Bass Pro Shops Customer Service

Phone Number & Contact Info

Bass Pro Shops's Best Phone Number

800-227-7776
Toll-free·Calls Customer Service·Most popular Bass Pro Shops number
Q:

How do I talk to a live human at Bass Pro Shops?

A:Press 1-5, then wait on the line until transferred to a representative.
Q:

Does Bass Pro Shops offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Bass Pro Shops phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1-5, then wait on the line until transferred to a representative.
Here is how our research team describes the way the Bass Pro Shops phone system greets you: Check the balance of a gift card, press 1. Place a new order, press 2. Return item, press 3. Club credit card, press 4. Reset password, press 5. Customer service, press 0 or stay on the line.
Below are some clips we've found from Bass Pro Shops's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Bass Pro Shops. Otherwise, to speak to a customer service outfitter, please press zero or stay on the line.
To check the balance of the gift card, please press one.
To place a new order, press two."
Excerpt from a call with Bass Pro Shops
Tuesday, May 28, 2024 3:57 PM

What are the hours and when should I call?

Bass Pro Shops operates the call center for this 800-227-7776 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 66 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bass Pro Shops phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bass Pro Shops staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Bass Pro Shops is Thursday. The most busy day to call is Monday, which averages 900% more phone calls by comparison. Again, this is based on a sample of 66 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Bass Pro Shops

In summation, the best day to call Bass Pro Shops is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Bass Pro Shops staffs the call center well on Thursday.

Why Customers Call Bass Pro Shops

If you have time to do a bit of reading before you call Bass Pro Shops, we recommend you read over some of our problem-specific articles.

What is the return policy for Bass Pro Shops?

Bass Pro Shops offers a hassle-free return policy to ensure customer satisfaction. Customers have 60 days from the date of purchase to return their unwanted or defective items. Returns can be made in-store or through mail. For in-store returns, customers are required to bring the original receipt or order confirmation email, along with the items to be returned. Online or mail returns can be made by contacting their customer service to obtain a return label. Note that certain items, such as firearms and ammunition, are subject to specific return restrictions. Customers may receive a refund, exchange, or store credit, based on their preference. Bass Pro Shops is committed to providing a seamless and convenient return process for all customers.

Is there a warranty for the products sold at Bass Pro Shops?

Yes, Bass Pro Shops offers a warranty for the products they sell. The specific warranty terms may vary depending on the product, as each manufacturer may have its own guidelines. However, Bass Pro Shops is committed to customer satisfaction and stands behind the quality of their merchandise. They will assist customers with warranty claims by connecting them with the manufacturer or facilitating the return process. It is important for customers to retain their receipt or proof of purchase, as it may be required to process warranty claims. Bass Pro Shops' knowledgeable staff is available to answer any questions related to warranties or product concerns to ensure a positive customer experience.

What is the Bass Pro Shops Outdoor Rewards Program?

The Bass Pro Shops Outdoor Rewards Program is a membership program that allows customers to earn points and enjoy exclusive benefits. By signing up for the program, customers can earn points on purchases made at Bass Pro Shops and Cabela's locations, as well as through online purchases. These points can then be redeemed for rewards, including discounts on future purchases. In addition to earning points, members enjoy other perks such as access to special events, members-only promotions, and free gear. The Outdoor Rewards Program is free to join and offers a range of benefits for outdoor enthusiasts. Whether you're an avid hunter, angler, or simply enjoy spending time outdoors, this program provides opportunities to earn rewards and save money on your favorite outdoor gear and equipment.

Top Bass Pro Shops customer service problems

Click the link above to get answers to just about any Bass Pro Shops customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bass Pro Shops, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking father's purchase history: "Is there any way to look up my dad's information to see his history?"
- From a call lasting 4m 39s , May 28, 2024 8:23 PM
Ordering canopy for boat: "I need to order a canopy for my SunTracker pontoon boat."
- From a call lasting 7m 16s , May 28, 2024 3:57 PM
Inquiring about jet outboard: "I'm looking for a a jet outboard probably a hundred and five horsepower jet drive."
- From a call lasting 4m 47s , Feb 12, 2024 10:20 PM

More Bass Pro Shops Customer Service Contacts

There are of course other ways to contact Bass Pro Shops customer service besides the phone. Below we list the best ones, by medium.

Bass Pro Shops Customer Service Live Chat

basspro.custhelp.com - Customer Service
Fill out the form for online chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Bass Pro Shops provides this option.

Bass Pro Shops Customer Service on X (formerly Twitter)

@BassProShops - Customer Service
Use the link to connect with customer service through Twitter
Bass Pro Shops, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Bass Pro Shops Customer Help Desk / Web Support

basspro.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Bass Pro Shops customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Bass Pro Shops's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bass Pro Shops agent. This phone number is Bass Pro Shops's best phone number because 1,818 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-7776 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Bass Pro Shops first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Bass Pro Shops has 1 phone number. It's not always clear what is the best way to talk to Bass Pro Shops representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Bass Pro Shops. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bass Pro Shops. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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