How do I recover my Skype account?

Introduction

When you're having trouble signing in to your Skype account, check if you have the latest app version and your device supports it. You may be able to solve sign-in problems by downloading the latest software updates. If you still have problems signing in, read this guide. We'll go through each step to help you recover your account.

Go to Microsoft's Recover Your Account Page

The first step to recovering your account is to reset your password. Microsoft will ask verification questions to check if you're the account owner.

Enter Your Email, Phone or Skype Name

If you remember the username, phone or email address associated with your Skype account, type it in.

Get a Security Code

You need to complete the hidden part and click Get Code to receive the Security code from Microsoft. Make sure you have access to the registered email address and phone number to get the security code.

Enter the Code to Reset Your Password

If you don't have any of the verification methods mentioned, click I don't have any of these.

Use the Account Recovery Form

Microsoft will ask you to enter the Skype name you're trying to recover, a phone number or email, and an additional email address so they can contact you on the verification results. It may take up to 24 hours for the verification team to verify your account information.

If you forgot your Skype username, follow the steps below.

Visit Skype's Sign In Page

Tap Sign-In Options

Tap Forgot My Username

Enter an Alternate Email Address

To recover your username, type in the phone number or email address associated with your Skype account. Microsoft will send a code to this alternative email or phone number, and you need to type it in to recover your username.

For locked-out accounts, Microsoft may have detected unusual activities in your Skype account. Don't worry; you can easily recover your account by signing back in and getting a security code.

Conclusion

When you get the message that says Help us secure your account, this could mean that your account has been compromised. If you see unauthorized charges on your account or spam is sent to addresses in your contact list, your Microsoft account may have been hacked. This will prompt Skype to ask security questions to help you secure your account. Just answer the questions or go to the How to Recover a Hacked Skype account page to contact Customer Support. Once signed in, consider setting up a two-step verification to help secure your account.