A:Press 1-5, then wait on the line until transferred to a representative.Our free phone can also navigate phone menus to get a live human at Bass Pro Shops for you.
Q:
Does Bass Pro Shops offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Bass Pro Shops below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Bass Pro Shops phone number to document the phone system.
Here is how our research team describes the way the Bass Pro Shops phone system greets you: Check the balance of a gift card, press 1. Place a new order, press 2. Return item, press 3. Club credit card, press 4. Reset password, press 5. Customer service, press 0 or stay on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1-5, then wait on the line until transferred to a representative.
Below are some clips we've found from Bass Pro Shops's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Bass Pro Shops.
Otherwise, to speak to a customer service outfitter, please press zero or stay on the line.
To check the balance of the gift card, please press one.
To place a new order, press two."
Excerpt from a call with Bass Pro Shops
Tuesday, May 28, 2024 3:57 PM
What are the hours and when should I call?
Bass Pro Shops operates the call center for this 800-227-7776 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 109 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Bass Pro Shops call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bass Pro Shops phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bass Pro Shops staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Bass Pro Shops is Sunday.The most busy day to call is Tuesday, which averages 238% more phone calls by comparison.Again, this is based on a sample of 109 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
Bass Pro Shops offers a hassle-free return policy to ensure customer satisfaction. Customers have 60 days from the date of purchase to return their unwanted or defective items. Returns can be made in-store or through mail. For in-store returns, customers are required to bring the original receipt or order confirmation email, along with the items to be returned. Online or mail returns can be made by contacting their customer service to obtain a return label. Note that certain items, such as firearms and ammunition, are subject to specific return restrictions. Customers may receive a refund, exchange, or store credit, based on their preference. Bass Pro Shops is committed to providing a seamless and convenient return process for all customers.
Yes, Bass Pro Shops offers a warranty for the products they sell. The specific warranty terms may vary depending on the product, as each manufacturer may have its own guidelines. However, Bass Pro Shops is committed to customer satisfaction and stands behind the quality of their merchandise. They will assist customers with warranty claims by connecting them with the manufacturer or facilitating the return process. It is important for customers to retain their receipt or proof of purchase, as it may be required to process warranty claims. Bass Pro Shops' knowledgeable staff is available to answer any questions related to warranties or product concerns to ensure a positive customer experience.
The Bass Pro Shops Outdoor Rewards Program is a membership program that allows customers to earn points and enjoy exclusive benefits. By signing up for the program, customers can earn points on purchases made at Bass Pro Shops and Cabela's locations, as well as through online purchases. These points can then be redeemed for rewards, including discounts on future purchases. In addition to earning points, members enjoy other perks such as access to special events, members-only promotions, and free gear. The Outdoor Rewards Program is free to join and offers a range of benefits for outdoor enthusiasts. Whether you're an avid hunter, angler, or simply enjoy spending time outdoors, this program provides opportunities to earn rewards and save money on your favorite outdoor gear and equipment.
Click the link above to get answers to just about any Bass Pro Shops customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bass Pro Shops, and their purpose. Are any of these similar to the reason you are trying to call?
Package tracking inquiry: "Has it been delivered to you?"
- From a call lasting 3m 13s , Sep 12, 2024 8:14 PM
Issue with package delivery: "I'm trying to see when it will be delivered."
- From a call lasting 6m 14s , Sep 11, 2024 10:03 PM
Seeking father's purchase history: "Is there any way to look up my dad's information to see his history?"
- From a call lasting 4m 39s , May 28, 2024 8:23 PM
Ordering canopy for boat: "I need to order a canopy for my SunTracker pontoon boat."
- From a call lasting 7m 16s , May 28, 2024 3:57 PM
Inquiring about jet outboard: "I'm looking for a a jet outboard probably a hundred and five horsepower jet drive."
- From a call lasting 4m 47s , Feb 12, 2024 10:20 PM
Information about why customers call Bass Pro Shops is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Bass Pro Shops provides this option.
Bass Pro Shops Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Bass Pro Shops, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Bass Pro Shops customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Bass Pro Shops's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bass Pro Shops agent. This phone number is Bass Pro Shops's best phone number because 1,818 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-7776 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Bass Pro Shops first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Bass Pro Shops has 1 phone number. It's not always clear what is the best way to talk to Bass Pro Shops representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Bass Pro Shops. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bass Pro Shops. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.