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What should I do if I've received the wrong product?

Asked 4 months ago
If you have received the wrong product from GNC.com, it is important to address the issue promptly to ensure a resolution. First, you should carefully examine the item you received and compare it to what you ordered. It is helpful to keep all packaging, receipts, and any other documentation intact, as this will assist in processing a return or exchange. Next, you may want to visit the GNC website to find information on their return and exchange policy. This section typically provides detailed instructions on how to proceed with returning the incorrect product. Generally, customers are required to initiate a return by logging into their account, if applicable, and following the prompts for returning the item. In some cases, GNC may provide return shipping labels or specific instructions for sending the product back. If you are uncertain about any part of the process, you might want to check the GNC website for customer support contact details, as they can provide specific assistance tailored to your situation. Keeping a record of your communication and transactions will also be beneficial throughout the process.
Answered Jul 28th 2025

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