Bass Pro Shops Customer Service

Ways to contact Bass Pro Shops and solve common issues

Use Bass Pro Shops's Phone Number

Bass Pro Shops's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Bass Pro Shops

Contacting Bass Pro Shops customer support

Below you can compare and contrast the 4 ways to contact Bass Pro Shops by looking at which ones are the fastest and which ones other customers recommend the most for solving Bass Pro Shops customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Bass Pro Shops across the following channels: Phone, Chat, Web, Twitter.

Phone number / contactWaitVotes
Customer Service
2 mins5
Live Chat at
Customer Service
2 mins69
Online Help at
Customer Service
< 2 hrs50
Customer Service
4 mins49

Bass Pro Shops: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Bass Pro Shops.
Can I cancel or make changes to my order after it has been placed?
Yes, you can cancel or make changes to your order after it has been placed, but only within a specific timeframe. Bass Pro Shops allows cancelations or modifications to orders within 30 minutes of placing the order. After this window, orders are immediately sent for processing and cannot be altered or canceled. To make changes or cancel your order, you can contact Bass Pro Shops' customer service team directly by phone at xxx-xxx-xxxx. However, if your order has already been processed or shipped, you will need to follow the return or exchange procedure outlined in the store's return policy. Remember to have your order number ready when contacting customer service for faster assistance.
What is the return policy for Bass Pro Shops?
Bass Pro Shops offers a hassle-free return policy to ensure customer satisfaction. Customers have 60 days from the date of purchase to return their unwanted or defective items. Returns can be made in-store or through mail. For in-store returns, customers are required to bring the original receipt or order confirmation email, along with the items to be returned. Online or mail returns can be made by contacting their customer service to obtain a return label. Note that certain items, such as firearms and ammunition, are subject to specific return restrictions. Customers may receive a refund, exchange, or store credit, based on their preference. Bass Pro Shops is committed to providing a seamless and convenient return process for all customers.
What is the Bass Pro Shops Outdoor Rewards Program?
The Bass Pro Shops Outdoor Rewards Program is a membership program that allows customers to earn points and enjoy exclusive benefits. By signing up for the program, customers can earn points on purchases made at Bass Pro Shops and Cabela's locations, as well as through online purchases. These points can then be redeemed for rewards, including discounts on future purchases. In addition to earning points, members enjoy other perks such as access to special events, members-only promotions, and free gear. The Outdoor Rewards Program is free to join and offers a range of benefits for outdoor enthusiasts. Whether you're an avid hunter, angler, or simply enjoy spending time outdoors, this program provides opportunities to earn rewards and save money on your favorite outdoor gear and equipment.
How long does it take for an order to be delivered?
Order delivery times at Bass Pro Shops vary depending on several factors. In general, standard shipping within the contiguous United States takes approximately 3-6 business days. This timeframe starts once the order is processed and shipped from our warehouse. However, please note that delivery times may be longer for orders being shipped to Alaska, Hawaii, or remote locations. Additionally, expedited shipping options are available for those in need of faster delivery. It's worth mentioning that delivery times may also be affected by unforeseen circumstances such as extreme weather conditions or high order volumes during peak seasons. To stay updated on the progress of your order, you can track its status by logging into your Bass Pro Shops account or contacting our customer service team.
Is there a warranty for the products sold at Bass Pro Shops?
Yes, Bass Pro Shops offers a warranty for the products they sell. The specific warranty terms may vary depending on the product, as each manufacturer may have its own guidelines. However, Bass Pro Shops is committed to customer satisfaction and stands behind the quality of their merchandise. They will assist customers with warranty claims by connecting them with the manufacturer or facilitating the return process. It is important for customers to retain their receipt or proof of purchase, as it may be required to process warranty claims. Bass Pro Shops' knowledgeable staff is available to answer any questions related to warranties or product concerns to ensure a positive customer experience.
What payment methods are accepted?
Bass Pro Shops accepts multiple payment methods to ensure convenient and hassle-free shopping experiences for our customers. We gladly accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer the option to pay with Bass Pro Shops gift cards, which can be used in-store or online. For customers who prefer a more flexible payment method, we also accept payment through PayPal, a secure and widely-used online payment platform. It is important to note that cash and personal checks are not accepted. By offering a range of payment options, Bass Pro Shops aims to provide flexibility and choice for all our valued customers.
There's more!
Click below to show 5 more questions, answers, and complete guides to common Bass Pro Shops customer support problem.

Recent reasons customers contacted Bass Pro Shops:

trying to find if you have ruffenwear polar trex dog boots. can i order *pr *xxs *pr xs...
I expected * day shipping. I received an email stating my order is delayed, by ** days...
I wanted to know if they will price match or beat the price on a matching Identical ite...
Placed an order on the **th. Haven't received shipping confirmation nor delivery. What...
Trying to place an order but won't give me overnight shipping option
I need to check and see if my item is now in stock or not. I ordered it for a Christma...
I live in WI. Would like to give my son who lives in Fort Lauderdale FL. a $ *** gift...
I purchased a rifle and want to cancel order due to store not price matching.
I'm about to place a large order and I was trying to get a coupon code please help than...
I ordered boots online and didn’t get a confirmation email I want to check when my pack...
I received a newspaper sale w mens XTR Mocs on sale for $**.** but I want to order them...
I ordered an item from bass pro online. I got an email saying my order had been cancele...
I’ve seen on flip board what the * fat representatives of your store did the fish is yo...
Worried reguarding this order paid for overnight shipping but the order isnt even proce...
More customer issues

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Does GetHuman work with Bass Pro Shops?

GetHuman does not work with Bass Pro Shops's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Bass Pro Shops at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Bass Pro Shops's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Bass Pro Shops at a Glance

Bass Pro Shops has 1 chat option
Bass Pro Shops has no customer email
Bass Pro Shops has 1 help forum
Bass Pro Shops has 1 twitter handle
Bass Pro Shops has no facebook page
Contact information overview

Answered on this page:

Do you offer international shipping?
Are gift cards available for purchase?
Do you offer price matching?
Can I redeem my reward points online?
Solutions to common issues

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