Toll-free · Mon-Fri 7am-4pm PST · Say "No", wait for the next question, say "No", wait for the next question, "Say I don't have it", wait for the next question, Say "I don't have it". Then choose Life or Annuities. ·
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this New York Life Insurance Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press *0
Below are some clips we've found from New York Life Insurance Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"I'm connecting you with someone now.
By the way, sometimes we listen to and record calls.
Good morning. Thank you for calling New York Life. This is in Variable NUTS.
May I ask who I'm speaking"
Excerpt from a call with New York Life Insurance Company
Monday, April 8, 2024 1:53 PM
They may ask your reason for calling (instead of a menu)
"New York Life.
What can I help you with today?
Sure. A representative.
Just let me know what you're calling about so I can get you to the right place."
Excerpt from a call with New York Life Insurance Company
Wednesday, April 10, 2024 1:37 PM
They may ask you to say or enter information
"You can say things like cash value, make a payment, funds transfer, withdrawals, or beneficiary change."
Excerpt from a call with New York Life Insurance Company
Wednesday, April 10, 2024 1:37 PM
What are the hours and when should I call?
New York Life Insurance Company operates the call center for this 800-598-2019 phone number Mon-Fri 9am-6pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 709 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York Life Insurance Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York Life Insurance Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call New York Life Insurance Company is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 709 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call New York Life Insurance Company
In summation, the best day to call New York Life Insurance Company is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that New York Life Insurance Company staffs the call center well on Friday.
Why Customers Call New York Life Insurance Company
If you have time to do a bit of reading before you call New York Life Insurance Company, we recommend you read over some of our problem-specific articles.
New York Life Insurance Company offers a wide range of life insurance options to meet various needs and budgets. These include term life insurance, providing coverage for a specified period at a fixed premium, with options for conversion to permanent coverage. There's also whole life insurance, offering lifelong protection with a cash value component that grows over time. Additionally, New York Life provides universal life insurance, combining permanent coverage with flexibility in premium payments and death benefit options. They offer variable universal life insurance, allowing policyholders to allocate their premiums into various investment options. Furthermore, New York Life offers survivorship life insurance, covering two individuals and paying the death benefit upon the second person's passing. With these diverse offerings, New York Life ensures that individuals can find a suitable life insurance plan tailored to their specific circumstances.
Yes, New York Life Insurance Company offers various discounts to policyholders. These discounts can help policyholders save on their premiums while still benefiting from comprehensive coverage. The available discounts may vary depending on the specific policy and state regulations. New York Life offers discounts for bundling multiple policies, such as combining life insurance with long-term care or disability coverage. Additionally, policyholders may be eligible for discounts based on their occupation or membership in certain professional organizations. New York Life also provides discounts for healthy behaviors, such as participating in wellness programs or maintaining a healthy lifestyle. These discounts make New York Life Insurance policies even more affordable, ensuring that policyholders can protect their loved ones while enjoying potential savings.
Click the link above to get answers to just about any New York Life Insurance Company customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to New York Life Insurance Company, and their purpose. Are any of these similar to the reason you are trying to call?
Follow-up on claim payment: "I'm trying to follow-up on a claim payment that is kinda wayward."
- From a call lasting 14m 52s , Apr 10, 2024 1:37 PM
Providing policy information: "I'm providing the policy number: a as in apple, seven six seven nine seven four seven."
- From a call lasting 4m 54s , Apr 10, 2024 1:31 PM
Checking claim status: "I'm calling on the status of claim."
- From a call lasting 21m 40s , Apr 8, 2024 1:53 PM
Inquiring about insurance policy: "I'm calling for information about my insurance policy and customer service."
- From a call lasting 1m 31s , Apr 3, 2024 10:35 PM
Conclusion and closing notes
This is New York Life Insurance Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New York Life Insurance Company agent. This phone number is New York Life Insurance Company's best phone number because 4,254 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-598-2019 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call New York Life Insurance Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, New York Life Insurance Company has 2 phone numbers. It's not always clear what is the best way to talk to New York Life Insurance Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for New York Life Insurance Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like New York Life Insurance Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.