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Tumi Customer FAQ

Top Answers & How-to Guides

What is Tumi's Phone Number?

The question we are asked most often is about how to talk to Tumi customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Tumi Customer Questions

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Order Tracking

How can I track my order?

To track an order with Tumi, customers should visit the official website and log into their account to view order details....
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Can I order Tumi products online for international delivery?

Tumi's online store allows for international orders, but availability may vary based on product and destination. Customers can...
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Product Information

What is the warranty on Tumi products?

Tumi provides a limited warranty usually lasting five years against defects in materials and workmanship for most products....
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What is the Tumi Tracer?

The Tumi Tracer is a program designed to assist in recovering lost or stolen luggage. It assigns a unique ID to each...
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Are Tumi products eligible for TSA locks?

Tumi products can feature TSA-approved locks, which allow TSA personnel to unlock bags without causing damage. Such locks are...
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What materials are Tumi products made from?

Tumi products are crafted from high-quality materials like ballistic nylon for durability, leather for luxury and strength, and...
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Shipping and Delivery

Do you offer international shipping?

Tumi generally provides international shipping to various destinations, but policies may differ based on the country and...
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Do you have any physical stores?

Tumi operates physical retail stores globally, showcasing a variety of their luggage and accessories. Customers can also find...
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Returns and Exchanges

Can I return or exchange an item?

Tumi's return and exchange policy permits returns of unused items within a specified time frame. To initiate a return, proof of...
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What is your cancellation policy?

Tumi's cancellation policy typically allows for cancellations if requested quickly, prior to processing or shipping. If not...
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Customization and Personalization

Can I personalize my Tumi product?

Tumi provides personalization for many of its products, allowing customers to add initials or monograms to bags and luggage,...
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Do you offer gift wrapping services for purchases?

Tumi generally does not offer gift wrapping services at their stores or online. However, some authorized retailers might...
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Payment and Loyalty

What payment methods do you accept?

Tumi accepts various payment options including major credit cards like Visa, MasterCard, American Express, and Discover. They...
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Do you have a loyalty program?

Tumi has a loyalty program named Tumi Rewards, aimed at enhancing customer experiences through various perks such as point...
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Product Care

How can I care for my Tumi product?

Maintaining a Tumi product is vital for its longevity and quality. Care varies by type and material but generally includes...
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What should I do if my Tumi product is damaged?

If a Tumi product is damaged, examine the damage to assess its severity, then check the warranty information that came with the...
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We look to the Tumi issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Tumi issues reported to GetHuman
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