received via email or text. Despite changing my password, I was unable to log back in, leading to further frustration. I have spent over two hours trying to resolve this and have been unsuccessful in finding a contact number for live assistance.

Hello, I am reaching out because I have been attempting to book a vacation package on the Air Canada Vacations website using my AEROPLAN login. However, I keep encountering an error message stating, “Countrymodel with isocode not found,” which is preventing me from logging in successfully. I have tried switching browsers and clearing cookies, but the issue persists. This is particularly frustrating as I have points I would like to utilize for this booking. I urgently need assistance with this matter as I don't want to miss out on the opportunity to secure my vacation. Despite my attempts to contact AEROPLAN and Air Canada Vacations, I have not been able to reach a resolution, even after waiting on hold for extended periods or using the call-back feature, which has resulted in dropped calls. I am eager to resolve this issue promptly so I can make use of my points before the desired destination or hotel is no longer available. Your help in this regard would be greatly appreciated. Thank you, Omaira

I am having an issue with accessing my Aeroplan account. I have been unable to speak to a representative on the phone, and when trying to log in online, my account is frozen. I have already contacted CIBC, the RCMP fraud line, Air Canada, and my internet provider, but no one has been able to assist me. This has taken up a lot of my time, and I am feeling frustrated. I would greatly appreciate any help in resolving this matter.

I am having trouble accessing my account. When attempting to create a new account, it indicates that my information is already linked to an existing account. After clicking on the 'forgot Aeroplan number' link and providing my details, the website states that my account is not connected to an email address and advises me to contact the Aeroplan customer service center. Upon calling, it seems the only way to reach an agent is by entering my Aeroplan number, which I do not have.

I am having trouble locating the expiration date for my Aeroplan account. The chat robot keeps directing me to a page that only mentions points expiring after 18 months of inactivity, but not the actual expiration date. When I check my transaction history, it shows no activity in the past 6 months, making it challenging to determine the expiration date. This situation is quite frustrating. I appreciate any assistance you can offer. Thank you.

I am having difficulty accessing my Aeroplan account after changing my email address. When I try to update my profile with my account number, I receive an "Already registered - sign in" message. Despite trying for the past two months since changing our email, I cannot log in to change my old address to my current email. I need to check my Aeroplan for an upcoming trip to the USA. Being 96 years old, time is of the essence. Is there a live person who can assist me with this issue? Please acknowledge receipt of this message and provide guidance on accessing my account. Thank you, Antonio.

I recently received an email from Aeroplan instructing me to reset my password. I've been attempting to follow the instructions for over five hours without success. Despite their assurance of sending a 6-digit code, I have not received any. I've checked my spam folder and requested a new code multiple times to no avail. When I tried calling customer service, the automated system stated I did not provide enough information. I am feeling extremely frustrated as I am unable to verify if my points from our recent 4 flights with Air Canada have been properly credited. Please assist. Thank you, M.B.

I cancelled my deceased husband's Aeroplan account on September 24 and applied for a new account as his spouse to transfer his points to my new account. I submitted all required documentation, such as his will, marriage certificate, and death certificate. However, his account was not cancelled, and I received a new card with my name and a new account number. Despite my attempts, I cannot log into my account as my deceased husband's information keeps appearing. I have called the provided number but have been unable to get assistance due to the mismatched information. I kindly request to speak to an agent to resolve this issue. Thank you.

I haven't used my Aeroplan account for 2 years, and I recently changed my email address. I can no longer access my old email, so I need to update my Aeroplan profile to sign in. The phone robot only offers to send the update link to my old email, which doesn't help me. I'm currently in Europe and cannot dial 1-[redacted] numbers but can call the ([redacted]) numbers. Do you have any suggestions on how I can register my new email address with Aeroplan?