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Vivid Seats Customer FAQ

Top Answers & How-to Guides

What is Vivid Seats's Phone Number?

The question we are asked most often is about how to talk to Vivid Seats customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I change the delivery address for my tickets?

Users can usually change their delivery address for tickets if it has not been processed yet. It is wise to act quickly, as...

Is there a mobile app available for Vivid Seats?

Yes, Vivid Seats has a mobile app that enables users to purchase tickets conveniently from their smartphones. It offers event...
Ask any question you have about Vivid Seats customer service, get an answer now.
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Recent Vivid Seats Customer Questions

What fees are charged on dolphin tickets

Fees for tickets on Vivid Seats can vary based on multiple factors including the event, ticket price, and delivery method. The fees generally include service charges and order processing fees. Specific amounts will be disclosed during the checkout process before you finalize your purchase.
Asked Aug 6, 2024 7:02 PM

Help me with my Vivid Seats customer service issue

Ticket Retrieval and Issues

What Do I Do If I Can't Retrieve My Tickets from Vivid Seats?

When you place your order on Vivid Seats, you will receive an email to confirm that your tickets are ready. If you run into any...
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What happens if the event I bought tickets for gets canceled?

If an event is canceled, Vivid Seats generally issues refunds that include the full ticket price and applicable fees. Customers...
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What if I receive tickets that are not as described?

Customers who receive tickets that do not match their purchase description from Vivid Seats should review the ticket details...
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What should I do if there’s an issue with my order?

In case of an order issue with Vivid Seats, start by reviewing your order details for clarity. Next, check the FAQs on their...
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Account Management and Features

Can I change the delivery address for my tickets?

Users can usually change their delivery address for tickets if it has not been processed yet. It is wise to act quickly, as...
Read more

Is there a mobile app available for Vivid Seats?

Yes, Vivid Seats has a mobile app that enables users to purchase tickets conveniently from their smartphones. It offers event...
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How do I update my account information?

Users looking to update their account information with Vivid Seats should log into their account on the website, navigate to...
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What is the process for getting tickets to sold-out events?

To obtain tickets for sold-out events on Vivid Seats, one should explore the secondary market by searching for the event on...
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Ticket Purchases and Policies

What is the refund policy for Vivid Seats?

Vivid Seats has a defined refund policy allowing ticket refunds primarily for canceled events, while postponed events may also...
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Can I buy tickets as a gift for someone else?

Yes, Vivid Seats permits the purchase of tickets as gifts, allowing you to input the recipient's details for direct delivery....
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Are there any fees associated with buying tickets on Vivid Seats?

When buying tickets on Vivid Seats, buyers should expect additional fees, like service charges, which are common in ticket...
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Can I exchange my tickets for a different event or date?

Vivid Seats usually does not permit exchanges for tickets to different events or dates, as sales are final. If an event is...
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Payment and Authenticity

What payment methods are accepted on Vivid Seats?

Vivid Seats permits numerous payment options, such as major credit cards, PayPal, and some digital wallets, contingent on the...
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Are the tickets on Vivid Seats guaranteed to be authentic?

Vivid Seats guarantees the authenticity of all tickets sold through its marketplace, ensuring they are valid for entry....
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Can I sell my tickets on Vivid Seats?

Individuals have the option to sell their tickets on Vivid Seats by creating a listing that includes event specifics. Sellers...
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We look to the Vivid Seats issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Vivid Seats issues reported to GetHuman
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