In a nutshell: If you need to downgrade your T-Mobile plan, the process may be easier than you think. You can typically do it right from the website or app. However, if you need assistance, a knowledgeable T-Mobile representative is only a call away. The following can help you begin the process of changing your plan.
If you need to downgrade your T-Mobile plan, the process may be easier than you think. You can typically do it right from the website or app. However, if you need assistance, a knowledgeable T-Mobile representative is only a call away. The following can help you begin the process of changing your plan.
Visit the T-Mobile website.
Find the T-Mobile menu. It's represented by three horizontal black lines in the upper-right corner of the website.
Click on the three horizontal lines in the upper-right corner of the T-Mobile website to expand the menu.
Locate the T-Mobile search bar. It's at the top of the menu, says "Search," and has a small magnifying glass icon on one end.
Click on the T-Mobile search bar until a cursor starts blinking.
After clicking on the search bar, type "change phone plan," and click the return button on your phone's keyboard. This will take you to a page that says "Search results for 'change phone plan'" at the top in black lettering.
Look for a link that's most relevant to your search term. One possible option is the one that says "Our Best Unlimited Data Cell Phone Plans: Compare Experience Plans."
Once you find the link that pertains to your situation, click on it. This will direct you to a new page. For example, if you clicked on "Our Best Unlimited Data Cell Phone Plans: Compare Experience Plans," you'll go to a page that says "Compare our new unlimited Experience cell phone plans" at the top.
Scroll down until you see the pink link that says "View and compare plans >." Click on it when you find it. This will take you to a page that says "Compare our plans" at the top.
Locate the dropdown menu that says "Plan name." Click on it and start searching through the various plans. Each time you click on one, the pricing information and what's included will appear. Don't forget to select how many lines you want before you start browsing.
Write down the plans you might be interested in and their costs. It's essential to note that each plan has specific terms and conditions, so there's no guarantee that you'll qualify for the advertised price.
Once you have a list of plans you're considering, contact T-Mobile customer support. Doing so will give you the opportunity to consult with a representative about what plans fit your budget and needs. They may also be able to set up the new plan for you.
Begin your research and contact T-Mobile customer support as soon as you decide to downgrade your plan, especially before your new billing cycle is scheduled to start. This gets your new arrangements in place sooner rather than later.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies