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Troy-Bilt Customer Service

Phone Number & Contact Info

Troy-Bilt's Best Phone Number

800-828-5500
Toll-free·Calls Customer Service·Most popular Troy-Bilt number
Q:

How do I talk to a live human at Troy-Bilt?

A:Enter zip code, then press 0
Q:

Does Troy-Bilt offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8:30m-5pm EST. The least busy day is Monday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

Troy-Bilt Customer Phone Numbers

Pressure Washer & Generator Customer Service

888-611-6708
Toll-free · Mon-Fri 8am-5pm CST · Press 1 then 2 then 1 then 2 then . For help with pressure washers and generators. · For repairs or warranty support, contact your local authorized service dealer.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Troy-Bilt phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Enter zip code, then press 0
Here is how our research team describes the way the Troy-Bilt phone system greets you: Please enter your 5-digit ZIP code followed by the pound or hash sign.
Below are some clips we've found from Troy-Bilt's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling Detroit Bill customer support center. Calls may be monitored or recorded for quality or training purposes.
Please stay on the line after your call for a brief survey. For English, press one.
Please enter your five digit ZIP code followed by the pound or please listen as our menu options have changed."
Excerpt from a call with Troy-Bilt
Monday, June 3, 2024 7:42 PM

What are the hours and when should I call?

Troy-Bilt operates the call center for this 800-828-5500 phone number Mon-Fri 8:30m-5pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 97 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Troy-Bilt phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Troy-Bilt staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Troy-Bilt is Monday. The most busy day to call is Friday, which averages 47% more phone calls by comparison. Again, this is based on a sample of 97 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Troy-Bilt

In summation, the best day to call Troy-Bilt is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Troy-Bilt staffs the call center well on Monday.

Calling this Troy-Bilt Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Oct 5, 2023

Troy-Bilt lawn and garden equipment owners sometimes need assistance with an issue. It could be a question about a warranty or where to find an authorized dealer or service center. Individuals needing help with a Troy-Bilt equipment issue can call the customer service line.

I called the number to find a repair service center and hoped I could speak with a representative at some point. An automated voice greeted me by thanking me for calling and acknowledging that the call may be monitored for training and other purposes. Then it told me to press 1 for English or 2 for Spanish. The system informed me I could stay on the line for a brief survey after the call. I had to enter my five-digit ZIP Code before moving forward.

Like most customer service lines, Troy-Bilt required me to listen to a list of numerical options to press for help. For order status, I could press 1. To find an authorized repair center, I could press 2. Pressing 3 would connect me to an Agent. I chose option 2  for an authorized dealer.

The system provided three dealers' names, addresses, and phone numbers near my home. One of the dealers was only a few miles away. After hearing the authorized dealer information, I could press 1 to repeat it. Next, the automated voice said I could get assistance from an Agent by pressing 2.

After pressing 2 to get assistance from an agent, the system directed me to choose from the following options: Press 1 for part number lookup and sales, 2 for troubleshooting, warranty and equipment setup, and 3 for order status, tracking, missing parts and manuals. By pressing 4, I could repeat the menu. All this was confusing because I thought selecting 2 earlier would allow me to speak to an Agent immediately.

I had to do another round of selections that included pressing 1 to get help with Briggs and Straton, Kohler, Kawasaki or Honda engines; 2 to get equipment running correctly, troubleshooting, and warranties; and 3 for help with equipment setup, operation or maintenance. I chose 3, and the system told me if that was incorrect, press 9 or "otherwise stay on the line."

I hoped to speak with a customer service representative and remained on the line for several minutes. I listened to background music, interrupted by the automated voice asking me to stay on the line to speak with a representative.

My experience with Troy-BIlt's customer service number was confusing and time-consuming due to listening to several options and pressing multiple numbers. I finally reached a point where I thought I would speak to an Agent; however, I could not wait indefinitely due to time constraints. There was no opportunity for a callback from the company or information on a website I could visit for help.

 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Troy-Bilt

If you have time to do a bit of reading before you call Troy-Bilt, we recommend you read over some of our problem-specific articles.

What is the warranty period for Troy-Bilt power tools?

The warranty period for Troy-Bilt power tools varies depending on the specific tool. Generally, most Troy-Bilt power tools come with a limited warranty which covers defects in materials and workmanship for a specified period of time. The length of the warranty can range from one to five years, with some exceptions. To determine the warranty period for a particular tool, it is advisable to refer to the product manual or contact Troy-Bilt customer support. It is important to note that the warranty only covers manufacturing defects and does not extend to normal wear and tear, misuse, or damage due to improper maintenance.

Does Troy-Bilt offer attachments for their string trimmers?

Yes, Troy-Bilt offers a wide range of attachments for their string trimmers. These attachments are designed to enhance the versatility and functionality of their trimmers, allowing users to tackle various tasks with ease. Some popular attachments include a brushcutter for heavier vegetation, an edger to create clean edges for driveways and sidewalks, a pole saw for pruning trees, and a cultivator for tilling small garden plots. Troy-Bilt ensures that these attachments are compatible with their string trimmers, allowing users to easily switch between tasks without the need for multiple tools. With the available attachments, Troy-Bilt customers can effortlessly accomplish a variety of outdoor maintenance tasks without the hassle of owning and storing separate tools.

What is the recommended cutting height for my Troy-Bilt riding mower?

The recommended cutting height for your Troy-Bilt riding mower depends on the specific model you own. However, as a general guideline, it is recommended to set the cutting height between 2.5 to 3.5 inches. This range allows for a healthy lawn as it promotes good root growth and helps to prevent weed infestation. It is important to note that different grass types may have specific cutting height requirements, so it's advisable to refer to your mower's user manual for precise recommendations. Adjusting the cutting height of your Troy-Bilt riding mower can be easily done using the mower's height adjustment lever or system, ensuring an optimal cutting experience for your lawn.

Top Troy-Bilt customer service problems

Click the link above to get answers to just about any Troy-Bilt customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Troy-Bilt, and their purpose. Are any of these similar to the reason you are trying to call?
Warranty claim assistance: "I need to know how to get it replaced under the warranty."
- From a call lasting 11m 2s , May 31, 2024 7:39 PM
Seeking lawnmower adjustment advice: "I was just trying to get a hold of them to ask them why my mower is revving way too high and what can I do to adjust it?"
- From a call lasting 4m 10s , Feb 29, 2024 6:11 PM

More Troy-Bilt Customer Service Contacts

There are of course other ways to contact Troy-Bilt customer service besides the phone. Below we list the best ones, by medium.

Troy-Bilt Customer Service Live Chat

troybilt.com - Customer Service
Fill out form for customer service chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Troy-Bilt provides this option.

Troy-Bilt Customer Service on X (formerly Twitter)

twitter.com/troybilt - Customer Service
Use the link to connect with customer service through Twitter
Troy-Bilt, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Conclusion and closing notes

This is Troy-Bilt's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Troy-Bilt agent. This phone number is Troy-Bilt's best phone number because 4,194 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-828-5500 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Troy-Bilt first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or twitter. In total, Troy-Bilt has 2 phone numbers. It's not always clear what is the best way to talk to Troy-Bilt representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Troy-Bilt. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Troy-Bilt. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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