What happens if the event I bought tickets for gets canceled?
Asked a year ago
If an event for which you purchased tickets through Vivid Seats gets canceled, we will work diligently to ensure you receive a full refund. In the unfortunate case of a cancellation, our team will contact you promptly via email or phone with detailed instructions on the refund process. Vivid Seats guarantees that you will be refunded the full purchase price of your tickets, including any applicable fees. The refund will be issued back to the original payment method used for the purchase. While the timing may vary depending on the event organizer, we strive to process refunds as quickly as possible. Please be assured that our dedicated customer service team is always available to assist you and provide any additional support you may need throughout the refund process.
Need further help?
Type out your followup or related question and we will get you an answer right away.
Similar Questions
Are the tickets on Vivid Seats guaranteed to be authentic?Are there any fees associated with buying tickets on Vivid Seats?What is the refund policy for Vivid Seats?Is there a mobile app available for Vivid Seats?What payment methods are accepted on Vivid Seats?What Do I Do If I Can't Retrieve My Tickets from Vivid Seats?Can I exchange my tickets for a different event or date?
Need to call Vivid Seats?
If you need to call Vivid Seats customer service, now that you have the answers
that you needed, click the button below. You can either call them on your phone or use our
free AI-powered phone to dial for you, get a rep for you, and more.
Call Vivid SeatsVivid Seats
Find a list of many popular Vivid Seats questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Vivid SeatsVivid Seats Customer Service FAQAsk a QuestionWas this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!