A:Repeat "representative" two times. Then say, "Something Else", to be transferred.Our free phone can also navigate phone menus to get a live human at Shutterfly for you.
Q:
Does Shutterfly offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-5pm, Sat-Sun 8am-4pm PST.The least busy day is Sunday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 3 seconds.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Shutterfly below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Shutterfly phone number to document the phone system.
Here is how our research team describes the way the Shutterfly phone system greets you: How can I help you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Repeat "representative" two times. Then say, "Something Else", to be transferred.
Below are some clips we've found from Shutterfly's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Shutterfly. Your call may be recorded for quality purposes.
You can speak to me like you would a person. How can I help you today?"
Excerpt from a call with Shutterfly
Tuesday, June 18, 2024 4:38 PM
What are the hours and when should I call?
Shutterfly operates the call center for this 888-225-7159 phone number Mon-Fri 7am-5pm, Sat-Sun 8am-4pm PT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 836 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Shutterfly call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Shutterfly phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Shutterfly staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Shutterfly is Sunday.The most busy day to call is Monday, which averages 198% more phone calls by comparison.Again, this is based on a sample of 836 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday, which is 904% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Shutterfly is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Shutterfly staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Before calling Shutterfly for questions or concerns, customers should be prepared to specifically state their requests without any automated menu prompts. As a long-time Shutterfly customer, I called to learn about their free photo book designer services, an option offered in one of their recent emails. In The past, I’ve used Shutterfly to create holiday cards but this time wanted to work on a photo book with help from a designer.
The automated recording greeted me with a directive to speak with the system as I would a person. Without knowing the exact words that would be accepted, I said ‘free designer services’ and was placed on hold. The system asked what product I needed help with so I responded with photo books.
After another brief hold, I was transferred to a customer service representative who asked for my name and email address before proceeding with my request. I asked the rep to explain how I could use the free designer services for my next photo book project. She explained I would need to upload my photos based on the type of photo book selected and an in-house designer would create my custom-designed project within 24 hours. I would only pay for the finalized photo book after previewing the project, since the design work is all free. She added that I would be able to make any design changes before purchasing.
This sounded like a promising deal, knowing that a designer would take care of the photo layout based on my choices, saving me a lot of time. After asking how to begin the process, the rep directed me to Shutterfly's website to choose the photo book design and start uploading my photos. The call was an efficient one thanks to a helpful and knowledgeable rep.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Shutterfly
If you have time to do a bit of reading before you call Shutterfly, we recommend you read over some of our problem-specific articles.
Shutterfly allows you to upload your photos and have them printed on gifts like cards or coffee mugs. When uploading your photos, you should follow the terms and conditions of Shutterfly and you should not upload any explicit content, content that incites defames or promotes terrorism. Your account can be removed from Shutterfly if you do not comply with these guidelines. If you forget the password to your Shutterfly account, you can follow the guidelines given in this article to recover it.
Shutterfly has a hassle-free return policy to ensure customer satisfaction. If you are not completely happy with your purchase, they will work diligently to address any concerns. For personalized items, such as photo books or customized gifts, they stand behind their products and offer a full refund or a replacement. The returns process is simple, as you can initiate it online by logging into your Shutterfly account and submitting a request. After review, they will provide instructions on how to return the item, and they will cover the return shipping cost too. Refunds are typically issued within 7-10 business days upon receipt of the returned item. Shutterfly strives to provide exceptional quality products and customer support, ensuring you are fully satisfied with your purchase.
If you are a Shutterfly member and want to know what the current deals are or you have an issue with an order or missing uploads, you can get help from customer support. During Shutterfly's regular business hours, you can speak with a customer service representative to resolve issues or get information. Outside regular customer service hours, you can use the online automated Shutterfly Assistant to look into problems or find information.
Click the link above to get answers to just about any Shutterfly customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Shutterfly is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Shutterfly provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Shutterfly will reply our your email.
As a last, sometimes only, resort- Shutterfly customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Shutterfly's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Shutterfly agent. This phone number is Shutterfly's best phone number because 26,880 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-225-7159 include Track an Order, Payment Won't Process, Missing Order, Promo Code Won't Load, Update Account Info and other customer service issues. The Shutterfly call center that you call into has employees from South Carolina and is open Mon-Fri 7am-5pm, Sat-Sun 8am-4pm PT according to customers. In total, Shutterfly has 1 phone number. It's not always clear what is the best way to talk to Shutterfly representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Shutterfly. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Shutterfly. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.