AT&T U-Verse Customer Service Issues

Dear AT&T Customer Service, I am writing to address an issue with a service call on 02/05/[redacted]. The service representative who came to my home did not handle the situation professionally. Despite my handyman accidentally cutting the TV cable, the rep initially claimed it wasn't the right cable and insisted on charging $[redacted] for a new one. I refused and showed him the correct cable in the attic, where he eventually reconnected it, resolving the issue quickly. However, his behavior was disappointing and left me questioning his integrity. I worry that other customers may have been overcharged by this individual in the past. My account number is [redacted]49. Sincerely, Kyle W.

Dear AT&T, I am disappointed by the lack of agreement with BeIN Sports. Uverse no longer offers this network, which featured sports such as motorcycle racing, boxing, and car racing. Instead, TLC is available with shows like Dr. Pimple Popper, My [redacted] LB Life, Sister Wives, I Am Jazz, and other unusual programs. This decision has let down loyal customers like me. I am so angry that I have decided to cancel my subscription due to the limited programming offered by Uverse. If it's not pay-per-view, Uverse seems uninterested. You initially had a good start but seem to have forgotten about your viewers. I previously contacted your Customer Service Department regarding the BeIN Sports situation. I was informed that AT&T was negotiating in the customers' best interest but couldn't come to an agreement due to financial reasons. It appears to be a pattern for AT&T Uverse to drop sports channels without warning. Speed Channel was eliminated previously, and now BeIN Sports. I will be switching away from Uverse at the earliest opportunity. Sincerely, Yolanda M.

Between June and September [redacted], I was charged an extra $[redacted]. I spoke to four different representatives on Wednesday, February 20th, [redacted]. They assured me that due to the overcharge, I wouldn't have a bill in February. Despite this, I was still charged. I am frustrated with the lack of care from customer service and feel like I am not being listened to. After spending over two hours on the phone with the customer service department, I am hoping for a resolution to either receive a credit on my account or refund on my credit card. If this matter is not resolved promptly, I will be looking to switch service providers and contacting my credit card company to report this issue as fraudulent activity.

Subject: Concern Regarding Recent Service Experience I am writing to address the ongoing issues I have encountered with the services provided by your company. For almost three weeks, I have been facing internet service disruptions that have significantly impacted my daily life. The technician's visit to address the problem did not result in a resolution, and the subsequent involvement of an individual claiming to be from AT&T has only added to the confusion. While I appreciate the gesture of receiving a complimentary cell phone as a form of compensation, I am now facing unexpected charges on my bill. I visited your Plano store per instructions from customer service, only to be informed that I would need to pay the bill for three months before the promised offer would take effect. This financial burden is overwhelming and not something I anticipated when accepting the phone. Additionally, the internet service, which was supposed to be the fastest available, continues to be unreliable and slow. I am left feeling frustrated and unsure of how to proceed to resolve these issues effectively. I am hopeful that there is a solution that can address these concerns promptly. I believe there must be documentation of the compensation agreement and the individual who facilitated it, as well as any corresponding managerial approvals. I kindly request your assistance in rectifying this matter and providing clarity on the next steps to take. Your prompt attention to this urgent matter would be greatly appreciated. Thank you for your assistance in advance. Sincerely, Brenda C. Amir

I am frustrated with the service provided. As a new customer, I contacted today due to having 2 accounts at the same address. My total bill should be $[redacted] for the bundle package, not the $[redacted] charge for just internet service. Despite assurances that the duplicate account would be fixed, my cable service was mistakenly deleted. This affects my Visa reward cards from a promotion. I insist on a phone call to resolve this promptly, followed by an email confirmation. I request that an American representative contacts me. It's disappointing that such errors have affected all my logins. Contact me at [redacted].

Since my 2-year contract ended on November 1, I've been struggling with my bills. Initially, my bill jumped from $[redacted] to $[redacted], but after speaking to a representative, we agreed on $[redacted] which I believed was for 12 months. However, subsequent bills were around $[redacted], not the $[redacted] we had settled on. I contacted the loyalty department, managed to lower my bills to the $80s for each of my two accounts. I requested that a note be added to my account to avoid this issue in the future. Unfortunately, upon receiving my latest bill with a total of $[redacted].3, far from what was agreed, I'm reaching out for assistance. My account numbers are [redacted]18 and [redacted]56. I would appreciate it if you could review my previous agreement with the representative and adjust my bills accordingly to honor our agreement.

I have been overcharged by ATT for years. The last representative I spoke with said there was no way to lower my bill and that my internet was only good enough for uverse TV. I realized after being laid off that my internet was too slow to use my laptop. When I asked about the online rates, I was told they were for new customers only. I questioned why they didn't value long-time customers, and the response was unsatisfactory. So, I switched to Spectrum and now I am saving $[redacted] a month! ATT has taken advantage of me and other loyal customers. As a single mother currently on unemployment, I find this unacceptable. I wish there was a way to hold ATT accountable for their overcharges. I will share my experience to warn others that ATT does not prioritize existing customers. Spectrum offers better options, and I am saving $2,[redacted] a year by switching. I am disappointed with ATT's actions.

I am relocating from my previous account [redacted] to my new residence at account [redacted]. The services were set up and operational on March 25. An AT&T technician came to bury the cable at the new location, causing a loss of TV, Internet, and telephone services. After troubleshooting, an outage was identified but supposedly resolved later. Scheduled for a technician visit the next day between 2-4 PM, they didn't show up. Upon calling AT&T, I was informed the visit was actually scheduled for the day after. When the technician mentioned the wrong address, I corrected the mistake, only to be rescheduled for April 7, a day after the move-in. After sharing my ordeal with another AT&T representative, they claimed to have included me in the "priority" list for a technician visit. My experience with AT&T's process has left me questioning their professionalism and efficiency.

I have been trying for months to resolve issues with my Uverse account (account number: [redacted]). We have been wrongly charged for receivers returned in [redacted] and requested adjustments to our bill and package price to no avail. I am considering legal action due to the money, time, and wages lost dealing with this. We have been loyal customers for four years with bills ranging from $[redacted] to $[redacted], never missing a payment. The treatment we have received makes me question how AT&T handles its customers. I am planning to share this awful experience on social media platforms like Facebook, Instagram, Snapchat, Twitter, and community pages. This has been the most disappointing service experience I have encountered.

After experiencing a week-long wifi/internet outage, I sought technical support. Bernard guided me through troubleshooting steps over the phone, ultimately scheduling a technician visit. Despite being told there would be no charge due to a line issue, I was billed $99 at the technician's arrival. The technician discovered a yellow Ethernet cord was improperly connected on both ends, causing the service disruption. This was news to us and if explained earlier, we would have rectified it. The technician removed the cord, and now the service is restored. Questioning the necessity of the cord and why it was plugged into the rg, I ponder the lack of clarity in previous interactions and express reluctance to pay the $99 fee. It seems if the issue had been properly addressed before, we could have avoided this situation.

I am seeking assistance regarding multiple unauthorized debits from my bank account. I have interacted with customer service four times in relation to two accounts: an unsuccessful Direct TV account and an active internet and home phone service account. Following previous discussions, two $[redacted] debits were attempted again causing me significant distress. I have financial obligations to meet and require swift resolution to this issue. My details are as follows: Debra R. residing at [redacted] South Clark Drive, East Point, Georgia, born on 5/9/[redacted]. The first account, number [redacted]84 for Direct TV, should have been terminated on 5/6 due to technical difficulties. The second account for internet and home phone remains active. I urge for these unauthorized transactions to cease immediately to prevent further financial strain and potential health issues. Your prompt attention to this matter is greatly appreciated.

After reviewing my AT&T bill today, I noticed an unfamiliar phone number listed under "Phone". Alongside my regular phone and "unlimited" plan, there was a third number I didn't recognize, yet I've been charged $19.99 monthly for it without my consent. The charge appears on my [redacted] bills, possibly dating back further. Attempting to access older bills to verify, I realized my UVerse bill had significantly increased without explanation. Despite trying the AT&T site, the chat button was missing, and there was no response on their Facebook page. Due to voice issues, I struggle with their voice recognition system, necessitating chat or email assistance. I urgently seek a resolution to this erroneous charge, requesting a refund for all overcharged amounts, including taxes, from when the mysterious phone line appeared on my bill. With disappointments over undelivered internet services and missing sports channels, discovering this unauthorized charge intensifies my dissatisfaction. My UVerse account # is [redacted]82, and the unknown phone number is [redacted]. How can I connect with AT&T to resolve this issue promptly?

After noticing a significant increase in my bill, I visited the Cameron Village AT&T store on Oberlin Rd in Raleigh, NC. Manager Emmanuel advised me to return all TV boxes and remotes to reduce the cost of the service. I agreed to start new service on April 17 after stopping the current service on March 29. Upon returning from a trip on April 16, I found my TV and phone were still operational, and I was still being charged. The technician scheduled to install the new service on April 17 had the wrong address due to Emmanuel's mistake. Despite providing alternative dates, Emmanuel selected May 1 without my consent. Frustrated with this poor customer service, I decided to cancel the service altogether. After returning the equipment to the store, Emmanuel assured me a receipt via email, which I never received. Despite my efforts and interactions with Mary from the Chicago AT&T office, the situation remained unresolved. I seek a refund for the overcharged months and clarity on the monthly cost for keeping AT&T internet. The lack of proper communication and service is unacceptable, and if the billing issue is not addressed adequately, I will switch to Spectrum. This experience has been incredibly time-consuming and frustrating.

I am experiencing issues with my internet installation appointments. Despite receiving multiple case numbers, I find that when I contact customer service to confirm appointments, the representatives are unable to locate the case numbers provided. Recently, I even received an email confirmation for a DirecTV installation appointment instead of an internet installation. This confusion has led to a great deal of frustration as I am in desperate need of a working internet connection. It seems that there is a disconnect between departments, and I hope to resolve this issue promptly.

I’ve had numerous issues with AT&T since I signed up three to four months ago. Initially, I was promised HBO, Showtime, and more for $[redacted] a month, but when the service was set up, I realized these channels were not included. After complaining, they fixed it but only offered HBO and Showtime for free for three months, which was not disclosed originally. When I signed up for automatic payments, I wasn’t informed it takes 4 to 6 weeks to activate, leading to a disruption in service and unexpected upfront charges. Each bill seems to increase, and I encountered unclear charges like a $35 reconnection fee and additional costs for channels like Showtime or HBO. AT&T’s customer service has been unsatisfactory, providing misleading information and inconsistent billing. I hope to address these issues, and you can reach me at [redacted] or via email at [redacted]

Subject: AT&T Service Disruption Complaint I am incredibly frustrated with AT&T's handling of the recurring total U-verse service failures we have been experiencing since January. This recent incident, documented under trouble ticket #K[redacted]2, marks the third time this year that we have lost access to TV, Internet, and Phone services simultaneously. Despite conflicting information initially provided by your online technicians, it was eventually determined that the failure was due to the loss of one of the two pairs of AT&T feeds into our home, a problem that has recurred with previous outages. The delay in sending a field technician to address this issue, which we were informed would take five days, is completely unacceptable. Having been loyal Cox customers for 39 years prior to switching to U-verse, the level of service we have received from AT&T is regrettable. During our discussion with your online technician, we requested temporary enhanced access to our AT&T cell phone data plan to compensate for the lack of Internet service during this outage. Unfortunately, we were directed to AT&T Mobility, where our request was unfruitful. The subsequent conversation with a technician named Cameron in Kentucky offered no viable solution, leaving us to deplete 10 GBs of data from our cell plan due to AT&T's service failure. We are now seeking clarification on whether AT&T will reimburse us for this data usage. In addition, I had to actively request a refund for the disrupted services, which should have been a proactive gesture from AT&T. Sincerely, P. & S. Meyers [redacted]

I am seeking guidance on how to terminate my contract with ATT without facing additional fees. I am experiencing ongoing issues with my U Verse service, including multiple equipment malfunctions leading to service outages. Despite several attempts to address these problems, I have encountered poor customer service, missed appointments, and unresolved technical issues. I have been promised technician visits that never materialized, leaving me frustrated and without a resolution. I feel that the level of service I am receiving does not align with the fees I am paying each month. After multiple failed attempts to rectify the situation, I am inclined to cancel my service. I am keen to understand the cancellation fees and any possible exemptions that may apply in this situation. Please communicate with me regarding this matter at your earliest convenience.

I have been without U-verse and internet service for seven days. I have spoken to around 15 representatives and missed work without pay to wait for your technicians, who failed to show up or notify me twice. One representative enabled unlimited premium data on my phone to use as a hotspot until my service was restored. Despite being assured it would remain active until then, it was unexpectedly shut off. During my recent call with Belle, ID #my669v, she did not allow me to speak with a supervisor and the issue was not resolved. I am frustrated and losing patience. I wish to be contacted by someone with authority who can address my concerns, preferably someone whose communication I can understand clearly. I have been a long-term customer, evident from my records, and I have multiple accounts with AT&T. This situation needs to be resolved promptly by Monday. Please reach out to me using the provided contact details. Thank you.

There are low hanging cable wires in the west alley in the [redacted] block of Woodhead behind [redacted] Bissonnet, [redacted], extending to a townhome complex at the end of the alley. These wires do not provide any service to the houses in the alley, but they pose a hazard as they hang about 7 feet off the ground where cars pass through. It's crucial to have them raised for safety reasons. I'm informing AT&T about this issue in case these wires belong to them.

I am extremely dissatisfied with the service I have received from AT&T. I was promised [redacted] Mbps internet but only received 50 Mbps, which is not adequate for my work at Homeland Security, where I need to video conference with multiple people across the country and around the world. The sales agent ensured me of the faster speed but was dishonest. Unfortunately, the agent is now unresponsive to my calls and messages. I became a customer on July 5th, and I believe this does not reflect well on the company. I regret not choosing Comcast, as my condo neighbors suggested. Considering canceling my AT&T internet service and switching providers. I did not encounter these issues when I lived in NYC until June 28th. I request a prompt resolution to this matter and compensation for the time and work disruptions I have experienced.