Thanks for calling Sam's. Thank you. Please enter your ten digit mobile phone number area code first."
I see that you called us recently. If you are calling us regarding your last inquiry, press one. Otherwise, press two or stay on the line."
"For any home entertainment devices for fold or flip models, press one. For all other phones, press two. For tablets, press three. For galaxy buds or galaxy watches, press four."
"For DEVAB press one. For smart things or health products, press two."
Calling Samsung's 800-726-7864 phone number required a bit of a runaround. For some reason, the company's voice recognition system isn't very accurate. Also, in my opinion, the automated assistant's voice is unclear. For a leading tech company, Samsung really needs to work on its customer service.
My husband has a Samsung phone. It's about a year old but the touchscreen is starting to be very finicky. It still works, but sometimes it acts like there's water under the glass and jumps around. My primary goal was to find out if this was a known problem. If it's a known problem, then I wanted to see what Samsung would do to help me figure it out.
Samsung makes a lot of products, and people probably call daily for help with their devices and services. With that type of large customer service demand, you'd think the company would improve its interface.
When I called, the system thanked me for calling Samsung and, apparently, recognized my phone number because the voice assistant said, "I see you called recently about your tablet. Are you calling us back regarding that?" I said no, and it replied, "No worries, what can we do to assist you today?" I replied, "Talk about my Samsung phone." At first, it didn't understand me and I had to repeat myself, and then it asked, "Is the model of your phone a flip, fold, or something else?"
This time, I said "something else" three times, and it was like I was talking into the air. Eventually, the voice assistant said, "Unfortunately, we were unable to capture the product you needed help with. To ensure we can connect you to the right agent, please choose from the following options. For any mobile product, such as phones, earbuds, tablets, or watches, press 1. For any appliances, such as fridges, washers, or dryers, press 2. For any home entertainment devices, such as Blu-Ray players, TVs, or home theater systems, press 3. For devices such as Chromebooks or monitors, press 4. For Samsung Pay, press 5. For Samsung business products, press 6."
I pressed 1 for phones. Then, it gave me another array of options I could have skipped if it had listened, which were: "For fold or flip models, press 1. For all other phones, press 2. For tablets, press 3. For Galaxy buds or watches, press 4. For everything else, press 5." This is where it started to get hard to hear. It sounded like the voice assistant was under water, and through this muddled speech, it said I would be transferred to an agent.
At some point, it asked if I wanted to text a representative (I said no), and then, something about a survey (also said no). Finally, I got connected to an agent after about a minute of that gibberish who spoke clearly enough and was able to help me troubleshoot the issue.
This is Samsung's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Samsung agent. This phone number is Samsung's best phone number because 82,302 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-726-7864 include Repair Request, Device Support, Track an Order, Refund a Charge, Account Access and other customer service issues. The Samsung call center that you call into has employees from California, South Carolina, Vietnam, India, North Carolina, Canada and is open Mon-Sun 8am-12am ET according to customers. In total, Samsung has 2 phone numbers. It's not always clear what is the best way to talk to Samsung representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Samsung. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Samsung. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.