AT&T U-Verse Customer Service Issues

I am Jerry W. Baker, and I have a collection action initiated for unreturned U-verse TV equipment. I've been trying for almost a year to return the items to AT&T as there is no UPS store nearby. Despite AT&T sending return containers to my old address in April, I never received them, though bills were correctly delivered to my current address. After paying my final bill last November, my online account information was removed. I believe AT&T can locate my account using either my old address or phone number. I request the collection item be cancelled promptly, and this matter resolved. PREVIOUS ADDRESS: [redacted] Catalina Road APT [redacted] Cocoa Beach, FL [redacted] CURRENT ADDRESS: [redacted] E Hillsborough Ave Florahome, FL [redacted] Thank you

My father, James E. Hegyi, has been without his AT&T U-verse, internet, and home phone since Monday afternoon. Due to not having a cell phone, he has no means of communication. I, his daughter, had to reach out to AT&T on his behalf using my cell phone after noticing the issue. The earliest available appointment given was for two days later, which we find unacceptable. He is still without service today, leaving us concerned about what to do in case of an emergency. We are expecting reimbursement for the days without service and requesting a review of the unprofessional handling of the initial call to AT&T. Despite providing the correct 4-digit pin confirmation number and answering the security question accurately, he was told his answers were wrong. I have the original paperwork with the correct information. There was an unsuccessful attempt to contact him on his non-functional phone, which was dead with no dial tone. This situation is stressful, especially since he is elderly, lives alone, and is unable to get updates on the appointment. It is currently 2 pm, and no technician has arrived at his house yet. He may have to consider terminating his AT&T U-verse service, which is concerning to both him and me, his daughter, Kathy.

I have been a loyal AT&T customer for years, with UVERSE internet added several years ago. Recently, I received a letter from AT&T informing me of a significant increase in my UVERSE fee due to no longer being eligible for a discount program. Despite the fee previously increasing by 50%, there seemed to be no discount applied. I reached out to AT&T via mail and online to inquire about the new cost, start date of the increase, and reasons behind it. Unfortunately, I received no response to my inquiries. The latest bill reflected a 40% increase from my recent payments, more than double the initial cost from 5 years ago. I am requesting my monthly fees to be reduced to $29, the amount I was paying prior to this change. Otherwise, I may consider switching providers as there are more options in my area now compared to when I first signed up for UVERSE.

I'm currently dealing with financial constraints and have noticed my internet bill is set to increase again. The upcoming charge of $72.39 a month exceeds what I pay for my Direct TV, which is currently $69.99. I initially chose your company due to a bundled deal in the past, but the rates have steadily risen. I'm considering switching to a more cost-effective provider that offers a base internet service for $29.99 monthly, without additional charges or contracts. Despite discussing my budget concerns with your team and receiving a 10% discount for 12 months, this temporary reduction doesn't address my core issue. As I primarily use only 1 GB monthly, a basic internet package at around $30 per month would be more suitable. Before I switch providers, I'm giving your company a final opportunity to match the competitive prices in the market. Please consider this before I decide to terminate my account. Thank you for your attention.

I had a frustrating experience with AT&T when trying to renew my Uverse contract at the Ocean Springs, MS store. They informed me I needed to switch to Direct TV for a $26 monthly savings and a $[redacted] Visa card. Despite scheduling an appointment, the technician failed to show up due to the company being understaffed. After multiple calls, the customer loyalty department promised to renew my Uverse contract with a better price and package but failed to call me back as promised. I am concerned as my current contract ends soon, and I am unable to keep my phone with me during work hours. I seek a direct number to the loyalty department for resolution.

I have had a frustrating experience trying to resolve issues with AT&T and DirecTV. Despite being promised a consistent monthly bill, unauthorized additions and billing errors have resulted in numerous phone calls, service interruptions, and a bill much higher than agreed upon. The lack of communication between the two companies has led to confusion, multiple transfers to different departments, and hours spent on hold trying to rectify the situation. Even after multiple calls and assurances from representatives, my account continues to be mishandled with unexpected charges and service interruptions. The constant need to re-explain the situation to each new representative and the lack of awareness of previous conversations make the customer service experience extremely frustrating. The issue of channels being added without consent, resulting in fees and complications, has not been resolved despite numerous attempts. The lack of coordination and accountability between AT&T and DirecTV has left me feeling overwhelmed and dissatisfied with the level of service provided. I hope to receive a response addressing these ongoing concerns and find a resolution to this frustrating ordeal.

I received my bill this month and noticed that my promotional offer had expired, causing a significant increase in my bill. I reached out to customer service to explore adjusting my plan but encountered challenges. Despite being transferred to another representative in an attempt to lower my bill, I eventually decided to end the call after being on hold for 40 minutes. I am eager to speak with someone who can help me reduce my monthly bill so I can sustain my AT&T service without the current high costs. Please reach out to me at your earliest convenience to discuss potential solutions. Best regards, Paul G.

I previously enjoyed a 50% management discount as a former employee. When I ended my employment in May, my bill remained consistent until late October, when it suddenly jumped to $[redacted] per month. After a chat with Kathy B on October 30, [redacted], she mentioned adjusting my plan to $[redacted].99 for Uverse [redacted] and U45, with a promise to reimburse me for the overcharged amount. Despite this, when I reached out to Customer Care on October 31, [redacted], Nickie Walls (nw1923) mentioned that the changes were not implemented, and there was no credit marked on my file. Nickie assured me she would update my information, including the plan and credit adjustments, and arrange for a Uverse technician to visit on November 8, [redacted]. Following up on November 8 and 9, when the technician missed the appointment, I am left uncertain about the status of my plan and the pending credit. I kindly request prompt assistance in addressing my plan adjustments and the due credit. Thank you for your prompt attention. - Brian Catania

I have been a U-verse customer for approximately 10 years. Recently, my discounts were expiring, prompting me to reach out to ATT to explore options due to budget constraints in retirement. When Direct TV was unable to provide a signal at our location, we looked into possibly switching to WOW or Cox. After speaking with a representative, I decided to downgrade my U-verse plan from U300 to U200 and reduce phone service, allowing for a higher internet speed of [redacted] Mbps to offset the loss of discounts, despite a $30 monthly price increase. However, upon installation, it was discovered that my area does not support [redacted] Mbps, only reaching 50 Mbps. I am disappointed as the increased speed was a significant factor in my decision to stay with ATT. I hoped for [redacted] Mbps comparable to WOW's speed at a similar cost. Despite my expectations, a subsequent representative could not adjust my plan or price, despite previous offers from the company. I am concerned about potentially switching providers if this issue cannot be resolved, as I value U-verse and would hate to lose it.

I needed to transfer my AT&T service to my new home after purchasing it. Despite setting up an installation date, the technician never showed up. Upon contacting AT&T, I was informed that the order was cancelled due to the previous owners not canceling their service. Despite AT&T confirming with the previous owners that they had indeed canceled, my installation couldn't proceed because the system still showed active service for the previous owners. AT&T representatives claimed their hands were tied. I couldn't believe it. As a new homeowner, all I wanted was to transfer my TV and internet services, yet I kept hitting this roadblock of the previous owners' service status. This experience was beyond frustrating. Ultimately, I had to cancel my order. It's disappointing that AT&T lost a loyal customer due to an internal issue. C. R. [redacted] New Address: [redacted] 27th Ave, Kenosha, [redacted] Old Address: 30 S 6th Ave 3E, La Grange, IL [redacted]

I need to relocate my U-Verse modem as I am moving apartments and need to move it temporarily to adjust my furniture layout. During the installation on Tuesday, 11/20/[redacted], the technician mentioned a potential charge of $[redacted] if the modem was disconnected. I find this frustrating but want to avoid any unnecessary visits. I will be disconnecting the modem for approximately 10 minutes for this relocation. Please do not send a technician. I will have it reconnected shortly. Appreciation for your 24/7 tech support line, even though it seems to be closed the day after a holiday, which makes it less accessible during the move.

I am frustrated with the frequent Wifi outages occurring weekly at our home. The lack of Internet access disrupts our daily activities that rely on connectivity. These outages are not isolated incidents, happening once a week for extensive periods. Living in a typical suburban area, it's disappointing that we do not receive any compensation like reduced bills or enhanced services. When our mobile data was limited, relying on it during Wifi downtimes only benefits the provider financially. I expect a solution where during outages, access to a complimentary mobile hotspot is provided to enable seamless streaming and device usage. I understand technical issues happen, but being left uninformed and without options while the service provider retains its usual fees is disheartening. If this issue persists, we might need to consider switching providers, which I hope to avoid despite the mounting inconvenience.

I am a customer with AT&T U-Verse service for my home phone and television. I contacted a representative online on November 6, [redacted], to request an additional receiver for my TV. The agent offered a promotional deal of upgrading me from U200 to U300 and reducing my bill to $[redacted] + taxes for 24 months with a 12-month commitment. However, after 12 months, my bill increased due to the removal of two $10 promotions for my receiver and home phone. I have chat logs confirming the promised prices for 24 months. On November 19 and 20, [redacted], I called [redacted] and was told there were no available discounts to honor the commitment made by the representative last year. I spoke with a supervisor on the 20th who stated they couldn't offer any assistance. I am not seeking a new discount, only for AT&T to fulfill the agreement made previously.

A few months ago, I called AT&T U-verse to lower my bill from $[redacted]. A representative helped reduce it and mentioned a special offer. They scheduled a service man to set up DIRECTV on my laptop, but no one showed up. When I contacted them later, they said no service was needed. Initially happy with the bill reduction, I then noticed charges of $10 and later $40 monthly for DIRECTV NOW on my credit card. Today, after several discussions, I was advised to log in and cancel, which I never intended to use. Unable to access, I received a $40 charge in November, which I refuse to pay. I need help removing these incorrect charges from my card. If not resolved, I may have to consider canceling my AT&T U-verse, phone, and internet services, along with two mobile lines. I have never faced such issues with AT&T before. I did not sign up for DIRECTV NOW and do not want to be billed for unused services. Please address this issue promptly. Thank you. - Areta W.

I am extremely dissatisfied with the service provided. The technician came to my home and performed tasks that I believed were unnecessary to resolve my issue. He was supposed to return with a cable after shortening the existing one, yet my problem persists. My U-verse continues to freeze, disrupt my recorded shows, and hinder my ability to use the phone and internet simultaneously. I am on the verge of canceling your service. The technician arrived late, appeared unwell, and has not yet brought the cable as promised. Additionally, the pricing for the limited basic channels offered is unreasonably high. I am a dissatisfied customer, thoroughly disappointed with the experience.

I am extremely dissatisfied with the service provided. The technician did some work that I did not find necessary. I was under the impression that it would solve my issue. He was supposed to return with a cable after making the current one shorter, however, the problem persists. My uverse freezes, causing my recorded shows to end abruptly. The technician arrived late, came to my home sick, and the issue remains unresolved without the promised cable. The cost for basic channels is too high for what is offered. I am close to canceling my uverse service due to this dissatisfaction.

I was convinced to sign up for U-Verse service by a store representative who promised all the channels we wanted were included in the package. After installation, we only have one channel, missing the ones that were dealbreakers for us. I tried contacting the representative multiple times with no resolution or response. My phone approval was also mishandled. It's frustrating not being able to reach anyone for help, and I hope to have these issues resolved promptly. Thank you.

AT&T has subcontracted the installation of fiber service in our neighborhood. My property was chosen to have three access boxes placed on the lawn without asking for permission. This has resulted in significant damage to my lawn and water sprinkler system due to the foot traffic and heavy equipment. Only some dead grass sod patches were laid out, leaving the damage unresolved. It seems AT&T didn't seek permission, neglected to clean up after installation, and might make me cover the repair costs. As a longtime customer, I am disappointed. I am exploring alternatives as I seek clarification on AT&T's liability for the damages incurred.

Our internet and cable have been down for three days, affecting my husband's ability to work from home. Despite a scheduled tech visit this evening between 4-8pm, the technician failed to arrive and didn't provide any notice. I sacrificed attending a concert to wait for the tech to no avail. Upon lodging a complaint, we were informed that the next available technician slot is not until next Wednesday, which is unacceptable given our situation. We have been promised a call at 8am to discuss potentially expediting the resolution, but I find this unsatisfactory considering the initial missed appointment. We urgently need this matter resolved or we will have no choice but to seek termination of our contract. Functional services are crucial for us to continue with the company.

Recently, one of your technicians parked in a reserved spot at the building I manage during a snow emergency. Despite my polite request to move, he resisted and got confrontational. He eventually moved the vehicle to another building. I tried contacting your company for assistance but couldn't reach anyone. After the technician left, I approached him for his information, leading to another unpleasant encounter where he took my photo. This behavior is unacceptable and not what I expect from a business serving my properties and tenants. I have evidence of the incident and wish to report this unprofessionalism to his supervisor. I'm considering involving the police due to his strange actions. I hope this matter will be addressed promptly. Thank you, Cheryl Pierson.