Troy-Bilt is a major manufacturer and seller of landscaping and snow-blowing equipment in the United States. As one of the oldest such companies in the country, it isn't surprising that it gets a lot of requests for customer service each and every day.
Why Do People Call Troy-Bilt Customer Support?
People call Troy-Bilt customer support for a range of reasons including:
Placing, changing and canceling orders
Locating an authorized dealer or repair center
Filing a warranty claim
Obtaining replacement parts
Getting information on products
Product support and troubleshooting
Best Practices for Calling Troy-Bilt Customer Service
There are several things that you can do when calling Troy-Bilt customer service to help ensure that your call is handled quickly and professionally:
Make sure that you are calling the correct number and during business hours. Customer service is available Monday through Friday between 8:30 AM and 5:00 PM Eastern time.
Have relevant documentation in front of you before you place your call. This might include order confirmations, billing statements, product serial numbers and previous correspondence between you and Troy-Bilt regarding your current issue.
If you are calling for product support, being near the product so that you and the agent can troubleshoot together.
Have some way of taking notes during your call. Call notes can come in handy if you have to speak to more than one person or if you have to escalate your case.
How do Consumers Feel About Calling Troy-Bilt Customer Service?
Online and off-line searches do not indicate a pattern of complaints about Troy-Bilt customer service. This suggests that consumers are generally happy with the level of service that they have received.
What Kind of Issues can a Troy-Bilt Customer Service Representative Resolve?
Customer service representatives can resolve many issues over the phone, such as taking orders or making changes in orders that you've already placed. An agent can also begin a cancellation, refund or exchange process or process a warranty claim. You can also speak to a representative about products and how they operate, and seek out basic troubleshooting and technical support. Finally, a phone agent can research billing questions and issues.
What Can't Be Resolved With a Call to Troy-Bilt Customer Service?
If you are having issues with malfunctioning products, a phone agent may be able to help with some troubleshooting and operation suggestions, but obviously cannot facilitate a repair over the phone. If your item needs to be evaluated and repaired by a professional, a phone agent may be able to recommend an authorized repair center.
If you have purchased your product through a third-party retailer, keep in mind that Troy-Bilt customer service has limited control over independent retailers. The customer service representative may be able to take a complaint which could be forwarded to its retail accounts division, but ultimately you will have to resolve the issue with a retailer on your own.
What Should You Do If You Have an Unsuccessful Call with Troy-Bilt?
If you get off the phone with Troy-Bilt customer support and feel as though your questions were not answered or your concerns were not resolved, don't give up. You may still have options for getting a satisfactory response.
First, review the notes that you took during your call. If you did not take notes, spend a few moments jotting down what you remember from the conversation. You may be able to identify areas in which communications broke down, leading to the failure of the call.
Next, call back. Explain that this is your second call and that your first call did not go well. Describe how the call went wrong and then asked the representative to assist you in achieving the resolution that you want. Keep in mind that customer service agents have different levels of training and education. The next person you speak to may be better able to understand your concerns and address them.
If a second call doesn't work, try getting a hold of Troy-Bilt in a different way. The company does offer live chat through its website as well as customer service through its social media platforms. One advantage to both these methods is that you will be provided with a text record of your communications, which can be helpful if you need to appeal to the company's management for help.
It is also possible to send the company a letter via postal mail. While this is a slow method of getting your issues resolved, many companies take physical letters seriously. Send the letter by certified mail or with tracking so that you will know that the company received it.
If you purchased your product through third-party retailer, contact the retailer and ask for help. The manager may be willing to advocate on your behalf or resolve the issue on his or her own as a goodwill gesture.
This is Troy-Bilt's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Troy-Bilt agent. This phone number is Troy-Bilt's Best Phone Number because 4,194 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-828-5500 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Troy-Bilt first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Troy-Bilt has 3 phone numbers. It's not always clear what is the best way to talk to Troy-Bilt representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-828-5500 is Troy-Bilt's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Troy-Bilt customers, is by calling their 888-611-6708 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 888-611-6708 for Customer Service. If you think this information is inaccurate or know of other ways to contact Troy-Bilt please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Troy-Bilt.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Troy-Bilt. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our USAA Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the DirecTV Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like USAA or DirecTV. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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