What happens if the event I bought tickets for gets canceled?
Asked 6 months ago
If an event for which you purchased tickets through Vivid Seats gets canceled, we will work diligently to ensure you receive a full refund. In the unfortunate case of a cancellation, our team will contact you promptly via email or phone with detailed instructions on the refund process. Vivid Seats guarantees that you will be refunded the full purchase price of your tickets, including any applicable fees. The refund will be issued back to the original payment method used for the purchase. While the timing may vary depending on the event organizer, we strive to process refunds as quickly as possible. Please be assured that our dedicated customer service team is always available to assist you and provide any additional support you may need throughout the refund process.
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