A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Friday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Stop & Shop below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Stop & Shop phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3, then 6.
Below are some clips we've found from Stop & Shop's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Stop and Shop. Please listen carefully to our new menu options.
And then make your selection. Your call may be recorded for quality and training purposes.
For assistance with your Stop and Shop dot com online account, including a delivery or pickup order, press one.
For all other customer care inquiries, press two.
For gift thank you for calling customer care.
Please know that your call may be recorded for quality and training purposes.
We may be able to offer a quicker response to your questions without the wait.
Our new virtual voice assistant can answer questions immediately pertaining to our new stop and shop website, including login steps and site navigation, updates to in our store, pickup and delivery operations related to COVID nineteen, and general information around stop and shop pickup or home delivery.
If your question is not answered, you will still have the opportunity to be connected to one of our customer care representatives."
Excerpt from a call with Stop & Shop
Tuesday, February 20, 2024 9:03 PM
They may ask your reason for calling (instead of a menu)
"You can say stop and shop delivery and pickup."
Excerpt from a call with Stop & Shop
Wednesday, August 14, 2024 11:59 PM
The first phone menu
"You for calling Stop and Shop. Please listen carefully to our new menu options.
And then make your selection. Your call may be recorded for quality and training purposes.
For assistance with your Stop and Shop dot com online account, including a delivery or pickup order, press one.
For all other customer care inquiries, press two.
For gift card orders, or the cash for causes program, press three.
For assistance, with our printed circular, press four."
Excerpt from a call with Stop & Shop
Saturday, February 24, 2024 11:47 PM
After you press 2
"For gift card orders or the thank you for calling customer care.
Please know that your call may be recorded for quality and training purposes.
We may be able to offer a quicker response to your questions without the wait.
Our new virtual voice assistant can answer questions immediately pertaining to our new Stop and Shop website, including login steps and site navigation, updates to our store, pickup and delivery operations related to COVID nineteen, and general information around stop and shop pickup or home delivery.
If your question is not answered, you will still have the opportunity to be connected to one of our customer care representatives.
To speak with a representative to provide feedback about our stores, press five.
Press one to be connected and ask your question immediately.
To speak with a representative about stop and shop pickup or home delivery, our online shopping service, press two."
Excerpt from a call with Stop & Shop
Thursday, March 21, 2024 1:27 PM
What are the hours and when should I call?
Stop & Shop operates the call center for this 800-767-7772 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 158 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Stop & Shop call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Stop & Shop phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Stop & Shop staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Stop & Shop is Friday.The most busy day to call is Monday, which averages 52% more phone calls by comparison.Again, this is based on a sample of 158 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Stop & Shop is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Stop & Shop staffs the call center well on Friday.
Why Customers Call Stop & Shop
If you have time to do a bit of reading before you call Stop & Shop, we recommend you read over some of our problem-specific articles.
Yes, Stop & Shop offers online shopping for customers' convenience. With our easy-to-use website or mobile app, customers can now browse and purchase a wide range of groceries and household essentials from the comfort of their homes. Simply create an account and start shopping for your favorite products, including fresh produce, meats, bakery items, pantry staples, and more. You can add items to your virtual cart and choose a convenient delivery or pickup time slot that fits your schedule. Our dedicated team will carefully handpick your order and ensure its quality and freshness. Online shopping at Stop & Shop allows you to save time, avoid crowded stores, and enjoy the convenience of having your groceries delivered right to your doorstep.
Stop & Shop's return policy allows customers to return most items within 30 days of purchase for a full refund or exchange. The products must be in their original condition with packaging and receipt. Exceptions apply to certain items such as perishable goods, opened beauty products, and digital content. For returns without a receipt, customers may receive a refund in the form of store credit. Stop & Shop encourages customers to bring any damaged or defective items to the store for immediate assistance. Additionally, customers can contact customer service for further guidance or clarification regarding specific return scenarios. Stop & Shop aims to ensure customer satisfaction by providing a fair and accommodating return policy.
Stop & Shop stores have convenient and flexible opening hours to accommodate customers' needs. Most of our stores open at 6:00 am and close at midnight, seven days a week, allowing shoppers to pick up groceries at a time that suits them best. However, some locations may have slightly varied hours based on local demand and regulations. To find the exact opening hours of your nearest store, we recommend visiting our website or using our mobile app, where you can customize your search based on location. Our goal is to provide exceptional service and ensure a stress-free shopping experience for all customers, regardless of their schedules.
Click the link above to get answers to just about any Stop & Shop customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Stop & Shop, and their purpose. Are any of these similar to the reason you are trying to call?
Gift card inquiry: "I'm calling about gift cards."
- From a call lasting 1m 10s , Nov 17, 2024 3:04 PM
Delivery issue: "I placed an order and then I got a notice that it was gonna be delivered between one and two o'clock, and I haven't received it yet."
- From a call lasting 7m 11s , Nov 4, 2024 8:14 PM
Employee complaint submission: "I'm an employee, and I wanna I wanna give a complaint regarding an employee at the store."
- From a call lasting 13m 20s , Oct 29, 2024 5:08 PM
Information about why customers call Stop & Shop is extracted from issues that customers have reported to GetHuman.
This is Stop & Shop's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Stop & Shop agent. This phone number is Stop & Shop's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-767-7772 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Stop & Shop first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Stop & Shop has 1 phone number. It's not always clear what is the best way to talk to Stop & Shop representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Stop & Shop. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Stop & Shop. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.