If you went to a W Hotels resort or hotel and your bill had a charge for something you weren't responsible for, there are a few ways you can dispute it. You need to start by speaking to a W Hotels representative. If that doesn't resolve the issue, you can initiate a chargeback dispute with your financial institution. If neither of those options works, you can also file a claim in small claims court.
W Hotels owns both hotels and resorts all over the world. In general, you will only be charged the advertised rate by W Hotels unless you damaged hotel or resort property during your time there or ordered extras like room service. However, if you checked your W Hotels bill and found charges for damage or amenities you weren't responsible for, you probably want to dispute the charge and get a refund. Reading this article will tell you how.
Before you initiate a dispute, you need to find all the proof you can that the charge was inappropriate. If you took pictures of your room, they could prove that it was undamaged. Find the offers and advertisements that showed a lower price than you were charged and a copy of your bill. Make copies of the conversations you have with W Hotels employees. Make sure you get their names.
To dispute a charge from W Hotels, you must contact the W Hotels customer service department and talk to one of the representatives there. Explain the charge you are disputing and why you don't think that you are responsible for it. Provide proof of your claims, if you can do so. You will need to call, as there is no W Hotels help forum, email, or chat for customer service. This process may take time, as people from other departments may need to be brought in. It's best to contact them during the day in case anyone else at the company needs to speak to you.
A chargeback is a charge dispute you initiate with the financial institution that issued the credit or debit card you paid with. If you can't resolve things with W Hotels, you can initiate a chargeback to deal with the problem. You cannot initiate a chargeback until you try to work things out with W Hotels, though. It can't be the first thing you try.
To initiate the chargeback, contact a customer service agent at your financial institution. Once you do, your institution will contact W Hotels' bank to notify it of the investigation and give it a chance to produce evidence against your claim. It may issue a provisional credit, which is a sort of advance on your refund. If it finds in your favor, you can keep it. If it doesn't, you have to return it. Every institution has its own chargeback procedure, but they are most likely all lengthy processes.
If your discussions with W Hotels and the chargeback both failed to get you a refund, you have the option of suing W Hotels in your local small claims court. The process for filing such a lawsuit varies depending on your jurisdiction. Visit your local government's website. It should have the information you need to begin listed somewhere on it.
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