A:Say, "Representative", then hold for the representative.Our free phone can also navigate phone menus to get a live human at McDonald's for you.
Q:
Does McDonald's offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 59 seconds.The longest hold times are on Sunday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for McDonald's below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this McDonald's phone number to document the phone system.
Here is how our research team describes the way the McDonald's phone system greets you: In a few words, tell me why you are calling today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say, "Representative", then hold for the representative.
Below are some clips we've found from McDonald's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"In observance of New Year's, our contact center is currently closed.
The contact center will be open again tomorrow from seven AM to six fifty nine PM.
Our customer service center is currently closed. We are normally open Monday through Saturday from seven AM to seven PM central time.
Except holidays. We do offer some automated information or you can contact us from our mobile app.
Click on more, then pick careers contact and legal, then contact us.
You can also check out our website at w w w dot McDonald's dot com.
You can send us a message there by clicking on contact us.
Thank you for calling McDonald's US customer care line."
Excerpt from a call with McDonald's
Monday, January 1, 2024 3:55 PM
What are the hours and when should I call?
McDonald's operates the call center for this 800-244-6227 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 9,718 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the McDonald's call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this McDonald's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like McDonald's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call McDonald's is Sunday.The most busy day to call is Friday, which averages 40% more phone calls by comparison.Again, this is based on a sample of 9,718 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Sunday, which is 449% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call McDonald's is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that McDonald's staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Calling McDonald's customer service was a pleasant experience from beginning to end. When I called, I ran into no wait times, as I was automatically connected to a representative within a minute of dialing. She asked me for my name, which I provided, and asked how she could assist me.
I told her that I was wondering how long I had to use the points I had obtained in the application, as I had previously had my points expire before I could use them. She said that I would have six months from the date of the purchase in which to use my points, and that if I looked in the application, I could check the transaction history to determine just how many points I needed to use.
I then asked her if there was any way to reset the clock on when points expired, and she told me that there wasn't any way to restore points on my account if they had expired, nor was there a way you could make a purchase at McDonald's and save all of your old points. Once the time hit six months since the time of your oldest purchase at McDonald's, those points would expire and be lost for good.
She said that she had been in such a situation before, and when she had been close to having her points expire, she would get something small, such as hash browns or a small drink. I asked how that worked, and she said that each time you used anything on the McDonald's app to cash in for a purchase, the system would automatically pull from the oldest possible points that I had acquired.
She added that I could also set the application to give me notifications when I was getting close to having my points expire, which would send me an e-mail when I had one month or less to use my points. By getting a reminder in place, I could make sure that I wouldn't let any points go unused.
She then asked me if I had any other questions that she could assist me with, and I told her that I didn't have anything else to ask her. She then thanked me for calling McDonald's and wished me a pleasant evening.
Overall, I thought this was a strong interaction from start to finish with the representative. Even though I didn't ask a very challenging question, the representative took it very seriously and made sure to fully answer my concerns. She gave a full breakdown of how the program worked and how the loyalty points I used could be staggered in a way that wouldn't ruin any points I was saving, and she even explained how I could best use the program and my rewards to work for me.
I didn't have to wait for anyone at any point, and I didn't have any confusion in answering questions. Based on this interaction, I would absolutely use this number again if I needed assistance.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call McDonald's
If you have time to do a bit of reading before you call McDonald's, we recommend you read over some of our problem-specific articles.
Yes, McDonald's fries are vegetarian. They are made from potatoes, oil, and a blend of seasonings. There are no animal-derived ingredients or additives used in the production of the fries. However, it is essential to note that McDonald's fries are cooked in a shared fryer, along with other fried products that may contain animal products or potential allergens. As a result, there is a potential risk of cross-contamination. Vegetarians may choose McDonald's fries as part of their diet, keeping in mind the possible risk of cross-contact. Additionally, it is always advisable to consult the local McDonald's for specific ingredient and allergen information relevant to your region.
McDonald's opening hours vary by location. However, most McDonald's restaurants open their doors early in the morning and close late at night. In more urban areas or busy locations, some restaurants may stay open 24 hours a day. Additionally, breakfast hours typically start early in the morning, usually between 5 am and 6 am, and continue until 10:30 am or 11 am when the regular menu becomes available. To find the exact opening hours of a particular McDonald's restaurant near you, it is best to use the restaurant locator on the McDonald's website or contact your local restaurant directly.
Yes, you can order McDonald's food for delivery. McDonald's offers a convenient delivery service through various third-party delivery partners, such as Uber Eats, DoorDash, and Grubhub. To place an order, simply download any of these delivery apps, enter your address, select your desired McDonald's items from the menu, customize your order if needed, and proceed to checkout. You can track your delivery in real-time and expect your McDonald's food to arrive at your doorstep within the estimated delivery time. Please note that delivery availability may vary depending on your location, and additional fees may apply. Enjoy the convenience of ordering your favorite McDonald's meals from the comfort of your home!
Click the link above to get answers to just about any McDonald's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to McDonald's, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting coupon resolution: "I'm just trying to get a final resolve for this case and form a coupon send out to me that what that was promised."
- From a call lasting 9m 27s , Nov 20, 2024 2:03 PM
Issue with apology letter: "I just need help with this resolved and getting those two value mail coupons sent out to me."
- From a call lasting 7m 50s , Nov 20, 2024 1:55 PM
Complaint about store: "I'm calling to make a complaint and talk to someone regarding one of the McDonald's stores."
- From a call lasting 4m 4s , Nov 19, 2024 10:20 PM
Restaurant feedback: "I'm calling in to come in the service."
- From a call lasting 25m 26s , Nov 19, 2024 6:39 PM
Information about why customers call McDonald's is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- McDonald's customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is McDonald's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a McDonald's agent. This phone number is McDonald's's best phone number because 10,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-244-6227 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call McDonald's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, McDonald's has 1 phone number. It's not always clear what is the best way to talk to McDonald's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for McDonald's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like McDonald's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.