In a nutshell: Having issues with your USPS delivery? Before reaching out to USPS about the problem, it's best to track your parcel first to determine its status. You may think it's missing, but it's probably just with a neighbor or household member. And who knows, the USPS guy might have placed the package in the back gate. Additionally, consider signing up for notification texts or emails as well to receive real-time updates on the status of your delivery. Read this article if you have an issue with a USPS delivery; we'll help you track your package and contact USPS.
Having issues with your USPS delivery? Before reaching out to USPS about the problem, it's best to track your parcel first to determine its status. You may think it's missing, but it's probably just with a neighbor or household member. And who knows, the USPS guy might have placed the package in the back gate. Additionally, consider signing up for notification texts or emails as well to receive real-time updates on the status of your delivery. Read this article if you have an issue with a USPS delivery; we'll help you track your package and contact USPS.
Track your package using the USPS online tracking tool, where you can enter up to 35 tracking numbers at once. Note that USPS tracking numbers vary depending on the mailing service used.
Where to find the tracking numbers? Find them on the:Shipping receiptEmail confirmation from USPSSales receipt from the Post OfficeBottom peel-off portion from the tracking labelShipping confirmation emailEnter one or multiple tracking numbers and click Track. You should be able to see the delivery status of your shipments.
Before contacting USPS about a package issue, check the delivery status first. If it shows 'Insufficient Address,' the parcel is being returned to the sender. Confirm the address and request the sender to reship the package.
If the status shows 'Delivered' but you're missing your package, check with your household members to see if they received it. Also, double-check potential delivery locations, such as the porch, garage, or areas out of street view, before reporting the issue."
Still can't find it? You can report the missing package to USPS. To do this, follow the next step.
You can submit a mail search if you still can't find the package. Click Start a Mail Search and follow the on-screen instructions. You'll need to provide USPS with the recipient and sender's mailing address, USPS tracking numbers, content descriptions, photos (if you have them), and the type and size of the envelope or container.
Wait for the confirmation email from FedEx. They will attempt to find your package and mail it back to you once recovered.
If the parcel can't be recovered, it's possible to get a refund when the Priority Mail Express service was used. To request a refund, use the next step.
Go to USPS's Help page and click Request a Refund. Then, follow the on-screen instructions to request a refund from USPS.
You can also request a refund at your local post office. To find the nearest post office, follow the next step.
To find the closest USPS, just enter your state, city or zip code and tap Search. You can also just click on Use Current Location.
Still need help with your USPS delivery? You can call the 1-800 number directly, and the customer service representatives from USPS are available Monday-Friday from 8 am to 8:30 pm and weekends from 8 am to 6 pm. Don't forget to also check out USPS's FAQ page to find detailed information about USPS tracking, filing a claim, and requesting a refund. For further concerns, you can also email USPS customer service. You can also use this page to submit inquiries about mail delivery services, technical issues, or bulk mail problems, or contact USPS Support directly.
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