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Yoox.com Customer FAQ

Top Answers & How-to Guides

What is Yoox.com's Phone Number?

The question we are asked most often is about how to talk to Yoox.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any size guides available for the products on Yoox.com?

Yes, there are size guides available for the products on Yoox.com. We understand that finding the right size is crucial when shopping...
Ask any question you have about Yoox.com customer service, get an answer now.

Recent Yoox.com Customer Questions

The request was not executed due to the bank card and the card is active. What is the reason?

There could be several reasons for a payment issue even if your bank card is active. It might be related to insufficient funds, spending limits set by your bank, or security measures that trigger a denial for foreign transactions. Additionally, ensure that the card details entered are accurate and match those associated with the card. If the problem persists, we recommend checking with your bank for more details about the transaction.
Asked Nov 25, 2024 8:06 AM

Help me with my Yoox.com customer service issue

Returns and Refunds

How Do I Report a Damaged Order from Yoox.com?

You can return a damaged item from Yoox.com as long as you notify the vendor within 60 days of purchase. The customer must complete...

What is the return policy for Yoox.com?

Yoox.com offers a flexible and hassle-free return policy for customer satisfaction. If you are not fully satisfied with your purchase,...

Can I cancel my order on Yoox.com?

Yes, you can cancel your order on Yoox.com. However, it is important to note that cancellations are only possible before the order...

Shipping

How long will it take for my order to be delivered?

The delivery time for your order on Yoox.com will vary depending on your location and the shipping method chosen at checkout. Standard...

Is it possible to change my shipping address after placing an order on Yoox.com?

Yes, it is possible to change your shipping address after placing an order on Yoox.com, but only if your order has not been prepared...

Do you offer international shipping on Yoox.com?

Yes, Yoox.com offers international shipping to many countries worldwide. We are dedicated to providing a global shopping experience,...

Promotions

Are there any discounts or promotions available on Yoox.com?

Yes, Yoox.com offers various discounts and promotions to its customers. They frequently hold sales and promotional events where selected...

Payment Methods

What payment methods are accepted on Yoox.com?

Yoox.com offers multiple payment methods to ensure a convenient shopping experience. Customers can make purchases using major credit...

Product Information

Are there any size guides available for the products on Yoox.com?

Yes, there are size guides available for the products on Yoox.com. We understand that finding the right size is crucial when shopping...
We look to the Yoox.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Yoox.com issues reported to GetHuman
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