Troy-Bilt Phone Number

Calling Troy-Bilt customer service faster by GetHuman

800-828-5500
Customer service
Current Wait: 7 mins (4m avg)
Hours: Mon-Fri 8am-5pm EST; best time to call: 9am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Enter zip code, then press 0
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

I have a **** Z** mustang. I'd like to know what the angle of the frame is where the tr...
When I bought my riding mower it didn't have the center cap for the steering wheel and...
I went to your web site to buy a carburetor I clicked commit to buy then apply coupon t...
I just purchased a new Troy-Bilt Squall snow thrower from Home Depot. I received this...
Would like the model * of starter for my lawn tractor.
We have a newly purchased Troybuilt mower XP *in* Honda FWD purchased from Murdochs in...
I need to change the credit card * on order L*******P*. I have received the ordered pa...
I have a Old Troy Bilt Pony rear tine rototiller. We don't have any real soil here just...
I can't find anyoneto do warranty work for troybuilt.*Bit even the one that trout built...
I bought a troy built riding lawn mower last year. Cut the grass * times it no longer w...
I purchased a replacement bump **** for my Troy-Bilt trimmer (from Lowe's Home Improvem...
Trying to check on order status from Troy-bilt
I contacted you few weeks ago-- you or Troy-Bilt about my grass trimmer, model*: TB...
Where can I get my TroyBilt pressure washer serviced ? It’s not starting.
I have a Troy bilt with ** hp courage. The ignition coil is bad. The part number is...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Troy-Bilt's Phone-Based Customer Care

Troy-Bilt is a major manufacturer and seller of landscaping and snow-blowing equipment in the United States. As one of the oldest such companies in the country, it isn't surprising that it gets a lot of requests for customer service each and every day.

Why Do People Call Troy-Bilt Customer Support?

People call Troy-Bilt customer support for a range of reasons including:

Placing, changing and canceling orders

Locating an authorized dealer or repair center

Filing a warranty claim

Obtaining replacement parts

Getting information on products

Product support and troubleshooting

Best Practices for Calling Troy-Bilt Customer Service

There are several things that you can do when calling Troy-Bilt customer service to help ensure that your call is handled quickly and professionally:

Make sure that you are calling the correct number and during business hours. Customer service is available Monday through Friday between 8:30 AM and 5:00 PM Eastern time.

Have relevant documentation in front of you before you place your call. This might include order confirmations, billing statements, product serial numbers and previous correspondence between you and Troy-Bilt regarding your current issue.

If you are calling for product support, being near the product so that you and the agent can troubleshoot together.

Have some way of taking notes during your call. Call notes can come in handy if you have to speak to more than one person or if you have to escalate your case.

How do Consumers Feel About Calling Troy-Bilt Customer Service?

Online and off-line searches do not indicate a pattern of complaints about Troy-Bilt customer service. This suggests that consumers are generally happy with the level of service that they have received.

What Kind of Issues can a Troy-Bilt Customer Service Representative Resolve?

Customer service representatives can resolve many issues over the phone, such as taking orders or making changes in orders that you've already placed. An agent can also begin a cancellation, refund or exchange process or process a warranty claim. You can also speak to a representative about products and how they operate, and seek out basic troubleshooting and technical support. Finally, a phone agent can research billing questions and issues.

What Can't Be Resolved With a Call to Troy-Bilt Customer Service?

If you are having issues with malfunctioning products, a phone agent may be able to help with some troubleshooting and operation suggestions, but obviously cannot facilitate a repair over the phone. If your item needs to be evaluated and repaired by a professional, a phone agent may be able to recommend an authorized repair center.

If you have purchased your product through a third-party retailer, keep in mind that Troy-Bilt customer service has limited control over independent retailers. The customer service representative may be able to take a complaint which could be forwarded to its retail accounts division, but ultimately you will have to resolve the issue with a retailer on your own.

What Should You Do If You Have an Unsuccessful Call with Troy-Bilt?

If you get off the phone with Troy-Bilt customer support and feel as though your questions were not answered or your concerns were not resolved, don't give up. You may still have options for getting a satisfactory response.

First, review the notes that you took during your call. If you did not take notes, spend a few moments jotting down what you remember from the conversation. You may be able to identify areas in which communications broke down, leading to the failure of the call.

Next, call back. Explain that this is your second call and that your first call did not go well. Describe how the call went wrong and then asked the representative to assist you in achieving the resolution that you want. Keep in mind that customer service agents have different levels of training and education. The next person you speak to may be better able to understand your concerns and address them.

If a second call doesn't work, try getting a hold of Troy-Bilt in a different way. The company does offer live chat through its website as well as customer service through its social media platforms. One advantage to both these methods is that you will be provided with a text record of your communications, which can be helpful if you need to appeal to the company's management for help.

It is also possible to send the company a letter via postal mail. While this is a slow method of getting your issues resolved, many companies take physical letters seriously. Send the letter by certified mail or with tracking so that you will know that the company received it.

If you purchased your product through third-party retailer, contact the retailer and ask for help. The manager may be willing to advocate on your behalf or resolve the issue on his or her own as a goodwill gesture.

Customer Number 800-828-5500 - by the Numbers

Phone number to dial800-828-5500
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-5pm EST
Best time to dial9am
Navigate phone maze to a humanEnter zip code, then press 0
Average wait
Current wait7
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat
Quality of communication83%
Quality of help88%
Customer votes566
Information last updatedSun Jun 13 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Troy-Bilt's Best Toll-Free/800 Customer Phone Number

This is Troy-Bilt's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Troy-Bilt agent. This phone number is Troy-Bilt's Best Phone Number because 4,194 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-828-5500 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Troy-Bilt first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Troy-Bilt has 3 phone numbers. It's not always clear what is the best way to talk to Troy-Bilt representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Troy-Bilt - by phone or otherwise

While 800-828-5500 is Troy-Bilt's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Troy-Bilt customers, is by calling their 888-611-6708 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 888-611-6708 for Customer Service. If you think this information is inaccurate or know of other ways to contact Troy-Bilt please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Troy-Bilt.

What is GetHuman's Relationship to Troy-Bilt?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Troy-Bilt. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Metro PCS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Greyhound Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Metro PCS or Greyhound. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Help from a Live Person

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert

Troy-Bilt Contact Info

More Company Phone Numbers

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!