Bass Pro Shops Customer Service Issues

I recently came across a disturbing video on Flipboard showing two employees from a store near Gillette Stadium in Foxboro mistreating fish in a pool. They were seen stepping on their heads and slamming them on the ground for a fish extravaganza. I have decided not to support your store anymore due to this appalling behavior. I have shared the video on Facebook, and I urge others who value wildlife to do the same in the hopes of raising awareness. It is disappointing that a company like yours, which should care for all animals, neglects the environment and its inhabitants. The idea that these actions were justified to prevent harm to a future habitat is unacceptable. I hope this incident leads to necessary changes within your company.

Good afternoon, I wanted to share my disappointment with my recent visits to Estero store [redacted]. This was my second time visiting in a month, hoping to find a Tilly hat, Olukai sandals, and Pelican/Streamlight flashlights, all in my size. Unfortunately, they didn't have any of these items available. Although I was initially understanding during my first visit when I couldn't find my size, I was disheartened when I called ahead for availability on my second visit, only to come up empty-handed. The staff seemed unsure and I left without any solutions. Feeling frustrated, I ended up purchasing the items I needed from a different store. I hope the store management considers improving their ordering process to avoid these stocking issues in the future. Thank you for listening. - John

I am reaching out regarding the upcoming Santa's arrival event at your Auburn, NY store. My 7-year-old son, who is autistic, is very excited about the event but the long wait to see Santa may be overwhelming for him. I read about your partnership with the May Institute for children with special needs and contacted the Auburn store, only to find out they could not accommodate his disability. This was extremely disappointing. I am hopeful that at a corporate level, accommodations can be made. Many organizations have been able to make similar arrangements, and I am optimistic that Bass Pro can do the same. For further communication, please reach me at [redacted]. Thank you. Best regards, Aaron W.

I reside in Wisconsin and would like to purchase a $[redacted] gift card for my son in Fort Lauderdale, FL, to use at a nearby Bass Pro Shop. I have attempted to contact the store but encountered communication issues. It has been frustrating as they do not seem to understand my request. Since there are no stores close to me, I am seeking advice on how to buy the gift card remotely over the phone for my son to pick up locally. Any suggestions would be appreciated.

I want to share my experience at the Dania Beach, Florida store. I drove 40 miles from Boca Raton to buy a handgun. I arrived at 10 AM as the store opened and was informed by an unfriendly lady that I needed to join a waiting list to purchase a gun. I provided my phone number to be added to the list and was told I was 13th in line. Despite the scorching 90° weather, I couldn't enter the store to shop. After waiting for almost three hours, I received a text to go to the gun counter. The whole experience felt unwelcoming, especially considering the many purchases I've made at this store over the years. The lack of clear communication and unfriendly attitude from the staff was disappointing. I tried to reach out to the store for a resolution but faced long wait times on the phone. I believe better communication and friendliness would greatly improve customer experiences. Thank you, Tim B.

I recently bought a pair of shorts at BassPro in Arundel Mills Mall. While checking out, I had a conversation with the cashier, Casamento C., regarding using a military discount and my rewards number. Despite requesting to use my reward number, I was told it was too late. This led to a brief exchange regarding the customer service I received compared to a previous visit. Unfortunately, the interaction ended without further conversation as my items were bagged. I expressed my surprise at not being provided a bag, which was quickly rectified by another clerk. Casamento C.'s behavior was perceived as rude and unprofessional, prompting me to question the customer service training for BassPro clerks. Should this occur again, I will have to reconsider my patronage of BassPro. I am seeking clarification on the store's customer service policies and who to contact in such situations. Thank you, Steve J. [redacted], [redacted]

I went online to order 20" Crossbow arrows with illuminated nocks. Unfortunately, when I check the store availability, it shows as not available or out of stock. It's frustrating to see items listed as available only to find out they are not. This has happened multiple times, making it difficult to rely on the website for accurate information. As an avid sportsman who shops often at Bass Pro & Cabela's, it's disappointing to encounter this issue frequently. I hope the online inventory can be updated to reflect real-time availability to avoid any further inconvenience. Thank you. - R. M. Santos

My name is Carol O., and I am writing this message on behalf of my husband, Bob O. You can reach us at [redacted] Our previous purchase at Bass Pro in Auburn, NY, involved buying six boats from the Nitro line. Due to delays caused by Covid, our new [redacted] Nitro purchase was held up, leaving our old [redacted] Nitro also waiting for sale at the store. Despite being insured and licensed, we were unable to use either boat. Furthermore, a promised gift card incentive has not been fulfilled despite multiple inquiries. We feel disappointed and frustrated by the lack of follow-through on the part of Bass Pro. Our contact information is available either through email or mailed correspondence to [redacted] Van Anden St, Auburn, NY, [redacted].

On 4/11/21, I visited the Hooksett NH location around 9:30 a.m. to purchase a crossbow and a hunting rifle. Sadly, my experience was incredibly disappointing. When I arrived, there was a lack of helpfulness among the staff. In the gun section, my husband faced a long line, and in the crossbow area, no one was available to assist me. Despite seeking help from multiple employees, none were willing to aid me in purchasing the crossbow I wanted. Even when I located a manager, she was unhelpful and made me wait unnecessarily, unwilling to facilitate the purchase. This kind of service is unacceptable, especially considering the substantial amount I intended to spend. Regrettably, I left the store without the items I had planned to buy, feeling utterly let down by the poor customer service I encountered. It's disheartening to witness such a lack of care for customers, and it has definitely made me reconsider future visits to this store.

Order #W[redacted]52 was placed on April 20 to be shipped to the [redacted] Macon Rd, Memphis store for a boat (SKU[redacted]). After checking with customer service with no update, a second order was placed recently, with an expected arrival date of June 7 to June 10. Today, a credit was issued for the full cost without explanation due to the boat being temporarily out of stock. Despite understanding the situation, the handling of the order's delay and cancellation without notice seems unsatisfactory. Reaching out to customer service twice revealed the item is out of stock, but no anticipated shipment date was provided. It would be appreciated if more details regarding the situation, the availability of the item, and plans for restocking for the summer fishing season could be shared for clarity. Thank you. James H Howell

I visited Bass Pro Shop in Clarksville, IN on Saturday, October 16, [redacted], at 9:45 am looking for a small burner/stove for an upcoming trip. I was disappointed with the lack of pricing information displayed on items and the unhelpful and rude response from two employees. The older male employee who eventually showed up was gruff and unhelpful, making me feel unwelcome. When I tried to address the situation with a supposed manager named Glen, he was dismissive and rude, adding to the negative experience. Despite being a loyal customer in the past, I was deeply disappointed by the lack of professionalism and customer service displayed by Glen and the other employees. If this is the standard of service at Bass Pro, I may need to reconsider shopping there in the future.

Dear Sir/Madam, I am a regular customer at your Jackson, MS store and the owner of a professional pressure washing business in central MS. I am seeking to connect with the district or area OPS manager. After speaking with Steve, the store manager, on June 8th, he advised me to contact corporate. I am reaching out regarding concerns about the maintenance of your store front. The current cleaning process is damaging the concrete surface due to excessive pressure, causing irreparable harm. I possess images of the damage and would like to extend my services to help maintain the pristine appearance of your store. Thank you for your attention to this matter. Sincerely, Kendall J. CEO - BCM Pressure Washing

I had a terrible experience with a store director, asset protection, and two associates at a company. My daughter and I were unjustly labeled as sketchy, despite my background as a disabled veteran and a retired retail store manager. The asset protection personnel and a female associate behaved aggressively towards us, even though we were just following instructions given to us by Cabela's where we had ordered a product. We did not deserve to be treated poorly in this manner.

Hello, I purchased a 20lb, 2,[redacted]-yard spool of camouflaged World Wide Sportsman Premium fishing line with item number [redacted] approximately 1.5 years ago. Recently, when I tried to use it, I encountered significant issues. The line shoots off the reel and curls, leading to large tangles when casting and making reeling difficult due to kinks. Despite trying various methods to fix it, including using a jig, the problem persists. I normally don't complain, but this situation is very frustrating as it feels like a waste of money. I don't have the receipt, but I have photos of the spool indicating it was made to specific specifications. If possible, I can provide images. Is there a solution you can offer, or should I accept this loss? I attempted to straighten out around [redacted] meters of the line. Thank you, Andy P.

I wanted to bring a quality issue to your attention. I have been a loyal Bass Pro fan for many years, but recently I encountered a problem with the XPS Octopus/Dropshot hooks in size 1. These hooks straightened out when used on fish and snags in the river, which has never happened before. I rely on these hooks for Michigan king salmon and have always been satisfied with their quality, quantity, and price. I believe it's important to share feedback so that the brand can continue to meet the expectations of its customers. If needed, I can provide pictures or send the hooks for review. Thank you for your attention to this matter.