What is the refund policy for Vivid Seats?

Vivid Seats has a straightforward refund policy that ensures customer satisfaction. If an event is canceled without a rescheduled date, we guarantee a 100% refund of the ticket price. For rescheduled events, your tickets will remain valid, but if you cannot attend the new date, you may have the option to receive a refund. In case of a major change in the event details, such as venue or headliner, you could also be eligible for a refund. However, keep in mind that all refund requests must be made within seven days of the event's original date or the date on which the change was announced. Our dedicated customer service team is always available to assist with any refund inquiries or concerns.