Please stay on the line after your call for a brief survey. For English, press one. Please enter your five digit code followed by the pound or hash sign."
Troy-Bilt lawn and garden equipment owners sometimes need assistance with an issue. It could be a question about a warranty or where to find an authorized dealer or service center. Individuals needing help with a Troy-Bilt equipment issue can call the customer service line.
I called the number to find a repair service center and hoped I could speak with a representative at some point. An automated voice greeted me by thanking me for calling and acknowledging that the call may be monitored for training and other purposes. Then it told me to press 1 for English or 2 for Spanish. The system informed me I could stay on the line for a brief survey after the call. I had to enter my five-digit ZIP Code before moving forward.
Like most customer service lines, Troy-Bilt required me to listen to a list of numerical options to press for help. For order status, I could press 1. To find an authorized repair center, I could press 2. Pressing 3 would connect me to an Agent. I chose option 2 for an authorized dealer.
The system provided three dealers' names, addresses, and phone numbers near my home. One of the dealers was only a few miles away. After hearing the authorized dealer information, I could press 1 to repeat it. Next, the automated voice said I could get assistance from an Agent by pressing 2.
After pressing 2 to get assistance from an agent, the system directed me to choose from the following options: Press 1 for part number lookup and sales, 2 for troubleshooting, warranty and equipment setup, and 3 for order status, tracking, missing parts and manuals. By pressing 4, I could repeat the menu. All this was confusing because I thought selecting 2 earlier would allow me to speak to an Agent immediately.
I had to do another round of selections that included pressing 1 to get help with Briggs and Straton, Kohler, Kawasaki or Honda engines; 2 to get equipment running correctly, troubleshooting, and warranties; and 3 for help with equipment setup, operation or maintenance. I chose 3, and the system told me if that was incorrect, press 9 or "otherwise stay on the line."
I hoped to speak with a customer service representative and remained on the line for several minutes. I listened to background music, interrupted by the automated voice asking me to stay on the line to speak with a representative.
My experience with Troy-BIlt's customer service number was confusing and time-consuming due to listening to several options and pressing multiple numbers. I finally reached a point where I thought I would speak to an Agent; however, I could not wait indefinitely due to time constraints. There was no opportunity for a callback from the company or information on a website I could visit for help.
This is Troy-Bilt's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Troy-Bilt agent. This phone number is Troy-Bilt's best phone number because 4,194 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-828-5500 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Troy-Bilt first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or twitter. In total, Troy-Bilt has 2 phone numbers. It's not always clear what is the best way to talk to Troy-Bilt representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Troy-Bilt. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Troy-Bilt. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.