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Moen Customer FAQ

Top Answers & How-to Guides

What is Moen's Phone Number?

The question we are asked most often is about how to talk to Moen customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Moen customer service, get an answer now.

Recent Moen Customer Questions

it was a spout replacement for kitchen faucet model #CA87526

To replace the spout for the Moen kitchen faucet model #CA87526, first, turn off the water supply. Next, unscrew and remove the old spout from the base of the faucet. After removal, apply plumber's tape to the threads of the new spout's base for a better seal. Finally, screw the new spout into the base of the faucet, making sure it's secure but not over-tightened, to avoid damage. Once installed, turn the water supply back on and check for any leaks. The process should be straightforward, but if issues arise, it's advisable to consult with a professional plumber.
Asked Jun 3, 2024 9:05 PM

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Warranty and Returns

What is the warranty on Moen products?

Moen generally provides a limited lifetime warranty on its products, covering manufacturing and material defects under normal...

What is Moen's return policy?

Moen's return policy allows customers to return products within thirty to ninety days of purchase if unsatisfied. Items should...

What is Moen's policy on product recalls?

Moen prioritizes product safety and has a thorough recall policy. They inform consumers swiftly through various channels if a...

Ordering and Shipping

Can I purchase Moen products online?

Moen products are available for online purchase through various retailers, including home improvement stores and marketplaces....

What payment methods are accepted on the Moen website?

Moen's website accepts various payment methods, including major credit cards like Visa, MasterCard, American Express, and...

Can I track the status of my Moen order?

Customers can track their Moen order status through an email containing tracking information and a number for the carrier's...

How long does shipping take for Moen products?

Shipping duration for Moen products can range from three to five business days for standard delivery in the continental U.S....

Product Information

Do Moen products come with installation instructions?

Moen products generally include installation instructions within their packaging, providing clear, step-by-step guidance. If...

What types of products does Moen offer?

Moen has a diverse selection of products for kitchens and bathrooms, including various types of faucets, showerheads, and...

Do Moen faucets come in different finishes?

Moen provides a diverse selection of faucet finishes, including chrome, stainless steel, oil-rubbed bronze, and brushed nickel,...

Where can I find replacement parts for my Moen products?

To find replacement parts for Moen products, visit the official Moen website to explore their catalog and dedicated section for...

Maintenance and Care

Do Moen faucets require any special maintenance?

Moen faucets are durable and require minimal maintenance, but routine checks for leaks and cleaning with warm, soapy water can...

How can I clean and maintain my Moen products?

For cleaning and maintaining Moen products, it is key to use mild soap and water, avoiding harsh chemicals. A vinegar solution...
We look to the Moen issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Moen issues reported to GetHuman
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