A:Just wait on the line through the initial message.Our free phone can also navigate phone menus to get a live human at Primo Water for you.
Q:
Does Primo Water offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Primo Water below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Primo Water phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line through the initial message
Below are some clips we've found from Primo Water's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Primo Water, inspiring how healthier lives with water your way.
Please choose from the following menu options."
Excerpt from a call with Primo Water
Thursday, August 29, 2024 5:00 PM
What are the hours and when should I call?
Primo Water operates the call center for this 866-429-7566 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 166 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Primo Water call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Primo Water phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Primo Water staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Primo Water is Sunday.The most busy day to call is Monday, which averages 162% more phone calls by comparison.Again, this is based on a sample of 166 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
Primo Water offers delivery services to a wide range of locations, making it convenient for customers to have purified water delivered directly to their doorstep. We currently deliver to most residential and commercial addresses within the United States. Whether you live in a bustling city or a suburban neighborhood, our reliable delivery network ensures that you can enjoy the benefits of Primo Water without any hassle. To confirm if we can deliver to your specific address, simply enter your zip code on our website or contact our customer support team. We strive to cater to as many customers as possible, so you can trust Primo Water to conveniently deliver refreshing, high-quality water to your desired location.
Primo Water offers a range of water options to suit various preferences and needs. These include purified water, distilled water, alkaline water, and spring water. Purified water goes through a rigorous filtration process to remove impurities and ensure high-quality drinking water. Distilled water is created by a process of vaporization and condensation, effectively removing all impurities and minerals. Alkaline water has a higher pH level, providing potential health benefits such as better hydration and neutralization of acid in the body. Spring water is sourced from natural springs and is known for its refreshing taste and natural minerals. With these different types of water available, Primo Water ensures that everyone can find the perfect choice for their hydration needs.
Primo Water delivery is a convenient and hassle-free way to ensure a steady supply of clean and refreshing water. Our delivery service operates on a subscription basis, allowing you to choose a suitable plan according to your drinking water needs. Once you sign up, our friendly and professional drivers will deliver your selected Primo Water products directly to your doorstep at regular intervals. We schedule the deliveries based on your preferences to ensure you never run out. Our drivers handle all the heavy lifting, making the process effortless for you. By providing flexible and reliable delivery service, Primo Water aims to simplify your life and keep you hydrated with our high-quality water solutions.
Click the link above to get answers to just about any Primo Water customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Primo Water, and their purpose. Are any of these similar to the reason you are trying to call?
Dispenser not functioning: "I was calling because I bought your dispenser... it's not really working properly the way it's supposed to."
- From a call lasting 6m 19s , Nov 14, 2024 3:57 PM
Delivery and pickup inquiry: "I have a bunch of empties I would like picked up."
- From a call lasting 11m 36s , Oct 23, 2024 2:06 PM
Information about why customers call Primo Water is extracted from issues that customers have reported to GetHuman.
This is Primo Water's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Primo Water agent. This phone number is Primo Water's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-429-7566 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Primo Water first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Primo Water has 1 phone number. It's not always clear what is the best way to talk to Primo Water representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Primo Water. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Primo Water. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.