How Do I Delete My Ubisoft Account?

There are a number of reasons why you might want to cancel your account with Ubisoft. You may have played all the games there that you wish to play. Your friends may have started gaming elsewhere and want you to join them. If you just want to stop receiving notifications and ads from Ubisoft, there is an alternative to closing your account, described below. If you have decided that the time has come for you to fully close your Ubisoft account then just follow these instructions here.

Closing Your Ubisoft Account

1. Go to Ubisoft's home page.
2. Click on the Log In button in the upper right hand corner and log in to your account.
3. Go to Account Information.
4. Click on the Close button under the Close My Ubisoft Account header.
5. You might be asked to verify your account at this point. If you are asked, click on the Verify Now button.
6. If you are verifying your account, go to your email account and open the email Ubisoft has sent you. Click on the link in the email.
7. A popup box should appear. Read the information it contains.
8. Click on the check box that says that you have read the above information and want to close your Ubisoft account.
9. Click on the Close My Account button.
10. Another popup box will appear. Read it.
11. Click on the Log Out button.

At this point, your account is technically suspended, not closed, and it will remain in this state for the next 30 days. The purpose of this waiting period is to give you a chance to change your mind without losing all of the information you have in your account, including your Game Status information and Saves. If you want to change you mind any time in the next 30 days then find the email that Ubisoft sent you when you closed your account and click on the link it contains. This will restore your account to the Open status. If you have lost access to the email account, you can still cancel your closure by contacting Ubisoft directly. You can find the contact information here.

Alternative to Closing Your Account

If you just want to stop getting notifications and ads from Ubisoft but are not yet sure you want to go as far as deleting your Game Status and Save data, then just follow these instructions.

1. Go to Ubisoft's home page.
2. Click on the Log In button in the upper right hand corner and log in to your account.
3. Go to Privacy and Communications.
4. Slide both toggles to No. This will stop all Ubisoft emails and advertising from being sent to you.
5. Go to Account Information.
6. Click on the Unlink button under your platform's logo in the Linked Accounts section. This will unlink your Ubisoft account from your platform.

If you had an unexpected problem carrying out either set of instructions, you can contact Ubisoft's customer support for help. They have phone and online help desk options. Their contact information can be found here.