Before canceling your reservation, make sure you've read the cancelation policy outlined in your confirmation email. To cancel a reservation, go to the website or app and find the reservation you wish to cancel. Click Cancel Reservation, confirm the cancelation, and wait for the cancelation number that will be provided on the next screen.
If you booked a trip with W Hotels and wish to cancel, make sure you read the cancelation policy found in your confirmation email. You'll find details about the terms of your reservation and if there are fees should you wish to cancel.
Below are the detailed steps to canceling your reservation on the website.
Marriott Bonvoy Member:
1. Log in to your Marriott Bonvoy account and click My Trips to find your reservation.
2. Hit Details next to the reservation you want to cancel.
3. Click Cancel and hit Yes to confirm your cancelation.
3. Wait for the cancelation number on the next screen.
If you wish to edit instead of cancel, just click View/Modify in the dropdown menu next to the reservation and click Edit Room. Make the changes and click Update.
Guest (Non-Marriott Bonvoy Member):
1. Go to Marriott.com and hit My Trips, found at the top of the screen.
2. Enter your reservation information on the Look up a Reservation.
3. Click Cancel room and hit Yes to confirm.
4. Wait for the cancelation number on the next screen.
You can also edit your reservation by clicking Edit Room and making the necessary changes. Don't forget to click Update to confirm the changes. Click Submit Changes.
If you're using the app, below are the detailed steps to canceling your hotel reservation.
Marriott Bonvoy Member:
iOS
1. Sign in to your account and tap Trips.
2. Tap on the reservation you want to cancel and hit Cancel Reservation.
3. Tap Yes to confirm and wait for the confirmation number.
Android
1. Open the app, and tap Trips found at the bottom of the screen.
2. Select the reservation you want to cancel and tap Reservation Details.
3. Tap Cancel Reservation. A pop box will appear asking if you wish you cancel. Tap Continue to confirm your cancelation.
4. Wait for the cancelation number.
Non-Member:
1. Open the app and tap Trips.
2. Tap Look It Up and enter your reservation number.
3. Tap Continue and Reservation Details.
4. Tap Cancel Reservation and hit Yes to confirm your reservation.
If you have questions about your W Hotel trips or reservation, don't hesitate to contact Customer Support.
GetHuman has been working for over 10 years on sourcing information about big organizations like W Hotels in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Cancel My Trip with W Hotels? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.