AT&T U-Verse Customer Service Issues

I have two problems I need help with. Firstly, I require assistance migrating my email accounts to ATT. I spoke with a representative from the Philippines today between 12:34 and 1:18, but they were not able to resolve the issue of not being able to send emails despite being able to receive them. They promised a callback, which never happened. I am in urgent need of assistance from someone in America to resolve this promptly. Secondly, I initially called to cancel my Uverse TV service on 5/25. However, after receiving an email about data limits, I called the next day to undo the cancellation. The representative I spoke to treated it as a new service request and assured me nobody needed to be home for the reinstatement. I later received a call from a service technician on 5/28 requesting entry to restart the service, but we were away at the time. The technician seemed confused, and we still haven't had our Uverse service reinstated as requested.

After having the carpet cleaned, it seems like the connecting cords may have been dislodged. Despite restarting the receiver multiple times, I encounter a message prompting me to "connect the audio output to DVI." I am unsure of what this means and am stuck with no signal, getting a message that AT&T U-verse TV is unavailable, instructing me to restart the receiver. I have attempted various troubleshooting steps like plugging and unplugging without success. Comparing the cords to another TV did not help due to different equipment. If you need to reach me, I will be available tomorrow at [redacted]. Thank you.

I subscribed to a bundled TV and internet package for $[redacted], but my first bill was higher. After contacting Unverse, the bill was adjusted and then increased again the following month. This pattern continued, with fluctuations in the bill amount despite adjustments. Despite multiple calls for assistance, the issue remains unresolved. During the latest contact, I was informed that the bundled package I signed up for is not what was initially set up, even though it is the package I requested. Additionally, promises of supervisors calling back after each call have not been fulfilled.

My recent service issue began on the previous Saturday when I contacted customer support. The representative informed me that my cable/U-verse bill was unexpectedly high, exceeding $[redacted]. He proposed switching to DirecTV with a reduced monthly fee of $49 for a year but with a 3-year contract. Although I mentioned a past issue with DirecTV installation due to a lack of southwestern exposure, he assured me that technology had improved. Despite setting up an appointment for Monday, the technician arrived and couldn't install due to the same issue. I'm left frustrated by the wasted time and urge for understanding regarding my outstanding balance to avoid collection. I had requested bundling my phone, U-verse, and cable bills to simplify payments and remain loyal to AT&T for over 30 years. I hope for a genuine resolution to this situation.

I am requesting a monthly credit for a past due charge of $[redacted].94, which includes $[redacted].94 for wireless equipment charges that have been appearing on my bill for several months. I visited an AT&T store months ago to address this issue, where the representative spent almost 3 hours speaking to 6 different representatives. I was informed that I needed to send a copy of the original DirecTV contract to the corporate headquarters in Atlanta for verification that the $99.00 plus tax charge was meant to be a reimbursement. Despite being told the matter was escalated and I would receive a resolution in 7-10 business days, it has been many months with no solution. Every month when I call to have the amounts credited and the late charge of $9.00 removed, I am assured it will be resolved, yet it persists. I would appreciate a prompt resolution to this ongoing issue so that I can pay my bill without these recurring charges.

I am frustrated with the billing issues that arose when I set up my account 4-5 months ago. The uverse service was not properly linked to my cell service bill. Despite being promised a $50 decrease in my cell bill with a new data plan, I have seen a $15 increase instead. Installation and activation fees were also erroneously charged, despite assurances they would be waived. I have contacted customer service multiple times, but my account remains under review with no resolution in sight. I have received reminders to return equipment, indicating a lack of progress. Being without cable for months has been exasperating, and I need urgent assistance. If this issue escalates to collections, legal action will be taken. This level of disorganization is unprecedented in my experience, and I urgently require a solution today.

I am Kristin S. and I require assistance with my DVR that has been consistently malfunctioning for nearly two months. Despite numerous attempts to reset it, the issue persists, and I haven't been able to use it at all during this time. Due to being at work, I cannot spend time on hold with customer service to troubleshoot over the phone once again. I urgently need a technician to visit and address this problem promptly. I value the services I receive from your company, and apart from this ongoing issue, I am satisfied with the bundle package. It is essential to me that this matter is resolved promptly as I do not wish to discontinue my services with you. My address is [redacted] Crestwood Ave., Columbus, OH [redacted].

Two days ago, our house phone suddenly stopped ringing and displayed a message that it was in use. Even our two additional wireless phones acted the same way. However, the separate phone line in the garage is functioning properly so I relocated our main phone base there temporarily. Despite no apparent changes, picking up the phone on the inside line gives the impression it's in use, but it isn't. I am hesitant to investigate the wall mount where the base is connected as I am unsure of what to do. There are no other phones plugged into jacks inside except for our AT&T modem. All my communication services - phone, internet, and TV - are with AT&T. Your guidance in resolving this issue would be greatly appreciated.

I am experiencing severe issues with the WiFi service. Connecting is a challenge, and when I do, the speeds are consistently slow and unreliable. The problems have worsened over the past months. Despite several troubleshooting attempts, the connection only works temporarily. I have reset the router and network connections on my devices, changed router channels, and more, but nothing provides a lasting solution. Interestingly, the service appears to suffer during rainfall, with speeds dropping significantly. Speed tests reveal erratic behavior, with speeds fluctuating wildly. I find it frustrating and feel that this level of service is unacceptable from AT&T. I suggest resolving this by upgrading the router to a newer dual-band model capable of handling modern devices and frequencies.

I wanted to become a new ATT customer. I had scheduled an appointment for June 2nd from 1-3, which I had to wait over a week for. On the morning of June 2nd, I received an email confirming the tech's visit, but then got another email informing me of a reschedule to June 16th. Upon calling customer service, I faced numerous disconnections and transfers without any apologies or clear explanations, other than being told they were overbooked. Being overbooked for 3 weeks is unacceptable. I was astonished by the lack of concern for customer experience, especially as a prospective client. When I inquired about any compensation for the inconvenience of waiting over 3 weeks for service, I was told I couldn't receive any because I hadn't made any payments yet. I spent over 2 hours on the phone trying to resolve this, and it was a completely unsatisfactory experience. It's disappointing that ATT may be losing customers to Spectrum due to such poor service.

My spouse, Marlene R., residing at [redacted] SW 80th St Apt [redacted] Miami, FL 33[redacted], has a security code of six or eight digits, which we find to be both inconvenient and expensive. As Eric T. N., who has shared a residence with Marlene for many years, I am acting as her envoy and wish to establish a new multi-digit security code to be emailed to her at [redacted] Given Marlene's limited tech knowledge, I aim to set up this new code as an extra security measure for our Uverse cable service, to be shared with her verbally as well. Our contact details are as follows: Marlene R.'s birthdate is 09/16/[redacted], mine is 05/04/[redacted], our landline number is [redacted], and my primary email is [redacted] Once I, as Marlene's representative, create this new security code, I kindly request it be emailed to her promptly for added security. Thank you for your assistance.

I believe that the policy set by the FCC and service provider regarding the U-verse modem is too restrictive. The current system forces customers to rent outdated modems and limits their options for using third-party modems, which affects performance. I think customers should have the freedom to choose their own modem setup for optimal performance, as using separate devices for gateway/modem, router, and access points can improve wireless performance. The current policy feels like a way for the company to profit at the expense of customer choice. I hope the FCC will reconsider this policy to allow consumers more flexibility and options.

One of our three TVs lost the signal and despite following all the reconnection steps, we couldn't get it to work. We even swapped the Box with another one, but the issue persists. Interestingly, the third Box, not previously connected to this TV, is working fine. I have a technician scheduled to come on Sunday to address the problem with one box, but now two boxes are malfunctioning. This has left us with only one TV working out of three. Can someone be sent sooner or can another technician assist us in resolving the issue promptly?

Two of my TVs have not been working properly for a week. They tile out and lose connection, on for thirty seconds then off for a minute. It's maddening! I don't have time to navigate web pages since I work 12-hour days. I never signed up for Uverse but received an inflated bill from them after signing a contract for satellite TV. I believe the feed into my home is causing issues. A Charter representative mentioned the problem affecting many homes. I must contact the FCC. Once I decide, I will return all equipment.

I am experiencing recurring signal loss issues with my reception, lasting around 5 minutes every hour for the past three weeks. Despite multiple unsuccessful attempts with tech support, I've been informed that it will take another 10 days for a technician to address the problem at my house. This delay is not acceptable. At this point, I am considering switching to a different cable provider if this issue is not resolved promptly. Please arrange for an appointment within the next 3 days to rectify this ongoing problem. As a loyal AT&T customer of 30 years, I have high expectations for the service provided.

My computer and mobile devices are all running very slow when connected to the internet. I have tested the speed using several speed testing tools and am only getting 5-15 MBPS, despite paying for 45 MBPS. I would like AT&T to fulfill their end of our agreement and resolve this issue of slow internet speed. I am disappointed that I unknowingly entered into an agreement via email when I clicked on the chat option. AT&T's service has not met my expectations, and I feel frustrated that this seems to be a common trend among many companies nowadays. I remember a time when companies like AT&T, IBM, NCR, and GE were known for their quality services, but now mediocrity seems to be the new standard. I hope that someone at AT&T will see my feedback as a way to improve rather than take it negatively and worsen my experience.

I have encountered numerous issues with our service. It took 2 weeks and 3 technicians to partially resolve it. I am deeply dissatisfied with the service provided. Additionally, billing problems have arisen. Our account was enrolled in auto-pay without our consent, and bills were sent to an inactive email address. When I called customer service to dispute a restoral and late fee charge, the representative was uncooperative and only offered a $6 credit. Although I acknowledge the late payment, my husband's inability to work due to health reasons complicates the situation. Given our participation in the lifeline program, I expected more understanding from a company as profitable as att. We subscribe to home internet and all our family members use att cell phones. I plan to inform others and encourage them to switch to T-Mobile.

As a new customer, I recently received 2 Reward Cards. The first card was supposed to be for $[redacted]. However, when I checked my account, I saw that both cards (1 of 1 and 2 of 2) were for $[redacted] each. Looking at my purchase history, I only have about $4.00 left, which doesn't add up if one card should have been $[redacted]. I've contacted the Rewards Center, but I feel like my concern is not being addressed properly. I simply want this issue to be investigated and corrected. I joined your company expecting to receive the rewards as promised. It's important to me to receive what was initially offered. Please review my account history, track the rewards, and confirm that I am correct. The discrepancy should be a simple fix.

I experienced a technical issue that required three visits to resolve. My husband, who finds solace in cable especially after his stroke, was left without service for four days. Despite being given a service window of 11am to 1pm, the technician arrived well after 4pm, prompting us to subscribe to Netflix. Customer service offered a mere $35 as compensation, which I found unacceptable considering my loyalty over the years. The manager I spoke to, Charize #[redacted], displayed a lack of professionalism and empathy that nearly led me to cancel my account. I expressed my dissatisfaction with her handling of the situation and requested a higher level of customer service to reach out to me at [redacted] for a more suitable resolution. I hope for a better outcome to address the inconveniences we faced. Thank you.

I have had an incredibly frustrating experience with AT&T U-Verse over the past year due to constant service outages. I've had about 20 disruptions, half of which required me to spend time resetting equipment myself and the other half required assistance from AT&T technicians. Despite approximately seven tech visits, today's technician did not show up for the scheduled appointment, leaving me to wait an additional two hours. After a year of ongoing issues, I refuse to pay for this month's service. The outages have been relentless - from complete service halts to individual TV signal losses. The level of service I have received does not warrant full payment of my bill. I eagerly await a response regarding the exemption of this month's charges after enduring such a disheartening year of service from AT&T. Thank you.