AT&T U-Verse Customer Service Issues

I've been a Uverse customer for nearly four years. I rarely call for issues, but today I attempted to resolve a problem. Unfortunately, after three calls and being on the phone for about 30 minutes each time, I was hung up on without any resolution. I have noticed that my unlimited internet plan now has a monthly cap since October, causing a significant slowdown. I haven't been informed about this change through any communication. I would appreciate it if this could be addressed promptly.

I signed up via phone on 03/10 at 10:35 a.m. with Patrick. The Internet and U-verse services were installed on 03/13 at 1:00 p.m. The U-verse was supposed to come with 3 months free HBO and Cinemax, as well as a $[redacted] rebate. However, the free HBO was initially turned on and then abruptly cut off. After visiting the Ormond Beach FL AT&T store, the representative there reinstated the HBO service; however, my bill is now showing charges for it. When I signed up, the deal was for Internet with a $50 rebate, U-verse with a $[redacted] rebate, and free HBO for 3 months at a monthly cost of $[redacted].08. I have been trying to correct the wrong charges, address the issue of the free HBO being cut off and then charged, and inquire about the $[redacted] rebate card. I am currently waiting in a chat queue for over 45 minutes and have been disconnected after 30 minutes. Your assistance in resolving these issues, including sending my $[redacted] U-verse rebate and adjusting my bill, would be greatly appreciated.

I am looking to unlock a phone I purchased in order to use a different network provider's SIM card. The phone I have now is a GSM device, so I want to be able to switch to any carrier. The serial number of the device I am trying to unlock is FCPSQ0XZHG05.

I need to fax a Power of Attorney to assist my son. I work as a paralegal. The issue started in early [redacted] when my son dropped his phone in the pool. To get a new phone and start a new 2-year contract, he had to clear a $[redacted].78 balance with UVerse. He made the payment, but there was a mix-up in documenting it between the wireless and UVerse divisions. Despite payment, UVerse still shows the amount as outstanding. Attempts to resolve this, even with help from an AT&T District Manager, have failed due to poor inter-division communication. The bill has now been sent to collections. I have an email from the wireless division confirming payment on 3/18/[redacted]. It is frustrating that after three years, AT&T cannot rectify their billing error, and finding assistance from a U.S.-based representative proves difficult.

I have a pending bill that I refuse to pay because the modem I received in the self-install kit was defective. After contacting ATT, they sent a technician who confirmed that the modem was faulty. He replaced it with a working modem, resolving the issue. However, I was charged $[redacted] for the service call, despite the problem being due to the faulty equipment I received initially. I have spoken to multiple representatives about this issue, each time explaining the situation and being transferred without a resolution. I am willing to pay the bill once the erroneous charges are removed. I seek to speak with a knowledgeable individual who can address this matter promptly. My contact number is [redacted]. Thank you.

A few years back, I had AT&T U-verse at my old place. When I moved, U-verse wasn't available, so I kept the cable for some time. Eventually, I decided to switch to a different provider that offered everything. After cancelling AT&T, except for my cell phone, they sent me a return box for the equipment and mentioned a Visa credit card would be sent - which it was. I transferred the funds and suddenly started receiving repeated calls from AT&T stating I still owed money. When challenged, they denied sending the credit. Frustrated, I dealt with a collection agency's threats and even reported one representative. To my surprise, I received a letter from another collection agency. If my credit is affected, I will take legal action as I firmly believe I have settled all dues.

I recently watched an impressive American movie that stood out to me for its technical quality, screenplay, and acting. "Witness" is a Hollywood crime thriller that delves into the Amish culture in Pennsylvania, showcasing their secluded 18th-century way of life contrasting with modern society. The story follows an Amish boy who inadvertently becomes a witness to a murder involving powerful members of the police force. A dedicated detective takes on the responsibility of protecting the boy and uncovering the truth behind the crime, successfully doing so in the end. The film's standout feature is its portrayal of the Amish culture, capturing the beauty of their innocence juxtaposed with modern organized crime. The young boy's authentic performance adds to the authenticity of the narrative. The movie effectively showcases the Amish faith, loyalty, and social structure without relying on overacting or unrealistic action sequences. Lead actor Harrison Ford skillfully portrays the agony and determination of his character, steering clear of glorifying crime and realistically illustrating the betrayal of trusted individuals.

For the past few months, our home WiFi internet has been very unreliable, but recently, it has become almost unusable. We have followed all the instructions provided through automated services, including soft and hard reboots, but the issues persist. After speaking to a technician who recommended replacing the SIM in the router, we did so, but unfortunately, the problem still remains. We urgently need to speak to a real person at ATT to arrange for a service visit to our home to address this ongoing problem. Your prompt assistance in this matter would be greatly appreciated as we are feeling quite desperate. Thank you. - F. Mistree

Between 10 and 10:30 a.m., I noticed that some of my U-verse features were not working as expected. After a reboot was initiated, the service did not improve. Despite multiple attempts to reach technical support, I ended up being transferred to a call center in the Philippines where I had trouble understanding the agent due to poor sound quality. Requesting on-shore assistance led to a long wait, followed by a survey recording before the call abruptly ended. After trying for over two hours to contact U-verse support without success, no one has reached out to help me yet. Multiple callbacks resulted in the same frustrating experience.

My Uverse service stopped working on Monday, 8/10/20, displaying a big red X and the number 8 on my TV. After spending 2 frustrating hours on the phone with Uverse support, trying different troubleshooting steps without success, a technician was scheduled to come out on Friday, 8/14/20 between 4pm and 8pm. However, no one arrived. Despite being promised a technician by Saturday, 8/15/20, nobody showed up. After voicing my displeasure, a new appointment was set for tomorrow, 8/18/20 at 8am, which is too early for me, but I need my TV fixed. Additionally, an appointment for today, between 1pm and 3pm, to update my service to 5G was also missed. I received confirmation texts for both appointments but no technician showed up. The lack of service and missed appointments are extremely disappointing compared to the expectation of on-time payments and late fees for customers.

Since August [redacted], I have been experiencing issues with my home telephone. I am frustrated with speaking to individuals with strong accents and poor connections and technicians who have made my situation worse. Despite filing a complaint with Sedgewick and trying to contact Mr. Toi Bridges regarding my claim number [redacted]-01, I have not received a response. When attempting to escalate the issue to a supervisor in Raleigh, NC, I have consistently been redirected to the Philippines. This entire ordeal has been exasperating for me.

I have been trying to reach [redacted] for the past three days without success. I urgently need to speak with a representative over the phone. Last month I had a helpful conversation with someone in customer relations regarding my bill. They were able to reduce my charges to around $[redacted] and advised me to pay $[redacted].01 with the assurance of a credit on my next bill. However, I only see a $6.94 deduction, leading me to believe my future bills would be $[redacted].07. I rely on TV for communication and entertainment as a disabled senior living on a tight budget. Despite being a loyal AT&T customer for many years, I've faced billing issues every September. I fear I may need to consider switching providers if my concerns are not addressed. Kindly check my account to identify the representative I spoke with and honor the agreement made. Your prompt attention to this matter is greatly appreciated. Thank you. Account number: [redacted] - K. Bryant. Phone: [redacted].

I am experiencing a frustrating issue with one of my eight TVs where the volume settings have become limited to small increments (e.g. 14-17, 28-31). I have tried resetting remotes, the box, TV, and router with no success. After swapping out the box to another TV, I received an error message on both TVs stating “U-verse is not available at this time.” Restarting the receiver only results in a continuous cycle. I am unsure of how to proceed next and am seeking a simple solution to this problem.

I've had two appointments to set up services at my new home where the previous owners had ATT service. Even after two visits from technicians, my service is still not active, and I haven't spoken to a technician yet. A representative contacted me mentioning that the loop length is too long. I was promised a call back but haven't received one. I'm aware there was service at my address before I moved in. As I work from home and require internet, I urgently need information to understand the current situation.

I am an existing U-verse customer and my Account Number is [redacted]63. I reached out to customer service on Tuesday, December 1, to upgrade to the [redacted] TV package. After a 30-minute wait on the phone, I switched to the chat option. The U-verse representative on chat initially quoted a high price, but eventually offered a rate of $49 per month, which I accepted. I was informed the change would take place within 24 hours. On December 3, I followed up via chat but didn't get a response. When I called customer service, the Sales department couldn't locate my upgrade request. Another call to U-verse was lengthy, but the upgrade wasn't completed before my call was disconnected without a callback. I still wish to proceed with the upgrade to the [redacted] package at $49 per month, or I may consider switching to DISH due to their appealing offer for new customers. Thank you. - George Harvell

My U-verse TV service consistently disconnects around 11:01 pm, which has been a recurring issue for a while. Despite speaking with an agent, the problem persists. Occasionally, having a technician update the equipment temporarily resolves the issue, but it recurs within weeks. Last night, my TV connection was lost multiple times around the same time even after being restored. I am a monthly subscriber to AT&T and expect reliable service. If this cannot be guaranteed, please notify me so I can explore other options.

I was charged $99 for a technician to fix my cable and wifi. I was assured by a customer representative that I wouldn't be charged because it was due to a wildfire outside of my premises. However, I kept getting billed repeatedly. I called multiple times to have the charge removed, and each time they confirmed it would be waived. Despite calling from August to December, the charges were never removed, although my bank account was not charged. Suddenly, my service was suspended due to the unpaid $99 technician fee. After numerous calls, my service was restored, but within hours, my internet stopped working. Upon calling again, a representative mentioned my account was closed due to an outstanding balance. They closed my internet account but not my cable. This ongoing issue has persisted since August, and today is December. I am considering taking legal action against AT&T for false promises and unresolved issues.

Around two weeks ago, AT&T dug up the connection box near the street, leaving a muddy mess behind. Unfortunately, we were not informed about this work, causing confusion. It appears they started replacing the box but never completed the job. Consequently, our internet has been extremely unreliable lately. Streaming services like Netflix and Prime Video keep buffering or disconnecting. It would be greatly appreciated if someone could provide an explanation for this inconvenience. Additionally, as heavy internet users, a credit to our account for the service disruption would be a thoughtful gesture.

I am experiencing issues with my U-verse broadband and phone service. Both the broadband and phone have black green lamps, with no dial tone on the phones. My Windows 10 laptop indicates no internet service. After about 5 minutes, the modem seems to reset itself, although this is a new modem that was installed a week ago. The technician has already replaced a card in the telephone equipment and upgraded me to a faster line with a different modem, but the problem still persists, albeit less frequently. The technician now plans to inspect the wiring inside the house. As of January 23, [redacted], the issue remains unresolved.

I need to cancel my AT&T U-verse Cable service. This morning, I called customer service and was left on hold for over 45 minutes even though the estimated wait time was 5 minutes. After waiting, the hold music stopped, and there was silence on the line. I stayed on for another 5 minutes, hoping to speak to someone, but no one responded. After being on hold for 1 hour total, I had to hang up as no assistance was provided.