A:Not at this number; hours here are Mon-Fri 8am-8pm CST.The least busy day is Tuesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Vivid Seats below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Vivid Seats phone number to document the phone system.
Here is how our research team describes the way the Vivid Seats phone system greets you: Thank you for calling Vivid Seats. Your call may be monitored or recorded for quality and training purposes. To purchase tickets, press 1. For questions about an existing order, press 2. For questions about listing and selling tickets, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Vivid Seats's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Your call may be monitored or recorded for quality and training purposes. To purchase tickets, press one.
For questions about an existing order, press two.
For questions about listing and to dial an extension, please enter it now."
Excerpt from a call with Vivid Seats
Friday, January 12, 2024 7:51 PM
The first phone menu
"Thank you for calling Vivid Seats.
Your call may be monitored or recorded for quality and training purposes.
To purchase tickets, press one.
For questions about an existing order, press two.
For questions about listing and selling tickets, press three."
Excerpt from a call with Vivid Seats
Wednesday, June 19, 2024 3:50 PM
What are the hours and when should I call?
Vivid Seats operates the call center for this 800-501-9983 phone number Mon-Fri 8am-8pm CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 229 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Vivid Seats call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vivid Seats phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vivid Seats staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Vivid Seats is Tuesday.The most busy day to call is Thursday, which averages 119% more phone calls by comparison.Again, this is based on a sample of 229 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Vivid Seats is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Vivid Seats staffs the call center well on Tuesday.
Why Customers Call Vivid Seats
If you have time to do a bit of reading before you call Vivid Seats, we recommend you read over some of our problem-specific articles.
Vivid Seats has a straightforward refund policy that ensures customer satisfaction. If an event is canceled without a rescheduled date, we guarantee a 100% refund of the ticket price. For rescheduled events, your tickets will remain valid, but if you cannot attend the new date, you may have the option to receive a refund. In case of a major change in the event details, such as venue or headliner, you could also be eligible for a refund. However, keep in mind that all refund requests must be made within seven days of the event's original date or the date on which the change was announced. Our dedicated customer service team is always available to assist with any refund inquiries or concerns.
Yes, all tickets purchased on Vivid Seats are guaranteed to be authentic. As a trusted online ticket marketplace, Vivid Seats takes great care in ensuring the validity of the tickets sold on its platform. The company works directly with verified sellers and sources tickets from reliable vendors, ensuring that customers receive genuine tickets for the events they plan to attend. Vivid Seats also implements various fraud-prevention measures to detect and prevent counterfeit tickets, giving customers peace of mind when making their purchase. In the rare event that a customer encounters any issues with ticket authenticity, Vivid Seats provides a full refund and assistance in finding replacement tickets. Buying tickets on Vivid Seats is a secure and reliable way to secure authentic tickets for a wide range of entertainment events.
Yes, there is a mobile app available for Vivid Seats. With the Vivid Seats mobile app, you can conveniently and securely purchase tickets for concerts, sports events, theater shows, and more, directly from your smartphone or tablet. The app provides an intuitive and user-friendly interface, allowing you to easily search for events, compare ticket prices, view seating charts, and make your purchase quickly. You can also access your tickets via the app, eliminating the need for printed tickets. Additionally, the app offers exclusive mobile deals and notifications, ensuring you never miss out on any exciting event. Download the Vivid Seats app now from the App Store or Google Play Store to enjoy a seamless ticket-buying experience on the go.
Click the link above to get answers to just about any Vivid Seats customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Vivid Seats, and their purpose. Are any of these similar to the reason you are trying to call?
Sound delay issue: "I think there may be a sound delay."
- From a call lasting 2m 50s , Oct 27, 2024 1:52 PM
Information about why customers call Vivid Seats is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Vivid Seats customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Vivid Seats's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vivid Seats agent. This phone number is Vivid Seats's best phone number because 13,164 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-501-9983 include Technical support, Issue with order, Recover account, Refund or cancel order, Track order and other customer service issues. Rather than trying to call Vivid Seats first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Vivid Seats has 1 phone number. It's not always clear what is the best way to talk to Vivid Seats representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Vivid Seats. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vivid Seats. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.