TextNow Customer FAQ

If your SIM card has been activated by someone else, but you have regained possession, the best course of action would be to follow the steps provided on the TextNow website regarding SIM activation issues. Generally, you may need to ensure that the SIM is deactivated from any previous accounts and then reactivated in your name.

If your TextNow account has been hacked and deleted, we recommend following any password recovery procedures provided by TextNow. Typically, this involves using your email associated with the account to reset your password. If you are unable to recover your account, there is a link to the most up-to-date contact information right here on this page, where you can seek further assistance.

We understand that being locked out can be frustrating. If you can't access your email or phone number and don't remember your password, recovery options may be limited. You can use the link provided on this page to find the most up-to-date contact information for TextNow support, where you might receive assistance with your login issue.

If you paid for a SIM card and haven't received it, it might be best to check the shipping confirmation email for tracking details. Delays can happen due to various reasons, including shipping issues. There is a link to the most up-to-date contact information right here on this page to assist with your inquiry.

We cannot guarantee if a specific number is still available. However, you can try to claim the number during the account creation process on the TextNow app or website. If the number is available, you will be able to select it.