How Do I Recover a Hacked eToro Account?

Hacking is when an unauthorized party gains access to one or more of your accounts with the intent to steal information or assets. When hackers get into your eToro account, you want to recover your account quickly and secure it to prevent further loss. How do you recover a hacked eToro account? You can learn more about account security by contacting customer support here, and below are steps to recovering your account.

Recovering Your Hacked Account

There are some steps you can take to recover and secure your eToro account. These include:

1. Immediately contact customer support here with a request to freeze your account until you can have the matter cleared. Once your account is frozen, eToro stops any pending withdrawals until the matter is cleared.
2. Email customer support with a request to recover/unlock your account. A customer support rep will review your request, but this review could take several days. In your email, you must include the following information:
   • Your full legal name (as appears on your government-issued ID),
   • A copy of your government-issued ID,
   • A brief statement about what occurred (especially if your login credentials were altered by the hackers),
   • The phone number and email address you verified with your account (this particularly applies if you are emailing customer support from an email address other than the one used to open the account).
   • Request for the account to be unlocked/unfrozen.
3. Log into your account and check your settings. Make sure the phone number and email address you initially entered and verified have not been changed in your settings. If they have, fix the issue and report it to eToro immediately.
4. Update your password to one stronger and harder for hackers to guess. A strong password is your first defense against unauthorized access.
5. If you haven't activated two-factor authentication already, do that now. 2FA adds a layer of protection to your account to prevent future hacks.
6. Activate biometrics on your account as well. Using Face/Fingerprint ID can prevent hackers from getting into your account in the future.
7. If you haven't completed the verification process for your phone number or email address, do that right away. Verifying your contact information can help you protect your information and assets.
8. You will receive an email from eToro with the next steps once your request has been reviewed.

Once you can recover your hacked account, take steps to increase security, including the following

• Change your password on eToro and other accounts (such as bank accounts or email accounts) attached to your trading account.
• Notify your bank so it can look for any suspicious activity.
• Enable all the added security features available for your eToro account.

For more information or assistance, contact eToro customer support here. Protecting your account from hackers protects your information and assets.