AT&T U-Verse Customer Service Issues

I canceled my Uverse internet and TV account on 7-9-19, and was informed I'd be billed until 7-23-19 due to a new policy introduced on 11-18, according to a representative. However, as I was not under contract, I did not officially agree to this new policy. Despite being a loyal customer, I disagree with being charged for service I am not using beyond my cancellation date. I am willing to pay my final bill up to 7-9-19, but not beyond. I hope you can understand my position and make the necessary adjustments to my account. Thank you for your attention to this matter.

On July 5, [redacted], I spent approximately an hour and a half on the phone setting up U-Verse service for my TV. I was provided with an order number and received an email confirming the order with an installation date scheduled for today between 9 and 11. I was instructed to contact Direct Tv to arrange the service termination for today. During the call, I was informed of a price and promised $[redacted] in Visa gift cards as we were loyal customers. Unfortunately, upon contacting today due to a no-show installation, I was informed that the order number was not valid, and the promised incentives were unavailable. Disappointed by the inconsistencies in U-Verse customer service, I reconnected with Direct TV for the time being. However, I intend to switch from AT&T as soon as I find a suitable alternative. My interactions with the Direct TV representatives were commendable for their reliability. AT&T should address the actions of their U-verse employees, and honor the price and incentives promised based on the confirmed order number.

Our internet service is down again. This has been a recurring issue ever since the major service on December 7th when the technician installed a new line to the ATT box at the back of the house. The cables run through a lot of vegetation, up over the garage, and then attach to the back of the house. There is a tangled mess of old and new cables intermingled. Santiago, the technician currently working at my house, is making an effort to untangle and clean up the situation. It's unfortunate that this was not addressed properly when the ATT and U-Verse were initially installed 15 years ago.

On May 31, [redacted], I made a payment of $[redacted].54 towards my Direct TV bill through AT&T for account #[redacted]96. I closed my Direct TV account as I switched to using Amazon Fire Stick. However, I accidentally overpaid by $4.41, resulting in a credit of $4.41 on my account, which I asked to be transferred to my AT&T Mobile Phone Account #[redacted]39, and this was done. Then, on July 25, I received a bill of $[redacted].47 from AT&T for my "wireless" account #[redacted]96. Assuming this was my mobile phone bill, I paid it, realizing later that Direct TV had billed me for a month of service that I had already cancelled. Despite canceling on 5/31/19 and having the balance moved to my mobile phone account, Direct TV insists I owe them for June to July services. I have returned the equipment and possess receipts for this. I reached out to customer service representative Oscar M., Employee No. [redacted], but he was uncooperative. He directed me to AT&T Corporate at [redacted], which appears to be constantly busy. I am requesting a refund of $[redacted].47 sent to me or credited to my Mobile Phone account. I seek your assistance in resolving this matter promptly. Thank you, Elizabeth C.

I am extremely frustrated. I am an existing U-verse customer and I am looking to explore potential promotions to reduce my high bill. After being passed around multiple departments and spending an hour on hold, I am beyond upset. The customer service I have received has been unacceptable. Despite being promised assistance from customer loyalty and retention, I have been continuously transferred without resolution. Repeating my account information to multiple representatives has only added to my aggravation. This experience is not conducive to customer retention. I would appreciate a call back regarding this matter. Thank you.

As a long-time AT&T Wireless customer for over 10 years, I made the decision to switch to AT&T Fiber from Comcast in March [redacted]. However, my experience has been nothing short of a nightmare. Upon ordering AT&T Fiber for cable and internet services in March [redacted], initially, the Cable U-verse worked fine. However, in the past two months, I have been experiencing constant TV show pausing issues. Despite multiple technician visits, cable box replacements, switch replacements, and troubleshooting with customer service, the problem persists, causing significant frustration. I am hoping to cancel my service without incurring any cancellation fees due to the ongoing unresolved issue. If the pausing problem cannot be rectified, I am considering switching to a different, more reliable company. Please contact me at [redacted] or via email at [redacted] Thank you, Kindy J. Acct# [redacted]69

For the past few months, I've been attempting to watch Fox News live but keep encountering an error message that hinders me from accessing the programs I typically enjoy. I've attached a screenshot of the error and would like to share it with you. Unfortunately, I wasn't able to upload it here due to constraints. This limitation has been quite frustrating for me. I have been using a Mac Pro for several years, and the only change seems to be the appearance of this error message. Upon logging into Fox, I am prompted to choose my account, which is Att Uverse. However, this is as far as I can proceed. I would greatly appreciate any assistance you can provide with resolving this issue. Thank you. Sincerely, R. Dickerson

On May 14, [redacted], I disconnected and returned the Cable TV equipment for my AT&T U-Verse service to the specified UPS Store #[redacted] in St. Augustine, FL. Since then, I have been receiving bills with additional charges for the disconnected service. I believe there may be an issue with the information not reaching the billing department promptly. It is crucial to resolve this quickly to avoid any negative impact on my credit. I am requesting an accurate bill for cable services up to 5-14-19 so that I can make the appropriate payment up to the equipment return date. I have refrained from paying the cell phone charges on subsequent bills due to concerns about these being linked with the incorrect cable fees. I urge immediate action to rectify this situation. Thank you, Robert E Letu.

Account Number [redacted]03 - Joe Winters I reached out to AT&T Support on two occasions regarding the issue with my answering machine ([redacted]) falsely stating that it couldn't receive blocked calls, even though I haven't blocked any calls and lack caller ID. Their initial response clarified that the [redacted] device does not possess the functionality to block calls without having Caller ID subscribed. They advised consulting the User's Manual for more information and recommended contacting my service provider for details on blocking calls. In my subsequent inquiry, I reiterated the situation to AT&T Consumer Sales and Service Center, indicating that my machine erroneously communicated that numbers were blocked. Despite explanations, the responses reiterated to confirm my Caller ID subscription status with the service provider. While the [redacted] may technically be able to block calls, my primary concern remains the discrepancy of the machine incorrectly flagging calls as blocked due to the absent caller ID. AT&T concluded that I should follow up with my service provider regarding the issue. Thank you, Joe Winters

I recently discovered a Greyhound bus stop payment through Harris Trust and Savings Bank, a Grey Hanline dated [redacted] that belonged to my late husband, Lawrence P., who was a Greyhound driver. Unfortunately, he passed away this June. I'm seeking to confirm if this payment is still valid and its current value, as it has been kept for over 20 to 30 years. If the payment has been canceled, I will need to address this matter. My husband, Lawrence E. A., worked out of Sacramento, California. Considering my situation, I would appreciate your prompt assistance on this matter. Thank you, Mary P.

For two years, I've been dealing with frequent outages on my AT&T U-verse and internet services. Despite multiple visits from technicians claiming to have fixed the issue, it persisted. In my last call, a supervisor suggested I live with it or switch providers. I opted to switch. Now AT&T wants me to pay for a service that never functioned properly. I refuse. Any further contact from them will result in me contacting the Attorney General. My attempts to resolve this are documented, highlighting AT&T's service failure. I will involve the BBB and share my call history. I am through with AT&T and simply want my bill waived. AT&T, for once, do the right thing. This is your final opportunity before I escalate further. Clear my account within 48 hours. Feel free to verify using my phone number or email.

After my father's passing in August, I promptly settled his AT&T Uverse internet bill, cancelled the service, and returned the modem with a receipt for proof. However, to my surprise, I recently received bills for October and November. When contacting customer service, they claimed they couldn't assist without my father's password. I visited the AT&T store, but the manager explained the account was closed, yet we were still receiving bills. Understandably frustrated, I seek assistance from AT&T to reverse the recent charges and ensure no further bills are sent.

Our TV is constantly stuttering. The picture freezes, the sound cuts out, and then it resumes after a delay. Occasionally, the screen goes blank or shows restart instructions, but it fails to reboot. This is incredibly frustrating. Our equipment is a decade old, and we've encountered this issue multiple times before. It might be time to have a technician assess and possibly replace all our equipment.

The technician who installed the service did not wear booties and tracked mud throughout my entire home. He stayed from 12:30 pm until 9 pm, even using my restroom without permission. He claimed 15 years of experience but misplaced the digital mainline, which should have been installed on my nightstand, not the dresser. Now we are without both our regular landline phone and my husband's important heart monitor connection. Despite the outage, we were told no one could come until Friday. A technician later showed up while we were an hour away at work, causing further inconvenience. Now, we have no phone, cable, or internet, and the earliest help available is Thursday. This situation is extremely frustrating.

My recent bill was extremely high! I returned the new cable box and modem a while back using the provided return labels and dropped them off at a UPS location. However, I am still being charged for not returning the equipment. It's frustrating to see almost $[redacted] withdrawn from my card due to this error. I need these charges refunded immediately as this issue has caused further inconveniences.

On January 4, [redacted], I realized my WiFi wasn't working. Despite troubleshooting, it didn't connect. I contacted AT&T tech support and a helpful representative guided me through different steps, but my old modem seemed to be the issue. An appointment was scheduled for January 6, [redacted], between 8:00 am and noon. When the technician arrived on Monday, my sister and daughter were present, but he claimed everything was fine, which was confusing. After he left, my family noted he was rude and unhelpful, especially when assisting them with connecting devices. Surprisingly, I received an invoice charging me $99 despite the problem not being resolved. This experience was disappointing as I've been a loyal customer and have never encountered such behavior. I felt compelled to share my dissatisfaction with AT&T, as this interaction was subpar.

I am dissatisfied with the service provided by AT&T. My husband and I have been without wifi since January 1st. Despite multiple calls and promises of resolution, the issue persists. Technicians have visited our premises, but no progress has been made. We have been given conflicting information and have faced a great deal of frustration. As my husband works from home and we have children with autism who rely on the internet for comfort, this situation has been particularly challenging for our family. If the problem is not resolved promptly, we will consider terminating our service. In the past, we never encountered such problems with Comcast or Dish.

I am Linda Reschl, a 79-year-old who feels AT&T is taking advantage of me. I received a bill for $[redacted].20 for services never provided and now it's with a collection agency. On October 25, [redacted], I switched to AT&T from Comcast but canceled immediately when I found out they didn't offer a specific channel. Despite canceling, equipment was sent, and our phone line was disconnected. AT&T mishandled our phone number and I faced endless frustrations trying to resolve it, with multiple calls and reassurances but no actions. After much effort, our phone was restored by Comcast. However, on December 29, [redacted], I received a bill that I disputed repeatedly with AT&T but later got referred to a collection agency. Despite promises of a zero balance bill, it never arrived, and now I am at a loss with no assistance from AT&T. I seek help to resolve this unfair situation as I've never faced such disrespect and financial demands before.

I need assistance with setting up AT&T u-verse internet for a condo in San Francisco purchased by my clients. The prior owners had the service, but it was disconnected when they sold the property in January. Now, my clients are unable to get the service as AT&T claims it's still active at the address. This is causing a problem as my clients require internet for their office. The new account needs to be established at [redacted] Berry St, #[redacted], San Francisco, CA, previously under Climb Real Estate or Mark Choey. Any help resolving this issue would be greatly appreciated. Thank you, Lisa.

In July [redacted], I began receiving $44.91 charges from Dish for a service I never had. I had to dispute these charges on my credit card and reached out to two executives, Christina and Carlos, to resolve the issue. Unfortunately, the same problem is occurring again! I do not use your service and never will. I find your tactics to be dishonest! Please have an executive email and call me at [redacted] to address this fraudulent activity. I have received another email from you, which I have included below. Terry F. [redacted] Highlander Plaza Lake Havasu City, AZ [redacted]