TextNow is a company that offers free mobile phone service in the United States and Canada. Reaching a real person at the company has been an issue since they disconnected their phone service. However, you can reach them by live chat, email and by visiting one of their offices in person in either country.
TextNow is a free text and calling app based in the United States and Canada. They have been offering free phone service since 2009.
One of the issues about using the service is that it is very difficult to talk to a real customer service agent when you have a problem. There are several reasons why you may want to talk to real person at TextNow.
One of the reasons you may want to talk to a real person at TextNow is to make partnership inquiries. The company allows people to join their business and become partners subject to certain terms and conditions.
You may also want to talk to a live person at the company for a consultation about career opportunities at the company. By doing so, you will be able to learn about the various openings at the company and learn about their company culture.
You can also contact TextNow to report a security concern. They have a direct line to Law Enforcement and security services. You can also get information about subpoena requests by talking directly to a person at TextNow.
How to Talk to a Real Person
There are several ways in which you can go about speaking to a real person at TextNow. You can utilize the following avenues:
Call or Fax
You can call or fax someone at the company directly but not to speak about any of the above issues. The number is only used about company issues.
A phone call is more appropriate as faxes are not every relevant anymore. If you call about something else, they will quickly cut you off from the line.
Unfortunately, TextNow does not have a customer service number. They discontinued the service a while ago. If you want to talk about customer service issues, you will have to use other options on this list.
Live Chat
The most effective method to talk to a live person at TextNow for the moment is through their live chat feature. It is not only fast but you can rest assured that you will be chatting with a real company representative.
You can find the live chat link here. You can also find it on any page of the company's website or mobile app.
You should check the TextNow website to find out when the live feature is available. There are times of high traffic and the responses might be slow.
The good news is that you can chat to customer service about anything through the live chat including technical issues and disputing charges among others.
You can also send TextNow customer service an email if you want to talk to a real person directly. An email is not as fast as a live chat but it will get your message across to a real person.
You should receive a response fairly soon and you can email them about any issues you may be having with their service or a device. You can retrieve the TextNow customer service email address on their website depending on the reason for contact.
Personal Visit
Your final option is to pay the company a visit in person if all else fails. They have an office in the two countries in which they prate namely the United States and Canada.
You can find the address of their Waterloo office in Canada and their San Francisco office in the United States on the company website. It is very cumbersome to visit these offices as you may have to travel a long distance to do so.
However, you are assured that you will be talking to a live person.
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