A:Press 1 at the first menu. Next, must select an option 1-3.Our free phone can also navigate phone menus to get a live human at Hertz for you.
Q:
Does Hertz offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 9 minutes and 5 seconds.The longest hold times are on Monday, and the shortest are on Sunday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Calling this Hertz number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Web services for issues with website. Wait on hold. · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 3 · Support related to upcoming reservations, press 1. Rental in progress or roadside support assistance, press 2. Completed rental, press 3. Gold plus reward inquiries, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 6am-7pm CST · Press 0, then wait · Support related to upcoming reservations, press 1. Rental in progress or roadside support assistance, press 2. Completed rental, press 3. Gold plus reward inquiries, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Hertz below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Hertz phone number to document the phone system.
Here is how our research team describes the way the Hertz phone system greets you: Support related to upcoming reservations, press 1. Rental in progress or roadside support assistance, press 2. Completed rental, press 3. Gold plus reward inquiries, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu. Next, must select an option 1-3.
Below are some clips we've found from Hertz's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Hertz. Your call may be recorded or monitored for quality assurance.
For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit Hertz dot com or download the Hertz app.
Let's go. Please listen carefully as our options have changed.
For support related to upcoming reservation, press one.
For a rental in progress or roadside support issue, press two.
Please select an option. For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit Hertz dot com or download the Hertz app."
Excerpt from a call with Hertz
Thursday, February 15, 2024 4:06 PM
The first phone menu
"Thank you for calling Hertz. Your call may be recorded or monitored for quality assurance.
For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit hertz dot com or download the Hertz app.
Let's go. Please listen carefully as our options have changed.
For support related to upcoming reservation, press one.
For a rental in progress or roadside support issue, press two."
Excerpt from a call with Hertz
Friday, May 24, 2024 6:39 PM
After you press 1
"To repeat this message, press nine.
To book or modify upcoming reservation within US and Canada, press one.
To book or modify upcoming reservation outside US and Canada, press two."
Excerpt from a call with Hertz
Wednesday, May 15, 2024 1:41 AM
After you press 2
"To repeat this message, press nine.
If you are currently renting a vehicle and would like to extend or change your return location, press one.
If your current rental vehicle is experiencing a mechanical breakdown and needs an emergency roadside assistance, press two."
Excerpt from a call with Hertz
Friday, June 7, 2024 12:28 PM
After you press 3
"For all inquiries related to your recent rental experience, we have enabled w w w dot Hertz dot com slash contact us on our web site that will provide you with the best and most efficient way to quickly resolve your inquiry.
All support is now available through this platform.
And once you submit your web form inquiry, a customer care professional will respond to you within our standard three to five business day turnaround time.
If you still need to speak with an agent, press five now.
To repeat this message, press nine. To go back to the main menu, press pound.
To repeat this message, press To better assist you, please choose one of the following options.
If you would like a copy of your rental receipt, press one.
If you have a question about the release of your deposit or hold on your Hertz rental, press two."
Excerpt from a call with Hertz
Monday, March 11, 2024 1:45 AM
After you press 4
"For the faster service option, please visit Hertz dot com or the Hertz app to update your profile, reset, or retrieve your password, view or redeem your points and much more.
To better assist you, please choose one of the following options.
To inquiry about missing point, press one.
For name change, press two.
To purchase or transfer points, press three.
To redeem points towards a future reservation, press four.
To repeat this message, press nine.
To go back to the main menu, press pound."
Excerpt from a call with Hertz
Wednesday, March 27, 2024 11:22 PM
What are the hours and when should I call?
Hertz operates the call center for this 800-654-3131 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 4,275 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Hertz call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hertz phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hertz staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hertz is Sunday.The most busy day to call is Thursday, which averages 81% more phone calls by comparison.Again, this is based on a sample of 4,275 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Monday, which is 173% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Hertz is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this Hertz number, but it is also the day with the shortest hold times.
Calling this number to reach Hertz is productive, although it takes a fair amount of time to reach someone. Before calling, it's important to note that this number is only supposed to be used to change a reservation, report issues with a past reservation or get information about rates. Calling this number for information isn't something that Hertz advertises, although it can be done if you're willing to get around the automated system.
The system does try to stick to its limited purposes, as it only presents those three choices of making a new reservation, expressing issues with a past reservation or getting rates. I chose new reservation, intending to get assistance with another Hertz-related issue. The system told me that my call would have a wait time of about 10 minutes, and it did not offer to give me a call back. It did suggest going onto Hertz.com to get information over waiting on the phone, but that was the only way that it offered to reduce my wait time.
I chose to wait out the 10 minutes and was connected with a representative at the end of that time. I asked him how long I had before my Hertz #1 Club Gold points expired, as I hadn't been active in several months and wanted to see if my points would still be around for much longer. He said that points expired after one calendar year from earning them and confirmed that it was a 12-month time frame. I thanked him for that information and he thanked me for calling Hertz.
While the long wait time is a pain, it's understandable given how long it takes many rental car issues to get resolved. The information I got was helpful and to the point. Based on this, I would definitely use this number if needed.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Hertz
If you have time to do a bit of reading before you call Hertz, we recommend you read over some of our problem-specific articles.
Hertz Ultimate Choice is a personalized car rental experience that allows customers to choose their own vehicle from a wide selection available at the rental location. With Ultimate Choice, customers have the freedom to browse available vehicles in real-time and select the one that best suits their needs and preferences. Upon arrival at the Hertz location, customers can simply reserve their car class and then proceed to the car zone where they can choose any vehicle within that class. This flexibility eliminates the need for customers to wait in lines or be pre-assigned a specific vehicle, giving them the ultimate control and convenience. Hertz Ultimate Choice ensures a seamless and tailored rental experience for customers, making their journey more enjoyable and hassle-free.
Hertz Gold Plus Rewards is a loyalty program offered by Hertz, designed to provide exclusive benefits and rewards to its frequent renters. By joining Gold Plus Rewards, customers can enjoy a faster and more convenient rental experience. Members are entitled to skip the counter and go straight to their cars at select locations, avoiding long lines and saving time. They also benefit from faster vehicle returns and have access to a dedicated reservation line to expedite the booking process. Accumulated points can be redeemed for free rental days, upgrades, or various rewards from Hertz's prestigious partners. With Hertz Gold Plus Rewards, members enjoy a seamless and rewarding travel experience, making the most out of their car rental services.
The Hertz Fuel Purchase Option provides a convenient way for customers to pre-purchase a full tank of fuel at a competitive market rate. By opting for this service, customers can avoid the inconvenience of having to refuel the vehicle before returning it. Customers will only be charged for the pre-purchased fuel, avoiding any potential fuel price fluctuations or additional fees. The Fuel Purchase Option can be selected during the booking process, or customers can request it at the rental location. It offers peace of mind and saves time, making the return process hassle-free. Hertz ensures flexibility by refunding any unused fuel, making it a convenient choice for those seeking simplicity and convenience during their rental experience.
Click the link above to get answers to just about any Hertz customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hertz, and their purpose. Are any of these similar to the reason you are trying to call?
Delayed flight pickup inquiry: "How do I pick it up after hours if no one's gonna be there if the counter is closed?"
- From a call lasting 6m 42s , Dec 19, 2024 2:56 PM
Information about why customers call Hertz is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Hertz provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Hertz will reply our your email.
As a last, sometimes only, resort- Hertz customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Hertz's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hertz agent. This phone number is Hertz's best phone number because 46,038 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-654-3131 include Lost and Found, Change Reservation, Refund a Charge, Problem With a Rental, Find a Reservation and other customer service issues. The Hertz call center that you call into has employees from Alabama, Oklahoma and is open 24 hours, 7 days according to customers. In total, Hertz has 6 phone numbers. It's not always clear what is the best way to talk to Hertz representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hertz. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hertz. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.