TextNow Customer FAQ

When you hear "sorry the number you requested cannot be dialed," it typically indicates issues with the number itself or a problem with your service. The number may no longer be in service, could have been changed, or there might be connectivity issues on your end. If the number was previously working, it’s possible that there have been recent changes or restrictions placed on that number. Checking the number for accuracy or trying again later may help resolve the issue.

Please try updating your phone's operating system to the latest version. If the issue persists, verify your device's compatibility with the app by visiting the app store. If your device is still not compatible, you might need to use a different device that meets the app's requirements.

We apologize for the inconvenience you're experiencing. There might have been a processing error. Best course of action is to reach out to TextNow's customer service. Here on this page, there's a link to the most up-to-date contact information for TextNow. They'll be able to check your account details and rectify any billing issues. Double charges will typically be refunded if they're confirmed to be in error. As for receiving codes, make sure your account details are correct especially your contact information. Sometimes, issues with receiving codes can stem from network problems, so you may need to try again at a later time.

There could be several reasons why your calls are not going through on TextNow. One of the first things to check is your internet connection. Make sure you're connected to a reliable Wi-Fi network or have a strong mobile data signal. Another potential issue could be that you're using an outdated version of the app. Try updating the TextNow app to the latest version from your device's app store. If you're still experiencing trouble, try restarting your device as this can often resolve temporary software issues. Lastly, make sure you're dialing the correct number in the right format, and that the person you're calling has not blocked your number on their end.

If you are unable to make a payment to receive verification codes, it could be due to a number of issues: your credit or debit card information could be incorrect or outdated, there could be insufficient funds in your account, or there could be an issue with your TextNow account. Also, it's important to note that some providers do not allow short-code text messaging (like verification codes) over their networks. If none of these situations apply, we recommend checking if there are any outstanding issues with your bank, and also ensuring that your TextNow account is active and in good standing.