Does US Xpress Enterprises offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Wednesday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for US Xpress Enterprises below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this US Xpress Enterprises phone number to document the phone system.
Here is how our research team describes the way the US Xpress Enterprises phone system greets you: Thank you for calling the US Express recruiting line. Your call may be recorded for quality assurance purposes. If you have a Class A driver license and would like to speak to a recruiter, please choose from one of the following. Experienced Drivers, press 1. Lease or owner Operators, press 2. Students, press 3. Teams, press 4. If you know your party's extension, press 8.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose option 1-3 or 8, then follow prompts.
Below are some clips we've found from US Xpress Enterprises's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the US Xpress recruiting line.
Your call may be recorded for quality assurance purposes.
If you have a class a driver license with three months of tractor trailer experience and would like to speak to a recruiter, please choose from one of the following options.
Experienced drivers, press one."
Excerpt from a call with US Xpress Enterprises
Thursday, February 22, 2024 11:26 PM
The first phone menu
"Thank you for calling the US Xpress recruiting line.
Your call may be recorded for quality assurance purposes.
If you have a class a driver license with three months of track tractor trailer experience and would like to speak to a recruiter, please choose from one of the following options.
Experienced drivers, press one.
Lease or owner operators, press two."
Excerpt from a call with US Xpress Enterprises
Thursday, February 22, 2024 11:23 PM
What are the hours and when should I call?
US Xpress Enterprises operates the call center for this 800-879-7737 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 157 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the US Xpress Enterprises call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Xpress Enterprises phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Xpress Enterprises staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call US Xpress Enterprises is Wednesday.The most busy day to call is Monday.Again, this is based on a sample of 157 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call US Xpress Enterprises is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that US Xpress Enterprises staffs the call center well on Wednesday.
Why Customers Call US Xpress Enterprises
Below is a sample of recent calls to US Xpress Enterprises, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about driving job: "Hi. How much would you pay a thirty nine year driver?"
- From a call lasting 8m 23s , Feb 22, 2024 11:26 PM
More US Xpress Enterprises Customer Service Contacts
There are of course other ways to contact US Xpress Enterprises customer service besides the phone. Below we list the best ones, by medium.
US Xpress Enterprises Customer Help Desk / Web Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- US Xpress Enterprises customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is US Xpress Enterprises's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Xpress Enterprises agent. This phone number is US Xpress Enterprises's best phone number because 942 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-879-7737 include and other customer service issues. Rather than trying to call US Xpress Enterprises first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, US Xpress Enterprises has 1 phone number. It's not always clear what is the best way to talk to US Xpress Enterprises representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for US Xpress Enterprises. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Xpress Enterprises. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.