Does Microsoft Store offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Microsoft Store below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Microsoft Store phone number to document the phone system.
Here is how our research team describes the way the Microsoft Store phone system greets you: Are you calling as a home user or a business user?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 then 3
Below are some clips we've found from Microsoft Store's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Got it. You want to update your payment method.
Please visit us at a k a dot m s slash p y m.
To manage payment methods, and to update or add your credit card information.
Again, that address is a k a dot m s slash p y m.
If you'd like, I can also send you that link in a text message to the phone number you are calling from."
Excerpt from a call with Microsoft Store
Friday, December 6, 2024 12:57 AM
They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help me best assist you, I need to know if you are calling as a home user or as a business user."
Excerpt from a call with Microsoft Store
Friday, December 6, 2024 12:57 AM
What are the hours and when should I call?
Microsoft Store operates the call center for this 877-696-7786 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 153 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Microsoft Store call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft Store phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft Store staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Microsoft Store is Wednesday.The most busy day to call is Monday, which averages 270% more phone calls by comparison.Again, this is based on a sample of 153 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Microsoft Store is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Microsoft Store staffs the call center well on Wednesday.
I was having an issue attempting to upgrade my Windows tablet, so I called the Microsoft Store to see if they could help walk me through the process. There are dozens of reasons why people would contact Microsoft, so I assumed there would be a long wait and I would have to wade through many directory trees. From software issues to the large line of products that Microsoft produces, there are a lot of technical issues that can arise. Then, of course, there are simple questions about purchases and returns since they make tablets, phones, etc.
When you first call the Microsoft Store, you are warned that information that you share with during the call may be transferred to other countries to help training. Then it asks if you are calling as a home or a business user. It was a surprise because I did not have to go through a directory tree. Instead, a recorded AI assistant asked me what it could help me with today.
I told it that I needed help with a Windows update. It immediately picked up my voice and said I understand you are having issues with Windows; please explain more about your issue. I added that I was having issues with my Windows update. It asked me again, so I simplified my answer and said, "Update issues."
However, it then told me that to better serve me, all technical help was available online. I called because I didn't want to read through the information; I wanted someone to assist me with my issue. I had already Googled a lot of things and didn't need a source of more online information; I needed help.
It told me that I could go to Microsoft's customer support website, but I didn't catch the website's name since I wasn't happy. It then said it could text me the website address, which I agreed to. The AI voice told me it would text me the address and thanked me for calling. Then it abruptly said, "Goodbye." It offered no other options or way to reach out to someone.
Not only was this annoying and a bit rude, but it also never texted me the address. I was able to find it with a brief Google search, but it was annoying that it didn't even do that. Online did not help either; ironically, the technical support number I found was the one I had just called. There was also no live chat option, just lots of information that did not help me.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Microsoft Store
If you have time to do a bit of reading before you call Microsoft Store, we recommend you read over some of our problem-specific articles.
Yes, a Microsoft account is required to make a purchase on the Microsoft Store. Having a Microsoft account offers several benefits. It allows you to securely make purchases, track your order history, and access a personalized shopping experience. Additionally, your Microsoft account enables you to download and manage digital content across various devices, such as apps, games, music, and movies. The account also grants you access to exclusive deals, rewards, and special promotions. Creating a Microsoft account is a simple process that requires basic information such as your name, email address, and password. By having a Microsoft account, you can enjoy a seamless and convenient shopping experience on the Microsoft Store.
The return policy for Microsoft Store purchases offers customers the flexibility and peace of mind they desire. Customers can return eligible products within 30 days from the purchase date, provided they are in their original condition and packaging. Moreover, certain categories such as software, games, and subscriptions have specific return guidelines. Customers are encouraged to visit the Microsoft Store website for further details. Additionally, returns can be initiated both online and in-store for convenience. For online orders, customers can sign in to their Microsoft account and access the order history page to start the return process. In-store returns can be completed at any Microsoft Store location by presenting the original receipt or order confirmation email. Microsoft Store strives to ensure customer satisfaction through a fair and efficient return policy.
The Microsoft Store accepts various payment methods to provide convenience and flexibility to its customers. We accept major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we also accept PayPal as a payment option. Customers can use their existing PayPal accounts to make a secure and seamless transaction. For those who prefer alternative payment options, Microsoft Store Gift Cards are also accepted. These gift cards can be easily purchased at our physical retail stores or online. We strive to offer multiple payment options to ensure a smooth and hassle-free shopping experience for our customers, making it easier for them to purchase their favorite Microsoft products and services.
Click the link above to get answers to just about any Microsoft Store customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Microsoft Store, and their purpose. Are any of these similar to the reason you are trying to call?
Accidental purchase refund: "I need a refund for an accidental purchase."
- From a call lasting 2m 11s , Nov 15, 2024 9:21 PM
Credit card dispute: "Hang up, and I'm gonna call my credit card company and dispute charges."
- From a call lasting 12m 29s , Aug 2, 2024 2:37 PM
Information about why customers call Microsoft Store is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Microsoft Store customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Microsoft Store's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft Store agent. This phone number is Microsoft Store's best phone number because 4,362 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-696-7786 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Microsoft Store first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Microsoft Store has 1 phone number. It's not always clear what is the best way to talk to Microsoft Store representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Microsoft Store. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Microsoft Store. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.