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Starwood Hotel & Resorts Worldwide Customer FAQ

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What is Starwood Hotel & Resorts Worldwide's Phone Number?

The question we are asked most often is about how to talk to Starwood Hotel & Resorts Worldwide customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Refunds and Cancellations

How Do I Get a Refund from Starwood?

Before getting a refund from Starwood, ensure you fully understand the Cancellation Policy, including the fees. You can view...
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What Is Starwood's Cancellation Policy?

Starwood and Marriott are now one company. To view the cancellation policy, log in to your email and look for the confirmation...
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What Is Starwood's Coronavirus Change or Cancellation Policy?

Starwood hotels and resorts is a brand of Marriott, and so is governed by Marriott policies. Marriott currently does not have a...
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How Do I Cancel My Trip with Starwood?

Log in to your account at Starwood to cancel a trip to Starwood. Click Cancel My Trip in My Trips section. Choose a reason for...
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How Do I Dispute a Charge with Starwood?

If you stayed at a Starwood resort, hotel, or spa and found a charge on your bill that you don't believe is appropriate, you...
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Promotions and Discounts

How Do I File a Complaint About the Property to Starwood?

Staying at a new hotel is often an exhilarating experience if you love to travel. Imagine stepping into the lobby, being...
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Does Starwood offer any special discounts or promotions?

Starwood Hotels and Resorts Worldwide provides various discounts and promotions for different travelers, including special...
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Booking and Reservations

How Do I Book a Trip with Starwood?

Create a profile to book a trip with Starwood. Find a hotel you like and add it to your Wish List. Select your dates and number...
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What Do I Do If I Never Received a Confirmation Email from Starwood?

If you never received a confirmation email from Starwood, check your spam or junk mail folder. The email program may have...
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Can I modify or make changes to my reservation?

Modifications to reservations with Starwood Hotels and Resorts Worldwide are usually allowed, although policies vary by...
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Is there a minimum age requirement to book a room at Starwood hotels?

Starwood Hotels usually requires guests to be at least eighteen years old to make a reservation. However, this policy can vary...
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Hotel Amenities and Services

What are the amenities provided by Starwood hotels and resorts?

Starwood Hotels and Resorts Worldwide features a variety of amenities, including complimentary internet access, fitness...
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What are the different types of rooms available at Starwood hotels?

Starwood Hotels and Resorts Worldwide provides a variety of room types to meet guest preferences, including standard guest...
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Does Starwood offer airport shuttle services?

Airport shuttle services at Starwood Hotels depend on the specific property and its location. While some hotels may offer...
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Are pets allowed at Starwood hotels?

Starwood Hotels and Resorts has diverse pet policies that vary by location and brand. While many properties welcome pets, some...
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Check-In and Check-Out

What is the check-in/check-out time at Starwood hotels?

Check-in and check-out times at Starwood Hotels usually range from 3:00 PM for check-in to 11:00 AM for check-out, though this...
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Can I request for early check-in or late check-out?

Starwood Hotels offer early check-in and late check-out requests, but availability varies by hotel policies and occupancy....
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What is Starwood's policy on smoking in the rooms?

Starwood Hotels and Resorts adopts a smoke-free approach, prohibiting smoking in guest rooms and common areas to ensure guest...
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Are there any extra fees or charges I should be aware of?

When staying at Starwood Hotels, guests might face extra fees like resort fees, parking charges, pet fees, and costs for...
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