AT&T U-Verse Customer Service Issues

Once again, my bill shows an incorrect charge of $7 for the modem, labeled as TV. This is the fourth time I am facing an overcharge issue. I am a U-verse customer at Ocean Parks, A1, [redacted] North Highway, Jupiter, Florida. I am unhappy with this recurring problem and wish to resolve it without further calls. Kindly adjust the bill to $10.70 instead of $18. Please contact me at [redacted] promptly to rectify this error. I previously spent time on the phone addressing this matter and hope to avoid doing so again. Your swift attention to this matter is appreciated. Regards, Kathryn Bruce.

My modem was damaged on Tuesday, the 24th, and I called on Wednesday morning for a replacement. I was promised it would arrive by Friday. Despite waiting all day, the UPS delivery was significantly delayed. After contacting the company on Saturday, I was unable to track the package and was offered a new one at my own expense. When it finally arrived on Monday, there were further delays and miscommunication at the UPS store. In contrast, my neighbor with Spectrum had a much more efficient experience with their service. I was left without Wifi for almost a week, relying on limited phone data and borrowing internet from a neighbor. Despite speaking with helpful staff like Lisa and Sara, I believe more could have been done to compensate for the inconvenience, such as offering a free month or acknowledging any potential speed issues. Overall, I am frustrated by the lack of responsiveness and understanding from some customer service representatives.

I have been facing issues with my AT&T U-verse service at [redacted] Nantucket Point Lane, Spring, TX [redacted] for approximately a year now. The TV always prompts for receiver installation upon activation. In order to watch Netflix, I have to reboot, and sometimes even unplug and plug back in. My attempts to record channels have been unsuccessful. Despite receiving a new box after contacting customer service, none of these problems have been resolved. It has been challenging to reach out for assistance over the phone. I am hoping to schedule a visit from a technician to troubleshoot and fix these ongoing issues. Additionally, I need to add another box for an extra TV. I am eager to have these matters addressed promptly, as I have been a dissatisfied customer for some time.

I am consistently being charged for an internet router and a wireless connection that were never set up. I initially scheduled an appointment for an internet modem installation, but a modem was sent to me instead. Upon returning the modem via mail, I was told it would cancel my account and credit me for the device. Unfortunately, I am still receiving bills for services that were never utilized. Despite multiple calls and transfers between departments, the issue persists. It appears that there is a disconnect between departments as they are unable to access each other's information to resolve the problem. The recent collection letter I received references an account number [redacted] and a wireless number [redacted]. I urgently need this account canceled and the erroneous billing to cease. Thank you for your assistance.

U-verse disconnected my service incorrectly, and I am in a difficult situation. DirecTV mistakenly scheduled an installation that couldn't be done in my apartment. I am now without service until Monday, which is problematic. All I need is for my internet to be linked to my TV so I can use the DirecTV app on my phone during the weekend. I have important tasks to complete. My name is Heather J., and my previous account number was [redacted]. It is crucial for me to have a technician assist me in reconnecting my service promptly. This situation is unacceptable and needs to be resolved promptly.

I am disputing the final bill I received for $[redacted].19. I previously had an account with AT&T and DIRECTV UNIVERSAL, but this account was credited back to me when I switched to a regular AT&T account in January [redacted]. Despite speaking with multiple representatives and visiting my local AT&T store in Defuniak Springs, Florida, I could not get a clear explanation about the billing cycle. The average monthly bill before the switch was $[redacted].00, but the first bills in January, February, and March [redacted] were significantly higher. After numerous calls and attempts to rectify the issue, I decided to cancel the AT&T and DIRECTV UNIVERSAL program and switch to a regular AT&T bill. The representatives eventually agreed to refund me $[redacted].31 for the overbilling, as they acknowledged the error in the billing dates. However, the final bill of $[redacted].19 includes this refund, which is inaccurate.

Since March of [redacted], I have encountered the same issue repeatedly. Despite a technician visiting last week, the problem persists, and I must endure another appointment. Even after my third modem, I still cannot connect both my cell phone and Roku stick to the Wi-Fi simultaneously. It's frustrating to constantly struggle with connectivity problems, leading me to switch to my T-Mobile data out of frustration. The inconsistency of service, with temporary fixes followed by recurring issues, is disappointing. The delays in resolving technical problems contrast sharply with the promptness in charging late fees. I find it illogical that there's an AT&T service station nearby, yet I face ongoing connectivity challenges. Despite a scheduled technician visit tomorrow from 8 AM to 12 PM, I feel overlooked as a customer. The recurrent inability to connect two devices is exasperating.

I subscribed to a two-year package in August [redacted], a promotional u300 deal for $75 plus taxes/fees. After only a year, my bill increased, despite having paperwork stating the deal is valid for two years. Contacted at & t customer service, they refused to honor the agreement term. Offered to supply the service order as proof but was told to visit a store two hours away instead. Prefer to submit documentation via fax, email, or mail rather than traveling. Despite enjoying uverse, canceled service due to the price discrepancy and unsuccessful attempts to resolve it. Attempted to contact the seller with no response. Willing to provide the service order indicating the two-year commitment. - G. F.

I am currently experiencing a frustrating situation with my 91-year-old mother's phone number being ported from Spectrum to AT&T, leaving her unreachable by family and friends. Spectrum requires AT&T to assign the number to an active account for it to be ported back. Despite speaking with 5 AT&T representatives on 8/30/[redacted], I have encountered unhelpful responses and no escalation of the issue. The representatives, including Emily in Missouri and Jenine in Atlanta, failed to assist, with Jenine even suggesting unnecessary steps to set up new service. I am seeking assistance to resolve this issue promptly and have filed a complaint with the FCC. My immediate goal is to have the number [redacted] ported back to Spectrum.

I was incorrectly charged $[redacted].65 by Uverse. I informed AT&T on Aug 24th, and despite their assurance that the charge would be removed before the auto-pay date, it remained, resulting in overdrawing my bank account and incurring additional charges. It took over 5 attempts to have AT&T reverse the charges, costing my family over $[redacted] in overdraft and late fees. The refusal to rectify the error caused financial hardship, and I am seeking compensation for the consequences. In addition, unauthorized auto drafts on July 24 and Aug 24 led to $66 in fees, compounding my financial strain. I am requesting restitution for the losses incurred and the inconvenience of correcting AT&T's mistakes.

I recently discovered that AT&T withdrew an unauthorized payment of $[redacted].88 from my account on August 24th, after a similar incident occurred on July 24th, causing my account to be overdrawn by over $[redacted]. Despite being promised a reversal of the payment, it was not done, leading to significant fees and expenses. This situation has caused a considerable financial strain on my family. I insist on a refund of all funds withdrawn since August 24th and request that AT&T covers all expenses incurred as a result of their actions.

I received a phone call from DirecTV offering me a contract-free switch to AT&T and DirecTV, but later discovered they claimed I had a contract which I didn't agree to. Unhappy with the internet service quality, I canceled in May and returned the equipment as instructed. After contacting them again recently, they stated I was never canceled and now I am faced with a large bill despite returning the equipment. I have made numerous unsuccessful attempts, approximately 15 calls, to resolve this issue over the phone. As a loyal customer of over 15 years, I feel undervalued and considering canceling my cell phone service as well. I always pay my bills on time, and though I plan to settle the outstanding amount, I find this situation unacceptable from a customer service standpoint.

I received a phone call from Direct TV stating I could switch to AT&T and Direct TV without a contract. However, they now claim that I have a contract. I decided to cancel due to the poor quality of internet service that did not meet their promises. I originally canceled in May and returned the equipment as instructed, but upon calling again, they said I was never canceled and now I have a large bill to settle. Despite returning the equipment, they continue to charge me. I have tried to contact them numerous times without success, and I feel frustrated by the situation. I have been a loyal customer for over 10 years, but I am considering canceling my cell phone service as well. I believe my loyalty is not being valued, and this billing issue is affecting my trust in their business. I am unsure how to resolve this matter, as I have already spent hours attempting to reach them with no success. Thank you.

I was contacted by a DIRECTV salesman who promised better internet services without a contract. Despite setting up multiple service appointments, they continuously failed to show up, causing me inconvenience. Frustrated, I switched to Spectrum. I contacted DIRECTV to cancel and return the equipment. However, a month later, AT&T informed me that my service was still active and sent me a $[redacted] bill. I have tried reaching out several times, but keep experiencing dropped calls and hang-ups. The situation has taken up a lot of my time and this billing issue needs to be resolved promptly. - Tammy L. Email: [redacted] Customer Number: [redacted]

I would like to express my frustration with AT&T and DirecTV. I felt pressured into switching my internet and TV services based on promises of better quality and lower costs compared to Spectrum. However, after making the switch, my bill increased by $50, and the internet speed was significantly slower. In May, I called DirecTV to cancel and returned the equipment as instructed, expecting a final bill. To my surprise, when I contacted AT&T in June, they claimed my account was still active. Despite explaining that I had already canceled with DirecTV, AT&T sent me a bill for $[redacted]. I have made numerous calls to AT&T, only to be transferred around and disconnected frequently. It seems unjust that they are billing me for an extra month when they had the equipment in their possession. After 16 years as a loyal customer, I am considering terminating my AT&T cell phone service due to this unresolved issue.

I recently switched to A. T. and T. U-verse in April [redacted] and received their equipment for installation. The A. T. and T. device is a white box with four lights labeled "Power," "PON," "Alarm," and "Data." The Serial Number is ALCLB1854E57, and the ATT logo is visible on the front. The unit does not have a battery backup, requiring a separate one in case of a power outage. Despite being directed to a local A.T. and T. store for help, they were unable to assist and referred me to Belkin, who no longer support A.T. and T. equipment. With Hurricane Florence approaching, I am concerned about losing power and need a reliable solution to keep my telephone and computer working. Your prompt help with obtaining a battery backup is greatly appreciated.

Good afternoon, I am writing to express my disappointment with the customer service I received from your department. I recently attempted to become a new customer by ordering Direct TV and internet services on Monday, 9/10. During the payment processing of $[redacted], the computer froze, and the order had to be recreated, resulting in an additional charge of $[redacted]. Despite being assured by the representative that the extra charge would be refunded, the billing department could only offer a credit on my account. After multiple attempts to resolve the issue, I was left feeling unheard and frustrated. Today, 9/14, I still have not received the refund as promised and discovered that the $[redacted] was credited for future bills. This unacceptable experience has led me to cancel my order and seek assistance from the Better Business Bureau.

Account #[redacted]52 My bill increased from $[redacted].87 to $[redacted].00 claiming a special offer expired, but I dispute this. On 8/24/17, I spoke with two representatives, Sedana and Jason at 2:45 pm. They assured me I was signing up for the U-[redacted] package at the same cost as the U-[redacted] package for two years. I request a revised bill for $[redacted].87 or consider downgrading to the U-[redacted] package or internet only. I believe your representatives are misleading customers, and I am having difficulty getting help from customer service. Word around is that this is common practice with AT&T Uverse.

I would like to share my disappointment with the wireless service provided by AT&T at my residence in Depoe Bay, Oregon. Despite the fact that some of my neighbors have reliable service, we continue to experience connectivity issues without any communication from AT&T regarding a possible solution or compensation for the pricey service. An acquaintance mentioned an "amplifying tower" that AT&T used to offer, but when I visited the Lincoln City store I was told this is no longer an option and that purchasing a new iPhone might help. However, I am hesitant to make this investment without assurance that it will resolve the signal problems. William M. [redacted] SW Walking Wood Depoe Bay, Oregon [redacted] [redacted]

I am looking to connect with a representative from AT&T U-verse in person. I have been experiencing a continuous issue since April, which is almost six months now. I have engaged in multiple chat sessions and have had 2-3 phone conversations about it. I am contemplating canceling all my U-verse services but prefer to stay with AT&T instead of switching to a competitor. The problem began when I returned a receiver box in April, which AT&T confirmed receiving based on the tracking information, yet I am still receiving bills for it. Despite receiving a $30 credit once due to my frustration, I have been billed an additional $20 twice since then. If I decide to cancel, I anticipate you will claim I still have the receiver, which is not the case. The monthly fees are already steep, especially considering the lackluster TV show selection nowadays. I am seeking to have the receiver box charges removed from my bill, refunds for the erroneous charges, and a way to have a direct conversation with a representative. This situation is exasperating.