A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 89 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for GNC.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this GNC.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from GNC.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hi, Larry. Welcome back to GNC. Let's get you taken care of.
I see you haven't yet ordered. Tell me, what is the reason for your call?"
Excerpt from a call with GNC.com
Friday, March 22, 2024 5:26 PM
What are the hours and when should I call?
GNC.com operates the call center for this 877-462-4700 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 154 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the GNC.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GNC.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GNC.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GNC.com is Sunday.The most busy day to call is Wednesday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 154 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call GNC.com is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that GNC.com staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call GNC.com
Below is a sample of recent calls to GNC.com, and their purpose. Are any of these similar to the reason you are trying to call?
Tracking order status: "Yeah? I just want to track my order and want it right now where my order is and how can I get it?"
- From a call lasting 3m 11s , Aug 9, 2024 10:38 AM
Tracking order and refund status: "I have not received my order or refund yet, I want my money back."
- From a call lasting 11m 57s , Feb 16, 2024 9:52 PM
Employee complaint: "He don't like blacks, he shouldn't be working in a place like that."
- From a call lasting 9m 42s , Jan 31, 2024 12:41 AM
Price discrepancy on product: "I just paid more than three times what the actual value of this item is right now."
- From a call lasting 22m 48s , Jan 3, 2024 6:40 PM
Membership cancellation: "I would like to cancel my membership, please."
- From a call lasting 1m 38s , Jan 3, 2024 3:58 PM
Information about why customers call GNC.com is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- GNC.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is GNC.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GNC.com agent. This phone number is GNC.com's best phone number because 1,932 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-462-4700 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call GNC.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, GNC.com has 1 phone number. It's not always clear what is the best way to talk to GNC.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GNC.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GNC.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.