A:Must choose an option 1-8, then follow prompts.Our free phone can also navigate phone menus to get a live human at Moen for you.
Q:
Does Moen offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-7pm EST.The least busy day is Wednesday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Moen below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Moen phone number to document the phone system.
Here is how our research team describes the way the Moen phone system greets you: Welcome to Moen Plus Support, Moen's consumer support line. This call may be monitored and recorded. Please select from the following options. If you are a professional in the plumbing industry or have a question regarding commercial or CFG product, press 4. Garbage Disposals and Sphinx, press 5. Shower Products, press 6. Kitchen and Bathroom Faucets, press 7. Smart home products, including U by Moen and Flow by Moen, press 8.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-8, then follow prompts.
Below are some clips we've found from Moen's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Moen Plus support.
Moen's consumer support line. This call may be monitored and recorded.
Please select from the following options.
If you are a professional in the plumbing industry or have a question regarding commercial or CFG product, press four.
Garbage disposals and sinks, press five."
Excerpt from a call with Moen
Friday, January 5, 2024 7:41 PM
What are the hours and when should I call?
Moen operates the call center for this 800-289-6636 phone number Mon-Fri 8am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 158 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Moen call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Moen phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Moen staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Moen is Wednesday.The most busy day to call is Monday, which averages 38% more phone calls by comparison.Again, this is based on a sample of 158 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Moen is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Moen staffs the call center well on Wednesday.
Why Customers Call Moen
If you have time to do a bit of reading before you call Moen, we recommend you read over some of our problem-specific articles.
The warranty on Moen products varies depending on the specific item. However, as a general rule, most Moen faucets come with a limited lifetime warranty that covers any defects in materials or workmanship during the original homeowner's ownership. This warranty guarantees the replacement of defective parts free of charge. In addition to the limited lifetime warranty, Moen also offers a five-year warranty for electronic faucets, a ten-year warranty for products in the Commercial line, and a one-year warranty for products in the Home Care line. It is important to check the specific warranty information provided with each Moen product for a comprehensive understanding of the coverage and any exclusions that may apply.
Moen's return policy allows customers to return products within 30 days of purchase if they are unsatisfied. Items must be in their original packaging, unused, and in a sellable condition. Proof of purchase, such as a receipt, is required for returns. Customers can return items either by mail or by visiting a Moen store or authorized retailer. If a product is found to be defective, Moen will replace it free of charge. However, any damages caused by improper installation or misuse will not be covered. Additionally, certain products, like customized or special order items, may be non-returnable. Moen aims to provide a hassle-free return experience and promptly process refunds or exchanges.
Yes, you can purchase Moen products online. Moen offers a convenient online shopping experience through their official website. By visiting their website, you can browse and select from a wide range of Moen products, including faucets, showerheads, accessories, and more. The website provides detailed product information, specifications, and customer reviews to help you make an informed decision. Once you have chosen your desired item, you can add it to your online cart and proceed to the checkout process. Moen’s online store also offers secure payment options and convenient shipping methods to ensure a hassle-free shopping experience. Purchasing Moen products online allows you to easily access a comprehensive selection of their high-quality plumbing solutions from the comfort of your own home.
Click the link above to get answers to just about any Moen customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Moen, and their purpose. Are any of these similar to the reason you are trying to call?
Track shipment request: "I wanted to know if you can track my shipment."
- From a call lasting 4m 25s , Oct 24, 2024 3:43 PM
Faucet leak issue: "My faucet, the pull down it's leaking water all under my sink."
- From a call lasting 13m , Aug 26, 2024 10:28 PM
Assistance with valve settings: "I'm wondering why the valve closed."
- From a call lasting 11m 11s , Jul 1, 2024 12:42 PM
Information about why customers call Moen is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Moen customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Moen's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Moen agent. This phone number is Moen's best phone number because 17,274 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-6636 include and other customer service issues. Rather than trying to call Moen first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Moen has 1 phone number. It's not always clear what is the best way to talk to Moen representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Moen. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Moen. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.