In a nutshell: If you can't log in to your TextNow account, it may be due to incorrect credentials, using an old app version, or a VPN. Recovering your account involves
You can't log in to your TextNow account for several reasons. The credentials you entered may be incorrect or you're using an old version of the app. You also can't log in when you're using a VPN. Disconnect and see if you can recover your account without a VPN. Another reason is that your account may be disabled, but don't worry because you can still recover your account, depending on the severity of the violation. Read this article for a step-by-step guide on recovering your account with TextNow.
Ensure you enter the right email or username and password for your account. This is the information you entered upon signing up with TextNow.
Use this link: https://www.textnow.com/login
If you can't remember your password, the only way to recover your account is to reset your TextNow password. You can do this by tapping Forgot?
Enter the username or email address for your account and tap Submit. TextNow will send a password reset link to your email address and you only have one hour to reset your password. Otherwise, you'll have to request another link. Go to your spam folder if you can't find the password reset link in your inbox.
Use this link: https://www.textnow.com/recover-account/request
If you see a message that says you violated the terms of service, there is still a way to recover your account. Just enter your email address and tap send verification email. You'll also be automatically redirected to this page upon signing in.
After clicking the email link, you'll be taken to a page that says Recover Your Account.
Check the box that says I have read and agreed to the terms of service. Tap Verify Email. You should see a message that says Email Verified. Try logging back in and you should be able to recover your TextNow account.
If you're using an old version of the app and can't sign in, try updating your app to log back in. Note that TextNow is only available to iOS 14 and above and versions after Android 7. Also, make sure you complete the CAPTCHA when signing in to verify that you're a human being. If you're still having trouble logging in to your TextNow account, please don't hesitate to get in touch with Customer Support.
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