Toll-free · 24 hours, 7 days · Small freight questions only · How can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Access for the Hearing Impaired and Other Customer Service · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for UPS Freight below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this UPS Freight phone number to document the phone system.
Here is how our research team describes the way the UPS Freight phone system greets you: For US domestic customer service, press 1. For specialty markets, press 2. For trade show and volume pricing departments, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say, "Representative. "Then you must choose an option 1-6.
Below are some clips we've found from UPS Freight's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"For calling TForce Freight, formerly UPS Freight.
For US domestic customer service, press one.
For specialty markets, including cross border, ocean, and government, press two."
Excerpt from a call with UPS Freight
Monday, February 12, 2024 7:47 PM
The first phone menu
"Thank you for calling TForce Freight, formerly UPS Freight.
For US domestic customer service, press one.
For specialty markets, including cross border, ocean, and government, press two."
Excerpt from a call with UPS Freight
Monday, April 22, 2024 3:49 PM
After you press 1
"To hear these To schedule a pickup, press one.
For shipment tracking, press two.
For rate quotes, press three.
For billing inquiries, press four."
Excerpt from a call with UPS Freight
Monday, February 12, 2024 7:47 PM
What are the hours and when should I call?
UPS Freight operates the call center for this 800-333-7400 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 98 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the UPS Freight call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UPS Freight phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UPS Freight staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call UPS Freight is Sunday.The most busy day to call is Thursday, which averages 400% more phone calls by comparison.Again, this is based on a sample of 98 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
UPS Freight is the freight division of UPS, a global shipping and logistics company. UPS Freight specializes in providing reliable and efficient transportation solutions for both domestic and international freight shipments. With a vast network and access to advanced technology, UPS Freight offers a wide range of services, including LTL (Less Than Truckload) and TL (Truckload) freight, cross-border transportation, and intermodal shipping. Whether it's a small package or a large shipment, UPS Freight ensures timely delivery, with options for time-definite or deferred services based on customer needs. Dedicated to customer satisfaction, UPS Freight strives to streamline the shipping process and provide exceptional customer service, making it the preferred choice for businesses seeking reliable and cost-effective freight transportation solutions.
The shipping rates for UPS Freight depend on several factors, including the weight and dimensions of the shipment, the distance it needs to travel, and any additional services required. UPS Freight offers both LTL (less-than-truckload) and truckload services, providing flexible options to cater to different needs and budgets. To receive specific pricing information, customers are encouraged to use the online shipping calculator or contact UPS Freight directly. By inputting shipment details such as origin, destination, weight, and freight class, the calculator generates an estimate of the shipping cost. UPS Freight strives to offer competitive rates while ensuring reliable and efficient delivery for businesses of all sizes.
The transit time for UPS Freight shipments may vary depending on the origin and destination locations. UPS Freight offers various service levels, including Standard, Guaranteed, and LTL Guaranteed. The transit time for Standard service is generally estimated to be within 1-5 business days based on the distance between pickup and delivery. For Guaranteed service, UPS Freight ensures delivery on the specified date or provides a refund. LTL Guaranteed service offers specific delivery windows based on the distance. It is advisable to contact UPS Freight or check their website using the shipment's tracking number for accurate and up-to-date transit time information.
Click the link above to get answers to just about any UPS Freight customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to UPS Freight, and their purpose. Are any of these similar to the reason you are trying to call?
Tracking missing package: "Can you help me track down the driver and find out where that book is?"
- From a call lasting 6m 6s , Apr 22, 2024 3:49 PM
Delivery inquiry: "I'm trying to determine if a shipment's gonna be delivered today, please."
- From a call lasting 2m 4s , Mar 20, 2024 11:53 AM
Tracking shipment from another carrier: "Hi. I'm trying to track a shipment, but I only have the bill of lading number because it was transferred to you from another carrier."
- From a call lasting 6m 48s , Mar 19, 2024 4:28 PM
Shipping firearms inquiry: "I need to ship some long guns firearms and I want to make sure UPS handles that."
- From a call lasting 6m 27s , Feb 12, 2024 7:47 PM
Information about why customers call UPS Freight is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and UPS Freight will reply our your email.
As a last, sometimes only, resort- UPS Freight customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is UPS Freight's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UPS Freight agent. This phone number is UPS Freight's best phone number because 5,220 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-7400 include Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer service issues. Rather than trying to call UPS Freight first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, UPS Freight has 4 phone numbers. It's not always clear what is the best way to talk to UPS Freight representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for UPS Freight. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like UPS Freight. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.