Toll-free·Calls Customer Service·Most popular Moen number
Q:
How do I talk to a live human at Moen?
A:Must choose an option 1-8, then follow prompts.
Q:
Does Moen offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-7pm EST.The least busy day is Thursday, and the most busy day is Friday. Details
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Friday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Moen phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-8, then follow prompts.
Here is how our research team describes the way the Moen phone system greets you: Welcome to Moen Plus Support, Moen's consumer support line. This call may be monitored and recorded. Please select from the following options. If you are a professional in the plumbing industry or have a question regarding commercial or CFG product, press 4. Garbage Disposals and Sphinx, press 5. Shower Products, press 6. Kitchen and Bathroom Faucets, press 7. Smart home products, including U by Moen and Flow by Moen, press 8.
Below are some clips we've found from Moen's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Moen Plus support.
Moen's consumer support line. This call may be monitored and recorded.
Please select from the following options.
If you are a professional in the plumbing industry or have a question regarding commercial or CFG product, press four.
Garbage disposals and sinks, press five."
Excerpt from a call with Moen
Friday, January 5, 2024 7:41 PM
What are the hours and when should I call?
Moen operates the call center for this 800-289-6636 phone number Mon-Fri 8am-7pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 97 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Moen phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Moen staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Moen is Thursday.The most busy day to call is Friday, which averages 11% more phone calls by comparison.Again, this is based on a sample of 97 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call Moen
In summation, the best day to call Moen is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Moen staffs the call center well on Thursday.
Why Customers Call Moen
If you have time to do a bit of reading before you call Moen, we recommend you read over some of our problem-specific articles.
The warranty on Moen products varies depending on the specific item. However, as a general rule, most Moen faucets come with a limited lifetime warranty that covers any defects in materials or workmanship during the original homeowner's ownership. This warranty guarantees the replacement of defective parts free of charge. In addition to the limited lifetime warranty, Moen also offers a five-year warranty for electronic faucets, a ten-year warranty for products in the Commercial line, and a one-year warranty for products in the Home Care line. It is important to check the specific warranty information provided with each Moen product for a comprehensive understanding of the coverage and any exclusions that may apply.
Moen's return policy allows customers to return products within 30 days of purchase if they are unsatisfied. Items must be in their original packaging, unused, and in a sellable condition. Proof of purchase, such as a receipt, is required for returns. Customers can return items either by mail or by visiting a Moen store or authorized retailer. If a product is found to be defective, Moen will replace it free of charge. However, any damages caused by improper installation or misuse will not be covered. Additionally, certain products, like customized or special order items, may be non-returnable. Moen aims to provide a hassle-free return experience and promptly process refunds or exchanges.
Yes, you can purchase Moen products online. Moen offers a convenient online shopping experience through their official website. By visiting their website, you can browse and select from a wide range of Moen products, including faucets, showerheads, accessories, and more. The website provides detailed product information, specifications, and customer reviews to help you make an informed decision. Once you have chosen your desired item, you can add it to your online cart and proceed to the checkout process. Moen’s online store also offers secure payment options and convenient shipping methods to ensure a hassle-free shopping experience. Purchasing Moen products online allows you to easily access a comprehensive selection of their high-quality plumbing solutions from the comfort of your own home.
Click the link above to get answers to just about any Moen customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Moen, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with faucet warranty: "I bought a faucet that broke within a year, wondering about warranty."
- From a call lasting 14m 47s , Mar 29, 2024 8:27 PM
Unusual water flow notification: "Voice mail said smart water shutoff detected unusual activity."
- From a call lasting 16m 55s , Mar 20, 2024 6:35 PM
Ordering replacement cartridge: "My plumber told me to contact you for a new cartridge for your product in my bathtub."
- From a call lasting 14m 9s , Feb 28, 2024 4:16 PM
Technical issue with bidet: "When I push the button to clean yourself, the nozzle comes out but doesn't spray where it's supposed to, and then it stops, and it just started doing that about three or four days ago."
- From a call lasting 15m 17s , Jan 16, 2024 8:07 PM
Faucet leaking, needs repair: "I don't know if I need a gasket or something for the leaking."
- From a call lasting 17m 45s , Jan 5, 2024 7:41 PM
More Moen Customer Service Contacts
There are of course other ways to contact Moen customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Moen customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Moen's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Moen agent. This phone number is Moen's best phone number because 17,274 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-6636 include and other customer service issues. Rather than trying to call Moen first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Moen has 1 phone number. It's not always clear what is the best way to talk to Moen representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Moen. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Moen. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.