Toll-free · Mon-Fri 8am-6pm, Sat 10am-4pm EST · Press *, then 1, 1 · Enter your card or social security number. Or to enter your account number, press pound.
Toll-free · 24 hours, 7 days · Direct Line to Auto Bill-Payer Department · Enter your card or social security number. Or to sign up for auto payer, press 0.
24 hours, 7 days · Calling this Fifth Third Bank number should go right to a real human being · Enter your card or social security number. Or to enter your account number, press pound.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Fifth Third Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must enter account # or social security number.
Here is how our research team describes the way the Fifth Third Bank phone system greets you: Enter your card or social security number. Or to enter your account number, press pound.
Below are some clips we've found from Fifth Third Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"To report your card lost or stolen, open a new account, or calling on behalf of a customer, press the star key.
Please try again. Please enter your card or social Security number."
Excerpt from a call with Fifth Third Bank
Thursday, April 11, 2024 1:01 PM
The first phone menu
"Welcome to Fifth Third, where we're making banking a fifth Third better.
Please enter your card or Social Security number.
Or to enter your account, press pound.
To report your card lost or stolen, open a new account, or calling on behalf of a customer, press the star key."
Excerpt from a call with Fifth Third Bank
Monday, March 25, 2024 10:14 PM
What are the hours and when should I call?
Fifth Third Bank operates the call center for this 800-676-5869 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 181 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fifth Third Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fifth Third Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fifth Third Bank is Sunday.The most busy day to call is Friday, which averages 245% more phone calls by comparison.Again, this is based on a sample of 181 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call Fifth Third Bank
In summation, the best day to call Fifth Third Bank is Wednesday.
Why Customers Call Fifth Third Bank
If you have time to do a bit of reading before you call Fifth Third Bank, we recommend you read over some of our problem-specific articles.
There are different reasons you would want to close your Fifth Third account. Similarly, you could explore different options to complete the closure. Contacting the bank by calling the customer service is arguably the easiest and most convenient way. However, you can also send them an email, mail them a letter, or visit a branch physically.
Having a freeze placed on your Fifth Third Bank account is a scary prospect. Regardless of the reasons it got frozen, it is best to remain calm and find a solution. To sort out such an issue, you can always reach out to the customer service desk via phone call. Emailing the organization is also a good option. Alternatively, you can visit a branch for further assistance.
Online banking through Fifth Third Bank provides the convenience of setting up eBills so your monthly payments are scheduled to come directly from your account automatically. You can set up eBills or ePay through your online access by submitting a request for fixed or recurring payments to a vendor you've added to your account with just a few clicks of the mouse.
Click the link above to get answers to just about any Fifth Third Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Fifth Third Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Auto loan payoff confirmation: "I paid the auto loan off on the eighteenth, but I can't get the title until I have a confirmation letter."
- From a call lasting 7m 45s , Apr 29, 2024 4:05 PM
Account verification assistance: "I need to know what does that card belong to."
- From a call lasting 21m 6s , Jan 26, 2024 7:30 PM
More Fifth Third Bank Customer Service Contacts
There are of course other ways to contact Fifth Third Bank customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Fifth Third Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Fifth Third Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fifth Third Bank agent. This phone number is Fifth Third Bank's best phone number because 23,406 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-676-5869 include Reset Debit PIN, Replacement Card, Update Account Info, Account Access, Pay Bill and other customer service issues. The Fifth Third Bank call center that you call into has employees from Ohio, Michigan, Florida and is open 24 hours, 7 days according to customers. In total, Fifth Third Bank has 5 phone numbers. It's not always clear what is the best way to talk to Fifth Third Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Fifth Third Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fifth Third Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.