A:Not at this number; hours here are Mon-Fri 9am-5pm CST.The least busy day is Thursday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Chili's below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Chili's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 2
Below are some clips we've found from Chili's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling the gift card hotline.
To further process your call, have your gift card number ready, and enter the three digit code you will hear next."
Excerpt from a call with Chili's
Thursday, February 20, 2025 6:30 PM
What are the hours and when should I call?
Chili's operates the call center for this 888-532-6092 phone number Mon-Fri 9am-5pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 776 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Chili's at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chili's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chili's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Chili's is Thursday.The most busy day to call is Monday, which averages 40% more phone calls by comparison.Again, this is based on a sample of 776 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Chili's is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Chili's staffs the call center well on Thursday.
Why Customers Call Chili's
If you have time to do a bit of reading before you call Chili's, we recommend you read over some of our problem-specific articles.
Chili's operates during various hours depending on the specific location. However, most Chili's restaurants are open from 11:00 AM to 10:00 PM Sunday through Thursday, and 11:00 AM to 11:00 PM on Fridays and Saturdays. These hours may differ during holidays and special events, so it is always recommended to check the individual restaurant's website or call ahead for accurate operating hours. From enjoying a hearty lunch or a late-night dinner, Chili's strives to accommodate customers during convenient hours throughout the week, providing a satisfying dining experience for all.
Chili's is a popular chain restaurant with multiple locations across the country, making it easy to find one near you. To locate the nearest Chili's, simply visit our website and click on the "Locations" tab. This will direct you to a search bar where you can input your current address or zip code. Within seconds, a list of nearby Chili's restaurants with addresses, phone numbers, and dining hours will be displayed. Additionally, you can use popular online maps or GPS navigation apps on your smartphone to get turn-by-turn directions to the closest Chili's location. With our widespread presence, satisfying your cravings for Chili's delicious food and friendly atmosphere is always within reach.
Yes, Chili's offers a dedicated kids menu. We understand that young guests have specific tastes and preferences, which is why we have created a menu specifically tailored to cater to their needs. Our kids menu features a variety of delicious and kid-friendly options, including hamburgers, chicken tenders, mac and cheese, and more. Each nutritious and flavorful meal comes with a side and a drink of choice. At Chili's, we believe that dining out should be a fun and enjoyable experience for the whole family, which is why we strive to provide a wide range of options to suit every palate.
Click the link above to get answers to just about any Chili's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Chili's is extracted from issues that customers have reported to GetHuman.
Use this link to submit your customer service issue online
As a last, sometimes only, resort- Chili's customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Chili's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chili's agent. This phone number is Chili's's best phone number because 666 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-532-6092 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Chili's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Chili's has 1 phone number. It's not always clear what is the best way to talk to Chili's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Chili's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chili's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.