Does MSN Windows Live Assistance offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for MSN Windows Live Assistance below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this MSN Windows Live Assistance phone number to document the phone system.
Here is how our research team describes the way the MSN Windows Live Assistance phone system greets you: Are you calling as a home user or a business user?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5 for "any other issues"
Below are some clips we've found from MSN Windows Live Assistance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help me best assist you, I need to know if you are calling as a home user or as a business user."
Excerpt from a call with MSN Windows Live Assistance
Saturday, August 24, 2024 12:40 AM
What are the hours and when should I call?
MSN Windows Live Assistance operates the call center for this 866-234-6020 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 187 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the MSN Windows Live Assistance call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MSN Windows Live Assistance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MSN Windows Live Assistance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MSN Windows Live Assistance is Sunday.The most busy day to call is Friday, which averages 160% more phone calls by comparison.Again, this is based on a sample of 187 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
Calling MSN Windows Live Assistance - Hotmail was very tricky because, despite the name, it's clear that Microsoft works hard to avoid providing live assistance. In fact, throughout the call, I was told several times to get help from online support. This counteracts the entire point of having a live assistance number and frankly was frustrating. Equally frustrating was the fact the automated system was very sensitive and would stop if it thought it caught a word in the background. I quickly realized I'd have to take it off speaker which made calling even less convenient.
While it was sensitive, it wasn't appropriately responsive which made it even more difficult to deal with. When I first called it thanked me for calling Microsoft, then recited the standard messaging that the call would be monitored and potentially shared. The automated voice message then said, "To help us best assist you, I need to know if you're calling as a home user or a business user." I said home user.
Then, it said it looked forward to assisting me today and asked what it could help me with. There was an awkward pause and I realized that it was waiting for me, so I said "retrieving my Hotmail account." It asked me how it could help me with my Hotmail account so I repeated the same thing. It was odd because it did not instruct me to say in a few words what I needed or anything like that. It would just stop talking and the blank space would awkwardly prompt me to say something.
After I said that a second time, it said okay, but then quickly ran through a list of things so quickly that I didn't understand what the options were. At the end of the options, there was another awkward pause so I attempted to say "Repeat the list", but it didn't work.
Instead, after another lengthy pause, it told me that Microsoft support was now online and that I could go visit it at https://support.microsoft.com/. It repeated the web address a second time and offered me the option to have it texted to me so I could access it more easily. I said no because I was still waiting to talk to someone and I knew there were options that I had missed earlier such as account support and forgotten password assistance.
While I was hoping I'd be directed there, instead the message simply said, "Okay, thank you and goodbye." I was a little shocked it just hung up on me like that, but also frustrated because, after five minutes and two phone calls, I was no closer to actually getting any live assistance.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call MSN Windows Live Assistance
Below is a sample of recent calls to MSN Windows Live Assistance, and their purpose. Are any of these similar to the reason you are trying to call?
Email access issue: "Unable to access my email."
- From a call lasting 1m 32s , Nov 11, 2024 8:18 PM
Locked out of account: "I'm locked out of my account."
- From a call lasting 1m 34s , Sep 29, 2024 2:39 AM
Login issue: "Can't log in to my account."
- From a call lasting 1m 8s , Jul 31, 2024 11:35 PM
Login issue: "I can't get into my Hotmail."
- From a call lasting 1m 47s , Mar 30, 2024 8:33 PM
Information about why customers call MSN Windows Live Assistance is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- MSN Windows Live Assistance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is MSN Windows Live Assistance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MSN Windows Live Assistance agent. This phone number is MSN Windows Live Assistance's best phone number because 3,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-234-6020 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call MSN Windows Live Assistance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, MSN Windows Live Assistance has 1 phone number. It's not always clear what is the best way to talk to MSN Windows Live Assistance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for MSN Windows Live Assistance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MSN Windows Live Assistance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.