When you call the customer service line for Hawaiian Airlines, you're greeted by an automated messaging system and prompted to enter your nine-digit "HawaiianMiles Number" followed by the pound key. If you don't have a number to enter, the system instructs you to stay on the line.
After a short pause, you're informed that the call may be monitored or recorded for quality assurance, and then you're presented with a phone menu:
If you don't make a selection, the phone menu will automatically repeat. I selected option 5 and was informed that Hawaiian Airlines now has a messaging system, which I assume means a text message-based exchange. I was offered that option (press 1 for messaging or stay on the line and wait for a representative). I appreciate the company having a text-based or messaging-based service line, as that certainly increases accessibility.
I stayed on the line and was connected with someone shortly. The person I spoke to was amiable, professional, and helpful, and I was able to have my questions answered quickly and straightforwardly. (Additionally, for what it's worth, I called at around 10 am on a Monday morning. This might be a good, low-caller-volume time to call!)
Overall, the customer service line for Hawaiian Airlines is pretty good! It could be improved by adding alternative language options to increase caller accessibility, and perhaps an option to speak with a representative without having to navigate two levels of a phone menu. However, all things considered, my experience was largely painless, which is not something easily said, at least in my experience, regarding customer service.
This is Hawaiian Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hawaiian Airlines agent. This phone number is Hawaiian Airlines's best phone number because 936 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-367-5320 include Change flight, Refund, Lost baggage, Cancel flight, Seating and other customer service issues. Rather than trying to call Hawaiian Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Hawaiian Airlines has 2 phone numbers. It's not always clear what is the best way to talk to Hawaiian Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hawaiian Airlines. The two organizations are not related. GetHuman builds free tools, researches information, and shares tips and tricks from other consumers to help customers of companies like Hawaiian Airlines. That can include tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep, or talk to a company's customer service operation for you. GetHuman believes that this fills an important gap between fragmented support models, makes the customer care experience more uniform, and even answers questions that businesses and agencies are reluctant to answer (but shouldn't be) - making the customer experience less confusing for all. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with others, we'll keep improving it.