Toll-free·Calls Customer Service·Most popular Ultra Mobile number
Q:
How do I talk to a live human at Ultra Mobile?
A:Press 1 for English, then you must choose option 1-2. Next, follow the prompts.
Q:
Does Ultra Mobile offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Tuesday, and the most busy day is Friday. Details
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Ultra Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then you must choose option 1-2. Next, follow the prompts.
Here is how our research team describes the way the Ultra Mobile phone system greets you: Are you calling about an active Ultra number? Press 1 for yes, press 2 for no.
Below are some clips we've found from Ultra Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello, and welcome to Ultramobile.
To continue in English, press one.
Ultramobile?"
Excerpt from a call with Ultra Mobile
Tuesday, January 2, 2024 10:55 PM
They may ask you to enter information with the dial pad
"Hello, and welcome to Ultramobile.
To continue in English, press one.
Are you calling about an active ultra mobile number?
Press one for yes or two for no.
Please enter your Ultramobile phone number."
Excerpt from a call with Ultra Mobile
Friday, March 22, 2024 11:36 PM
What are the hours and when should I call?
Ultra Mobile operates the call center for this 888-777-0446 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 82 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ultra Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ultra Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ultra Mobile is Tuesday.The most busy day to call is Friday, which averages 367% more phone calls by comparison.Again, this is based on a sample of 82 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call Ultra Mobile
In summation, the best day to call Ultra Mobile is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ultra Mobile staffs the call center well on Tuesday.
Why Customers Call Ultra Mobile
If you have time to do a bit of reading before you call Ultra Mobile, we recommend you read over some of our problem-specific articles.
Ultra Mobile offers a range of flexible and affordable plans to suit various needs. Customers can choose from four main plan options. The $19 plan is designed for light users and offers unlimited talk and text with 1GB of high-speed data. The $23 plan provides unlimited talk, text, and data with the first 2GB at high speed. For those who need more data, the $29 plan offers unlimited talk, text, and 5GB of high-speed data. The highest-tier plan is the $39 plan, offering unlimited talk, text, and 15GB of high-speed data. All plans include unlimited international calling to 80+ destinations, unlimited global text, and data add-ons. Ultra Mobile also provides multi-month plans and a pay-as-you-go option.
Ultra Mobile uses the T-Mobile network, one of the largest wireless networks in the United States. By leveraging T-Mobile's extensive coverage, Ultra Mobile is able to provide reliable and fast services to its customers across the country. With T-Mobile's advanced 4G LTE technology, Ultra Mobile users can enjoy high-speed data, seamless call quality, and excellent network performance. This partnership allows Ultra Mobile to offer its customers a wide array of affordable plans that come with unlimited talk, text, and data options. Whether it's for personal or business use, Ultra Mobile users can stay connected and enjoy uninterrupted communication on T-Mobile's robust network.
Yes, Wi-Fi calling is supported by Ultra Mobile. Wi-Fi calling allows customers to make and receive calls using their Wi-Fi connection instead of relying solely on cellular coverage. This feature is beneficial in areas with weak cellular signal or when traveling abroad, enabling customers to stay connected even without a strong cellular network. Ultra Mobile's Wi-Fi calling service ensures clear and reliable communication, ensuring customers can make calls and send texts without interruptions. By utilizing Wi-Fi calling, customers can enjoy improved call quality and save on international roaming charges, making it a convenient and cost-effective solution for staying connected anytime and anywhere.
Click the link above to get answers to just about any Ultra Mobile customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ultra Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Recharge assistance needed: "I've been trying to recharge my phone for three days and the app is not working."
- From a call lasting 7m 52s , May 3, 2024 8:38 PM
Seeking assistance in Spanish: "Spanish, please. Yes. Yes. Tell me."
- From a call lasting 24m 40s , Apr 6, 2024 11:38 PM
Billing inquiry: "I'm calling to pay my bill."
- From a call lasting 22m 51s , Apr 5, 2024 7:06 PM
Setting up automatic payment: "I want you to set a payment plan on automatic payment."
- From a call lasting 11m 44s , Mar 16, 2024 9:34 PM
Seeking PUK code: "I just calling to see if my telephone like, they asked me to put ten numbers that they call it PUK."
- From a call lasting 35m 22s , Mar 2, 2024 2:10 PM
Activating eSIM card: "All I wanna do is activate this eSIM, what can I do in the meantime?"
- From a call lasting 41m 1s , Mar 2, 2024 1:00 AM
Activating eSIM: "I just wanna honey, I don't have transportation right now. All of what I'm trying to do is get this eSIM code and get it over with sir."
- From a call lasting 17m 48s , Mar 1, 2024 11:25 PM
Activating eSIM: "I wanna activate my eSIM card, please."
- From a call lasting 14m 31s , Mar 1, 2024 8:51 PM
General inquiry: "Hello?"
- From a call lasting 1m 34s , Mar 1, 2024 8:28 PM
Activating eSIM: "I wanna activate the eSIM and I do have an email."
- From a call lasting 11m 57s , Mar 1, 2024 8:16 PM
More Ultra Mobile Customer Service Contacts
There are of course other ways to contact Ultra Mobile customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Ultra Mobile customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ultra Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ultra Mobile agent. This phone number is Ultra Mobile's best phone number because 1,824 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-777-0446 include and other customer service issues. Rather than trying to call Ultra Mobile first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ultra Mobile has 1 phone number. It's not always clear what is the best way to talk to Ultra Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ultra Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ultra Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.